Senior Customer Success Manager – B2B SaaS, Automation & AI – Driving Adoption, Retention, and Growth at brighthush

About brighthush

At brighthush, we’re redefining the way wholesale distributors manage their day‑to‑day operations. By marrying cutting‑edge automation with intelligent AI, our platform empowers companies that move the materials powering the global economy—electrical supplies, plumbing products, roofing materials, HVAC equipment, and more—to streamline orders, purchasing, accounts payable, and critical business workflows. With a team of roughly 140 talented individuals spread across North and South America, we’re a profitable, fast‑growing SaaS company that thrives on building great products, hiring exceptional people, and creating an environment where the best work of a career can happen.

The Opportunity

We’re looking for a Senior Customer Success Manager who can own the full post‑sale journey for a portfolio of high‑impact accounts. This role blends deep relationship management with technical problem‑solving and strategic enablement, making it ideal for someone who loves guiding teams through new technology and scaling with confidence. If you thrive in fast‑moving environments, enjoy simplifying complex systems for non‑technical users, and get energized by seeing customers succeed, brighthush wants you on our team.

Why brighthush?

• We solve real problems for an industry that keeps the world running.
• Our product has strong market fit and is growing rapidly, giving you the chance to shape the future of a high‑impact SaaS company.
• We invest heavily in hiring, development, and a culture that lets talented individuals do their best work.
• Our remote‑first, flexible model brings together diverse talent from across the Americas.
• We value ownership, transparency, and continuous improvement—good ideas can come from anywhere.

Key Responsibilities

• Own a portfolio of customer relationships – Drive adoption, retention, and renewals across a book of high‑value accounts.
• Lead onboarding and training – Conduct engaging onboarding sessions and ongoing training to ensure quick, confident rollout across teams.
• Monitor usage & engagement – Track metrics to identify adoption gaps, expansion opportunities, and renewal risks.
• Partner with Product & Engineering – Surface customer insights, prioritize feature requests, and resolve issues efficiently.
• Facilitate business reviews – Present ROI data, align on future goals, and demonstrate the strategic value of brighthush.
• Shape scalable systems & playbooks – Contribute to the creation and evolution of processes that support rapid growth.
• Champion a customer‑first mindset – Ensure every interaction reflects brighthush’s values and commitment to excellence.

Essential Qualifications

• 5–8 years of Customer Success experience in B2B SaaS, preferably in early‑stage or high‑growth environments.
• Proven track record of driving product adoption, utilization, and training end users.
• Experience owning renewals and driving retention across a diverse book of business.
• Comfortable navigating ambiguity, taking initiative, and creating clarity and structure.
• Strong communication and relationship‑building skills across all organizational levels.
• Ability to explain technical concepts to non‑technical audiences.
• Organized, analytical, and proactive—spotting risks early and acting swiftly.
• Experience supporting B2B or enterprise customers is a plus.

Preferred Qualifications & Bonus Points

• Supported the launch or rollout of new products/features, defining success metrics and feedback loops.
• Experience working with non‑technical customers in industrial, logistics, or supply‑chain environments.
• Passion for AI, automation, or operational efficiency in complex business systems.

Skills & Competencies

• Strategic thinking and data‑driven decision making.
• Exceptional customer empathy and problem‑solving mindset.
• Project management and cross‑functional collaboration.
• Strong presentation and storytelling abilities.
• Adaptability to fast‑changing priorities and a dynamic product roadmap.
• Proficiency with CRM, analytics, and customer success platforms (e.g., Gainsight, Totango).

Career Growth & Learning Opportunities

At brighthush, your career path is defined by the impact you create. As a Senior Customer Success Manager, you’ll:

• Lead initiatives that shape the future of our customer success organization.
• Mentor junior team members and share best practices across the company.
• Collaborate with Product, Engineering, and Sales to influence product direction and go‑to‑market strategies.
• Participate in leadership development programs and industry conferences.
• Advance into Customer Success Leadership roles, such as Director or VP of Customer Success, based on performance and company growth.

Work Environment & Culture

brighthush is a remote‑first, flexible organization that values:

• Ownership – You’re trusted to make decisions that drive customer success.
• Transparency – Open communication across all levels.
• Continuous Improvement – We constantly refine processes and products.
• Fun & Collaboration – Regular virtual team events, hackathons, and knowledge‑sharing sessions.
• Inclusive and diverse workforce that celebrates different perspectives.

Compensation & Benefits

While specific numbers vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to customer retention and expansion.
• Equity or stock‑options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off, parental leave, and wellness stipends.
• Professional development budget and access to industry conferences.
• Remote work support: home office stipend, tech allowances, and collaboration tools.

How to Apply

If you’re ready to help wholesale distributors scale with confidence, bring your expertise to brighthush, and grow alongside a passionate team, we’d love to hear from you. Click the link below to submit your application and join us in shaping the future of supply‑chain automation.