Senior Customer Success Manager – Dutch/Swedish Speaking – Driving Customer Value & Growth at brighthush

About brighthush

brighthush is a forward‑thinking, people‑first technology company that is redefining how modern businesses operate in the cloud. With a heritage that spans over four decades, we have evolved from a traditional ERP provider into a dynamic, cloud‑native platform that empowers mid‑market organisations to focus on what truly matters: their people, their customers, and their growth. Our mission is simple yet powerful – improve how people work by putting the human experience at the heart of every solution. We do this by combining cutting‑edge technology with a culture that celebrates curiosity, collaboration, and continuous learning.

At brighthush, we believe that work should feel empowering, inclusive, and impactful. We are committed to creating an environment where every team member can thrive, innovate, and bring their authentic self to the table. Our global community is built on trust, accountability, and a shared passion for delivering exceptional customer outcomes.

Role Overview

As a Senior Customer Success Manager fluent in Dutch and Swedish, you will be the primary advocate for our customers across the Netherlands and Sweden. Your mission is to translate customer insights into tangible actions that drive adoption, value realization, and long‑term loyalty. You will partner closely with sales, product, support, and engineering teams to ensure that every customer journey is seamless, successful, and aligned with their strategic objectives.

In this role, you will:

• Own the voice of the customer (VoC) and champion their needs within brighthush.
• Drive customer value realization by helping clients achieve their desired business outcomes and maximize the return on their brighthush investment.
• Increase product adoption and maturity through proactive success planning, guidance, and value‑added engagements.
• Identify and nurture new sales opportunities (upsell/cross‑sell) through qualified leads in collaboration with the Sales team.
• Serve as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
• Develop and maintain success plans that align with customers’ strategic objectives, milestones, and expected outcomes.
• Lead executive business reviews and strategic conversations with C‑level stakeholders.
• Ensure that customer goals, challenges, product needs, and value drivers are clearly communicated across all brighthush teams.

Key Responsibilities

• Customer Advocacy & Voice of the Customer (VoC) – Act as the internal champion for customer needs, ensuring that their feedback shapes product development, support processes, and service delivery.
• Value Realization & Adoption – Design and execute tailored success plans that help customers unlock the full potential of brighthush’s cloud platform, leading to measurable business outcomes.
• Revenue Growth & Upsell – Collaborate with Sales to identify expansion opportunities, create compelling business cases, and close upsell/cross‑sell deals that contribute to ARR growth.
• Risk Management & Retention – Monitor health metrics, identify early warning signs of churn, and implement proactive mitigation strategies to keep customers engaged and satisfied.
• Executive Engagement – Conduct quarterly business reviews (QBRs) with C‑level executives, presenting insights, progress, and future roadmaps that reinforce the partnership.
• Cross‑Functional Collaboration – Work closely with Product, R&D, Support, and Sales to align on customer priorities, feature requests, and service improvements.
• Success4U Program Champion – Drive adoption of the Success4U program, ensuring customers receive the training, resources, and support they need to succeed.
• Data‑Driven Decision Making – Leverage analytics, usage data, and customer feedback to inform strategy, identify trends, and recommend actionable improvements.

Essential Qualifications

• Fluent in English, Dutch, and Swedish (verbal and written) with excellent communication and relationship‑management skills.
• Proven experience in a customer‑facing role focused on driving value and business outcomes in a cloud software environment.
• Strong track record of managing retention, churn, and expansion across a regional portfolio.
• Technically literate with familiarity in customer engagement technologies, best practices, and emerging trends.
• Ability to lead through influence, building trust with both internal stakeholders and external customers.
• Availability to travel up to 20% within the region.
• Experience in ERP, HCM, or financial planning software is a plus.

Preferred Qualifications

• Minimum of 5 years in a senior customer success or account management role within the SaaS or cloud software industry.
• Demonstrated success in driving adoption, expansion, and renewal metrics for a portfolio of enterprise customers.
• Experience with success planning frameworks such as Success4U or similar methodologies.
• Strong analytical skills with the ability to interpret data and translate insights into actionable plans.
• Background in consulting or professional services, providing a deep understanding of enterprise customer needs.
• Knowledge of the Dutch and Swedish market dynamics, regulatory environment, and industry trends.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture, align customer goals with business objectives, and develop long‑term success strategies.
• Customer‑Centric Mindset – Passion for building strong relationships, understanding customer pain points, and delivering solutions that exceed expectations.
• Communication & Presentation – Clear, concise, and persuasive communication across all levels, from front‑line support to C‑suite executives.
• Problem‑Solving – Creative and analytical approach to identifying root causes, proposing solutions, and driving continuous improvement.
• Collaboration & Influence – Proven ability to work cross‑functionally, build consensus, and influence decision‑makers without direct authority.
• Adaptability & Resilience – Comfortable navigating ambiguity, managing multiple priorities, and thriving in a fast‑paced environment.
• Data‑Driven Decision Making – Comfortable working with metrics, dashboards, and analytics tools to inform strategy and measure success.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our people. As a Senior Customer Success Manager, you will have access to:

• Structured learning paths, including certifications in customer success, cloud technologies, and industry‑specific domains.
• Mentorship from senior leaders and peers across the organization.
• Opportunities to lead cross‑functional projects, product initiatives, and global customer programs.
• Clear career progression into leadership roles such as Director of Customer Success, Head of Customer Experience, or VP of Customer Success.
• Regular feedback loops, performance reviews, and goal‑setting sessions to help you grow and excel.

Work Environment & Culture at brighthush

Our culture is built on the pillars of trust, accountability, and empowerment. We believe that when employees feel valued and supported, they deliver their best work. Highlights of our work environment include:

• Flexible Work Arrangements – Remote work options, flexible hours, and a generous paid time off policy to support work‑life balance.
• Inclusive Community – Employee Resource Groups, diversity initiatives, and a commitment to creating a safe, inclusive space for all.
• Well‑Being Focus – Global Well‑Being Days, mental health resources, and wellness programs to support physical and mental health.
• Innovation & Collaboration – Open office spaces, hackathons, and cross‑team collaboration sessions that foster creativity and knowledge sharing.
• Recognition & Celebration – Regular recognition programs, team celebrations, and a culture that celebrates individual and collective achievements.

Compensation, Perks & Benefits

While specific compensation details are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Professional development budget and access to industry conferences, courses, and certifications.
• Well‑being stipend, gym memberships, and wellness apps.
• Annual company retreats and team‑building events.

How to Apply

If you are passionate about building lasting customer relationships, driving value, and contributing to a culture that celebrates growth and innovation, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you are the ideal fit for this role.

Join brighthush and help shape the future of cloud‑native enterprise solutions while advancing your career in a supportive, people‑first environment.

Ready to take the next step? .