Senior Customer Success Manager – Commercial Enterprise Solutions & Growth Enablement at brighthush

About brighthush

brighthush is at the forefront of the AI integration revolution, empowering Fortune 500 enterprises and B2B SaaS companies to seamlessly embed advanced language model capabilities into their products. Our suite of tools—Unified, Agent Handler, and Gateway—provides a single, secure API that unlocks thousands of third‑party services, enabling businesses to accelerate product development, reduce churn, and free up engineering resources for core innovation.

With a mission to democratize AI and a culture that thrives on curiosity, collaboration, and customer obsession, brighthush has become the go‑to platform for companies that want to stay ahead of the curve. We are a fast‑growing, mission‑driven startup that values autonomy, experimentation, and a relentless focus on delivering exceptional customer experiences.

Role Overview

As a Senior Customer Success Manager for our Commercial Enterprise portfolio, you will be the trusted partner for 40–50 high‑value clients. You will own the entire post‑sales journey—from onboarding to renewal—ensuring that each customer not only adopts our platform but also realizes measurable business outcomes. Your work will directly influence revenue growth, customer satisfaction, and the long‑term success of brighthush.

Why This Role Matters

• Drive adoption of brighthush’s cutting‑edge AI integration platform across enterprise ecosystems.
• Translate customer feedback into product enhancements and new feature roadmaps.
• Identify upsell and expansion opportunities that contribute to the company’s recurring revenue.
• Serve as the voice of the customer within cross‑functional teams, shaping strategy and execution.

Key Responsibilities

• Customer Onboarding & Enablement – Lead the end‑to‑end onboarding process, ensuring customers are set up, trained, and ready to use brighthush’s Unified, Agent Handler, and Gateway products.
• Relationship Management – Act as the primary point of contact for technical stakeholders, building deep, trust‑based partnerships that foster long‑term collaboration.
• Issue Resolution & Escalation – Quickly diagnose and resolve integration challenges, coordinating with engineering, professional services, and security teams to deliver timely solutions.
• Value Realization & ROI Tracking – Work with customers to define success metrics, track adoption, and demonstrate tangible ROI from AI integration.
• Renewal & Upsell Strategy – Partner with the sales team to identify expansion opportunities, craft renewal proposals, and secure contract renewals.
• Customer Advocacy – Represent customer needs in product meetings, feature prioritization, and roadmap discussions, ensuring that brighthush remains customer‑centric.
• Data‑Driven Insights – Analyze usage patterns, churn indicators, and support tickets to surface trends and recommend proactive actions.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Engineering, and Professional Services to align on customer goals and deliver integrated solutions.
• Process Improvement – Contribute to the development of playbooks, knowledge bases, and best‑practice guides that streamline the customer success workflow.
• Thought Leadership – Represent brighthush at industry events, webinars, and customer conferences, sharing success stories and best practices.

Essential Qualifications

• Minimum of 3+ years of experience in Customer Success, Account Management, or a related role for SaaS or enterprise software products.
• Proven track record of managing a portfolio of high‑value customers and driving adoption, renewal, and expansion.
• Strong technical acumen with the ability to understand API integrations, authentication flows, and security best practices.
• Exceptional communication skills—both written and verbal—across all levels, including C‑suite executives.
• High level of autonomy and ownership: comfortable making decisions that impact customer outcomes and internal processes.
• Entrepreneurial mindset: thrive in a fast‑moving environment where priorities shift and playbooks evolve.
• Team player who collaborates effectively with Sales, Product, Engineering, and Professional Services.

Preferred Qualifications

• Experience working with AI or ML platforms, especially in the context of LLM integration.
• Background in enterprise security, compliance, or data privacy.
• Familiarity with customer success tools such as Gainsight, Totango, or similar platforms.
• Experience leading customer workshops, training sessions, or product demos.
• Previous involvement in building or refining customer success playbooks and knowledge bases.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s business objectives.
• Problem Solving – Rapidly diagnose complex technical issues and devise effective solutions.
• Influence & Negotiation – Persuade internal stakeholders and customers to adopt best practices and new features.
• Data Literacy – Comfortable working with metrics, dashboards, and analytics to drive decisions.
• Adaptability – Thrive in a dynamic environment where priorities and processes evolve.
• Customer‑Obsessed Mindset – Put the customer at the center of every decision and action.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career advancement. As a Senior Customer Success Manager, you will:

• Gain exposure to cutting‑edge AI technologies and industry trends.
• Collaborate with product and engineering leaders to shape the future of AI integration.
• Participate in leadership development programs and mentorship initiatives.
• Take on higher‑level responsibilities, such as managing a team of Customer Success Managers or leading enterprise‑wide initiatives.
• Earn certifications in customer success, SaaS metrics, or AI fundamentals through our learning budget.

Work Environment & Culture at brighthush

Our culture is built on transparency, experimentation, and a shared commitment to customer success. You’ll find:

• Open communication channels—weekly all‑hands meetings, Slack channels, and an internal knowledge hub.
• Flat hierarchies that encourage idea sharing and rapid decision‑making.
• A collaborative, cross‑functional environment where Customer Success, Sales, Product, and Engineering work hand‑in‑hand.
• Flexible work arrangements—remote, hybrid, or on‑site options to fit your lifestyle.
• Regular hackathons, innovation sprints, and industry meet‑ups to keep the team energized.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary – $125,000–$150,000 OTE (base + variable compensation).
• Equity – All full‑time employees receive an equity compensation package aligned with company performance.
• Unlimited PTO – Take the time you need to recharge, with 10 company holidays.
• Pre‑Tax Commuter Benefits – Save on commuting costs.
• Health & Wellness – 100% covered health, vision, and dental insurance.
• Retirement – 401(k) plan with company match.
• Home Office Stipend – $200 one‑time stipend to set up your remote workspace.
• Perks – In‑office snacks, free dinner after 7 pm, and occasional team outings.

How to Apply

Ready to join a company that is redefining AI integration and delivering unparalleled customer value? Click the link below to submit your application and become part of the brighthush team.

Apply to this role at brighthush

Closing

As a Senior Customer Success Manager at brighthush, you will be at the heart of our mission to empower enterprises with AI. Your expertise will help customers unlock new possibilities, drive measurable ROI, and shape the future of our platform. If you are passionate about technology, customer advocacy, and growth, we invite you to apply and join a team that values innovation, autonomy, and a relentless focus on customer success.