Senior Customer Success Manager – Cloud Cost Optimization & FinOps Leadership at brighthush

About brighthush

brighthush is a trailblazing cloud cost transparency platform that empowers developers, DevOps teams, and enterprise architects to understand, report, and optimize their cloud spend. With a mission to bring clarity to the most complex cloud environments, we help organizations of all sizes—from nimble startups to global enterprises—unlock savings, improve governance, and accelerate innovation.

Founded by seasoned cloud leaders who previously built high‑impact teams at a leading cloud platform, brighthush combines deep technical expertise with a customer‑first mindset. We are backed by a consortium of top‑tier investors and industry pioneers, enabling us to scale rapidly while staying true to our core values of transparency, collaboration, and relentless improvement.

Our remote‑friendly culture thrives on autonomy, continuous learning, and a shared commitment to delivering measurable value to our customers. Whether you’re in New York City, San Francisco, Austin, or anywhere in the United States, you’ll find a supportive, inclusive environment that encourages growth, experimentation, and impact.

Why brighthush?

• Impactful Work: You’ll be at the forefront of cloud cost optimization, helping customers reduce spend by up to 30% while maintaining performance.
• Innovative Technology: Our platform leverages advanced analytics, machine learning, and real‑time data to deliver actionable insights.
• Growth Opportunities: As a senior member of the customer success team, you’ll shape product strategy, influence roadmap decisions, and mentor junior colleagues.
• Competitive Compensation: We offer a generous base salary, performance bonuses, equity, and a comprehensive benefits package.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our organization—from hiring to daily interactions.

About the Role

Our customer base is expanding rapidly, and we’re looking for a seasoned Customer Success Manager to join our dynamic team. In this role, you will be the primary advocate for our customers after they’ve signed up, guiding them through onboarding, adoption, and renewal while ensuring they extract maximum value from brighthush’s platform.

As a technical and product‑oriented leader, you will serve as the voice of the customer within brighthush, translating their needs into actionable insights for product, engineering, and support teams. You will work closely with a diverse portfolio of accounts, ranging from early‑stage startups to large enterprises, and will be instrumental in driving customer satisfaction, retention, and expansion.

Key Responsibilities

• Lifecycle Ownership: Lead the end‑to‑end customer journey—from initial onboarding and training to ongoing adoption, value reviews, and renewal playbooks.
• Trusted Advisor: Build deep relationships with technical stakeholders, including CTOs, VPs of Engineering, and DevOps leads, ensuring they fully leverage brighthush’s capabilities.
• Customer Advocacy: Champion customer interests across internal teams, driving timely resolution of support tickets, feature requests, and adoption roadblocks.
• Multi‑Threaded Engagement: Engage at all levels of the customer organization, creating a comprehensive, multi‑threaded engagement model that secures buy‑in from executives to end users.
• Data‑Driven Insights: Analyze usage patterns, cost trends, and performance metrics to identify opportunities for optimization and upsell.
• Feedback Loop: Collect and synthesize customer feedback to inform product roadmap, feature prioritization, and service improvements.
• Team Collaboration: Partner with Sales, Product, Engineering, and Support to deliver a seamless customer experience.

Essential Qualifications

• 5+ years of customer‑centric experience in a B2B SaaS or tech environment, preferably as a Customer Success Manager or Technical Account Manager.
• Proven track record of managing a diverse portfolio of accounts, from SMBs to large enterprises.
• Exceptional communication skills with the ability to tailor messaging for technical audiences, including CTOs, VPs of Engineering, and DevOps professionals.
• Strong analytical mindset and attention to detail, with a bias for action and a comfort with ambiguity.
• High emotional intelligence and the ability to empathize with customers, turning challenges into opportunities.
• Demonstrated ability to influence cross‑functional teams and drive outcomes in a fast‑paced environment.
• Kind, collaborative, and customer‑first attitude.

Preferred Qualifications

• Experience with FinOps or cloud cost management solutions.
• Hands‑on experience deploying and managing workloads on AWS, Azure, or GCP.
• Knowledge of monitoring, observability, and data visualization tools.
• Certifications such as FinOps Certified Practitioner, AWS Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or Google Cloud Digital Leader.
• Experience building and delivering training sessions or workshops.
• Background in data analytics or financial product development.

Skills & Competencies

• Strategic thinking and execution.
• Customer‑centric mindset with a passion for delivering measurable value.
• Strong problem‑solving and troubleshooting abilities.
• Proficiency with CRM and customer success platforms (e.g., Gainsight, Totango).
• Excellent written and verbal communication skills.
• Ability to thrive in a remote‑first, collaborative environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will:

• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Mentor junior Customer Success Managers and Technical Account Managers.
• Participate in leadership development programs and industry conferences.
• Earn equity and performance bonuses that reward your impact.
• Advance into senior leadership roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Culture

brighthush is a remote‑friendly organization that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Transparency: Open communication, shared goals, and data‑driven decision making.
• Collaboration: Cross‑functional teams that break down silos and work together to solve complex problems.
• Continuous Learning: Access to learning resources, internal knowledge bases, and external training programs.
• Diversity & Inclusion: A welcoming environment where diverse perspectives are celebrated.
• Impact: Every team member’s work directly influences customer success and company growth.

Compensation & Benefits

• Base Salary: USD 140,000 – 160,000 per year (commensurate with experience).
• Equity: Stock options that vest over a four‑year period.
• Performance Bonuses: Annual bonuses tied to customer success metrics.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Remote Work: Fully remote within the United States.
• Professional Development: Budget for conferences, courses, and certifications.

How to Apply

If you are a proactive, customer‑centric leader with a passion for cloud cost optimization and a desire to make a tangible impact, we want to hear from you. Please submit your resume, a cover letter detailing your relevant experience, and any supporting materials that showcase your achievements.

Applications can be submitted through our career portal or by emailing [email protected]. We look forward to exploring how you can contribute to brighthush’s mission of bringing clarity and savings to the cloud.

Join brighthush Today

Be part of a forward‑thinking team that is redefining how organizations manage and optimize their cloud spend. Your expertise will help shape the future of FinOps, empower customers to achieve their business goals, and drive sustainable growth for brighthush. Apply now and start your journey with us.