Senior Customer Success Manager – Enterprise Client Success & Growth Strategist at brighthush

About brighthush

brighthush is the leading Commerce Media Operating System, empowering more than $12 B in advertising spend across 100+ global retail media networks. From Amazon and Walmart to Target, Kroger, Instacart, Criteo, and CitrusAd, our AI‑driven platform gives 70,000+ brands and agencies the tools they need to maximize performance, drive incremental lift, and expand reach—all from a single, unified mission control. In 2025, brighthush powered 12 % of total retail media ad spend worldwide (excluding China). By combining our core platform with SMB‑focused solutions, we deliver the most comprehensive commerce technology stack for businesses of every size.

At brighthush, careers are built, not just given. We’re a global, inclusive community that’s redefining the future of commerce through relentless innovation, data‑driven insights, and a culture that celebrates curiosity, collaboration, and continuous growth.

Why Join brighthush?

• Impact at Scale – Work with the largest retail media spend in the world and help brands unlock new revenue streams.
• Innovation Hub – Collaborate with product, engineering, and data science teams to shape the next generation of commerce technology.
• Growth Mindset – Fast‑paced, high‑impact environment where your ideas directly influence product roadmap and client success.
• Diverse & Inclusive – A workforce that reflects the global market we serve, with a commitment to equity, belonging, and open dialogue.
• Work‑Life Harmony – Flexible remote work, generous PTO, and a benefits package that supports health, wellness, and family.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for our enterprise clients, ensuring they achieve measurable business outcomes through our platform. You will own a portfolio of high‑value accounts, drive adoption of new features, and collaborate cross‑functionally to refine processes and elevate the client experience. Your strategic insight, technical acumen, and customer‑centric mindset will be pivotal in turning client challenges into growth opportunities.

Key Responsibilities

• Client Champion – Serve as the primary point of contact for enterprise accounts, building deep relationships with C‑suite executives, marketing leaders, and data teams.
• Strategic Account Planning – Develop and execute comprehensive account plans that identify growth opportunities, set clear KPIs, and align with client business objectives.
• Technical Enablement – Provide high‑quality technical support, troubleshoot platform issues, and guide clients through product upgrades and new feature rollouts.
• Cross‑Functional Collaboration – Partner with Product, Engineering, Training, and Sales teams to relay client feedback, influence roadmap decisions, and deliver tailored solutions.
• Process Improvement – Identify bottlenecks in onboarding, support, and reporting workflows; champion initiatives that streamline operations and improve client satisfaction.
• Data‑Driven Insights – Analyze campaign performance, generate actionable reports, and present findings to clients to demonstrate ROI and uncover upsell opportunities.
• Escalation Management – Own the resolution of high‑impact issues, applying judgment to resolve matters independently while escalating only critical risks to leadership.
• Thought Leadership – Stay current on retail media trends, Amazon DSP, Amazon Marketing Cloud, and emerging social commerce platforms; share insights with clients and internal teams.
• Training & Education – Collaborate with the Training & Education team to develop onboarding content, webinars, and knowledge bases that empower clients to maximize platform value.

Essential Qualifications

• 5+ years of experience in digital or search advertising, with a deep understanding of the retail media ecosystem.
• 2+ years managing enterprise accounts on platforms such as Amazon, Walmart, Instacart, or similar.
• Proven track record of driving account growth, upsell, and renewal success.
• Strong analytical skills, with proficiency in Excel and data visualization tools.
• Excellent communication and presentation abilities, capable of translating complex technical concepts to non‑technical stakeholders.
• High tolerance for ambiguity and the ability to thrive in a fast‑paced, startup‑like environment.
• Self‑motivated, proactive, and comfortable operating in both tactical and strategic modes.

Preferred Qualifications

• Experience with Amazon DSP, Amazon Marketing Cloud, or other retail media display offerings.
• Background in social commerce platforms such as TikTok or Instagram Shopping.
• Customer success, consulting, or pre‑sales experience in a SaaS environment.
• Knowledge of AI‑driven advertising optimization and real‑time data analytics.
• Familiarity with the broader e‑commerce ecosystem, including marketplace dynamics and inventory management.

Skills & Competencies

• Strategic Thinking – Ability to align client goals with brighthush’s product capabilities and long‑term vision.
• Technical Fluency – Comfortable navigating complex advertising platforms, interpreting data, and troubleshooting technical issues.
• Relationship Building – Skilled at establishing trust, managing expectations, and fostering collaborative partnerships.
• Project Management – Adept at coordinating cross‑functional initiatives, setting timelines, and ensuring deliverables meet quality standards.
• Problem Solving – Creative, data‑driven approach to identifying root causes and implementing effective solutions.
• Communication – Clear, concise, and persuasive written and verbal communication tailored to diverse audiences.
• Adaptability – Quick to learn new tools, processes, and market trends, and to pivot strategies accordingly.

Career Growth & Learning

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders across product, engineering, and sales.
• Regular learning sessions on emerging retail media technologies and AI advancements.
• Opportunities to lead cross‑functional projects, influencing product roadmap and client strategy.
• Clear career pathways from Customer Success Manager to Director of Enterprise Success, with defined milestones and performance metrics.
• Support for external certifications, conferences, and industry events.

Work Environment & Culture

brighthush thrives on a culture of curiosity, collaboration, and accountability. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings that share company updates and celebrate wins.
• Monthly hackathons where teams prototype new features or process improvements.
• Open‑door leadership policy that encourages transparent dialogue.
• Inclusive employee resource groups that support diverse perspectives.
• Wellness initiatives, including company‑subsidized memberships to Wellhub and Peloton, and a dedicated platform for fertility and family‑building resources.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base salary range: $90,000 – $110,000, commensurate with experience and market data.
• Annual performance bonus tied to individual and company metrics.
• Flexible Paid Time Off (PTO) and floating holidays.
• Paid parental leave and volunteer PTO.
• Comprehensive health benefits: medical, dental, vision, FSA, HSA, life insurance, and pet insurance.
• 401(k) with employer match.
• Wellness perks: Wellhub, Peloton, and access to a fertility and family‑building platform.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to take the next step in your career and help shape the future of commerce? Apply now and join the brighthush team where your expertise will drive real impact for our clients and the industry at large.