Senior Customer Success Manager & CRM Project Lead – Automation & Workflow Optimization – 100% Remote (Freelance)
About brighthush
At brighthush, we’re redefining how B2B organisations harness the power of customer relationship management. Our mission is simple yet ambitious: to replace chaotic, intuition‑driven sales processes with crystal‑clear, data‑driven workflows that scale effortlessly. As a leading AI‑powered CRM provider in the DACH region, brighthush has earned a reputation as one of the top five CRM systems in the area, according to OMR Reviews. We don’t just deliver software; we engineer end‑to‑end solutions that automate sales pipelines, streamline customer interactions, and unlock measurable growth for our clients.
Our team is a vibrant mix of technologists, designers, and business strategists who thrive on solving complex problems. We operate fully remotely, empowering our talent to work from anywhere while maintaining a tight, collaborative culture. If you’re passionate about automation, data, and creating tangible impact for high‑growth businesses, brighthush is the place to bring your expertise to life.
Role Overview
Position: Customer Success Manager & CRM Project Lead (Freelance, 100% Remote)
Location: Anywhere in Germany (or globally, with a focus on German‑speaking clients)
Contract Type: Long‑term freelance partnership with transparent, fixed fee structures per project or client.
As the bridge between our B2B customers and our technical support team, you will be the strategic architect who turns complex CRM systems into seamless, automated solutions. Your work will directly influence how our clients manage their sales cycles, engage with prospects, and scale their operations.
Key Responsibilities
- Process Design & Onboarding: Lead the end‑to‑end onboarding of new clients, mapping their existing sales processes, and designing custom CRM workflows that align with their business objectives.
- Workflow Architecture: Build sophisticated automation sequences using tools such as Zapier, Make, or native CRM capabilities. Translate business logic into “if‑then” rules that eliminate manual tasks and reduce error rates.
- Quality Assurance & Release Management: Serve as the final gatekeeper for all technical releases. Conduct rigorous testing, validate data integrity, and ensure that every automation is bug‑free before it goes live.
- Project Coordination: Facilitate cross‑functional meetings via Zoom or Teams, keeping stakeholders aligned on timelines, deliverables, and success metrics.
- Client Advocacy: Act as the voice of the customer within brighthush, gathering feedback, prioritising feature requests, and translating user insights into actionable improvements.
- Performance Analytics: Monitor key performance indicators (KPIs) such as lead conversion rates, pipeline velocity, and automation efficiency. Provide regular reports and insights to clients and internal teams.
- Continuous Improvement: Stay ahead of industry trends, emerging automation tools, and best practices. Propose enhancements that keep our solutions at the cutting edge.
Essential Qualifications
- Automation Expertise: Proven experience designing and implementing automation workflows in platforms like Zapier, Make, or directly within CRM systems such as Salesforce, HubSpot, or Pipedrive.
- Data & Logic Proficiency: Deep understanding of data structures, relational databases, and the ability to model complex business processes into logical, scalable workflows.
- Communication Skills: Fluency in English (both written and spoken) is mandatory; German language skills are a strong plus for client interactions.
- Structured Mindset: Demonstrated ability to work methodically, prioritise tasks, and deliver high‑quality results under tight deadlines.
- Client‑Centric Approach: Experience in customer success or account management roles, with a track record of turning technical solutions into tangible business value.
Preferred Qualifications
- Experience with AI‑driven CRM features, such as predictive lead scoring or automated email sequencing.
- Background in B2B SaaS sales or marketing operations.
- Familiarity with agile project management methodologies (Scrum, Kanban).
- Previous freelance or consulting experience with a portfolio of successful CRM implementations.
- Knowledge of German market dynamics and regulatory considerations for data handling.
Skills & Competencies
- Technical Proficiency: Zapier, Make, native CRM APIs, SQL basics.
- Analytical Thinking: Ability to dissect complex processes and identify automation opportunities.
- Project Management: Strong organisational skills, timeline management, and stakeholder coordination.
- Problem Solving: Creative troubleshooting and rapid iteration under pressure.
- Collaboration: Comfortable working with remote teams, sharing knowledge, and fostering a culture of continuous learning.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. We offer:
- Mentorship & Peer Learning: Regular knowledge‑sharing sessions with senior engineers, data scientists, and product managers.
- Skill‑Building Resources: Access to industry‑leading courses, certifications, and conferences in automation, AI, and CRM best practices.
- Opportunities to lead larger, high‑impact projects as you demonstrate expertise and build a reputation within the organization.
- Potential transition into full‑time roles or higher‑level leadership positions within brighthush, should you choose to make the leap.
Work Environment & Culture
brighthush thrives on a culture of transparency, autonomy, and high performance. Key highlights include:
- Fully Remote: Work from anywhere while staying connected through virtual collaboration tools.
- Outcome‑Focused: Your success is measured by the impact you deliver to clients, not by hours logged.
- Collaborative Spirit: Regular virtual team events, brainstorming sessions, and informal “coffee chats” keep the community vibrant.
- Innovation‑Driven: We encourage experimentation, reward creative solutions, and celebrate wins—both big and small.
- Diversity & Inclusion: A welcoming environment for talent from all backgrounds, with a focus on equal opportunity and respectful dialogue.
Compensation, Perks & Benefits
While specific figures are tailored to experience and project scope, typical freelance engagements at brighthush range from €48,000 to €78,000 per year, paid on a fixed‑rate basis per client or project. Additional benefits include:
- Performance Incentives: Bonus structures tied to client satisfaction metrics, such as positive OMR reviews, case study generation, and measurable sales improvements.
- Flexible working hours and the freedom to design your own work schedule.
- Access to a global network of experts and thought leaders in CRM, automation, and AI.
- Health and wellness resources, including virtual fitness classes and mental health support.
- Annual stipend for professional development and conference attendance.
How to Apply
- Submit Your Application: Send your résumé, cover letter, and a brief portfolio of past automation projects (links or screenshots) to [email protected].
- Assessment Phase: We’ll review your materials and invite you for a technical interview focused on workflow design and problem‑solving.
- Personal Fit Evaluation: A 16Personalities test will help us understand your working style and ensure a strong cultural fit.
- Final Decision: Successful candidates will receive a formal freelance contract outlining scope, deliverables, and compensation.
Why brighthush?
Joining brighthush means becoming part of a forward‑thinking team that is reshaping the future of B2B customer engagement. You’ll work on cutting‑edge automation projects, collaborate with global experts, and enjoy the flexibility of a fully remote, freelance partnership. If you’re ready to bring your automation expertise to a company that values innovation, quality, and client success, we want to hear from you.
Apply today and help us turn complex sales processes into streamlined, data‑driven success stories.
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