Senior Customer Success Manager – Cloud Security & SaaS Adoption Specialist at brighthush

About brighthush

brighthush is a trailblazing cloud-native security platform that empowers organizations to protect their applications and infrastructure in real time. By harnessing runtime data and advanced analytics, brighthush delivers a next‑generation application protection solution that seamlessly integrates with modern DevOps pipelines, Kubernetes environments, and multi‑cloud architectures. Our mission is to make cloud security effortless, scalable, and highly effective for businesses of all sizes, from fast‑growing startups to Fortune 500 enterprises.

Why Join brighthush?

At brighthush, we are building the future of cloud security. Our culture is built on innovation, collaboration, and a relentless focus on customer success. As a member of our Customer Success team, you will be at the forefront of helping customers unlock the full value of our platform, ensuring they achieve measurable business outcomes while navigating the complex landscape of cloud security.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for a portfolio of high‑value SaaS and cybersecurity clients, fostering trust and long‑term partnerships.
• Product Adoption & Expansion: Drive adoption of brighthush’s cloud‑native protection features, identify upsell opportunities, and collaborate with sales and product teams to expand usage across customer environments.
• Business Reviews & Health Checks: Conduct quarterly business reviews (QBRs), present ROI metrics, and develop action plans that align with customer objectives.
• Stakeholder Engagement: Coordinate cross‑functional initiatives with engineering, support, and professional services to resolve escalated issues and deliver value‑added solutions.
• Data‑Driven Insights: Leverage usage analytics, security metrics, and customer feedback to identify trends, recommend improvements, and influence product roadmap.
• Onboarding & Training: Lead onboarding workshops, create training materials, and ensure customers are equipped to use brighthush’s platform effectively.
• Risk Management: Identify potential churn risks, develop mitigation strategies, and maintain a healthy customer health score.
• Thought Leadership: Represent brighthush at industry events, webinars, and community forums to share best practices and gather market intelligence.

Essential Qualifications

• 3–5+ years of experience in Customer Success, Account Management, or a related role within SaaS or cybersecurity.
• Deep understanding of cloud security concepts, including IAM, network segmentation, runtime protection, and compliance frameworks (e.g., SOC 2, ISO 27001).
• Proven track record of driving product adoption, achieving renewal targets, and managing complex, multi‑stakeholder accounts.
• Exceptional communication skills—both written and verbal—across all levels of an organization.
• Strong analytical mindset with the ability to interpret data, generate insights, and translate them into actionable plans.
• Experience working in a fast‑paced, high‑growth technology environment.
• Fluency in English (UK) is required; additional languages are a plus.

Preferred Qualifications

• Background in cloud-native technologies (Kubernetes, Docker, CI/CD pipelines) and DevSecOps practices.
• Hands‑on experience with security monitoring tools, SIEM, or threat intelligence platforms.
• Certifications such as CISSP, CISM, or CCSP.
• Prior experience in a remote or distributed team setting.
• Knowledge of the UK regulatory landscape (GDPR, NIS2) and how it impacts cloud security.

Key Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strategic thinking and the ability to translate customer goals into actionable success plans.
• Project management skills—capable of juggling multiple initiatives and deadlines.
• Technical aptitude—comfortable discussing security architecture and troubleshooting complex issues.
• Collaboration and influence—work effectively with engineering, sales, and product teams.
• Adaptability—thrives in a dynamic environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous growth. As a Customer Success Manager, you will:

• Advance to Senior Customer Success Manager or Customer Success Director roles within 2–3 years.
• Take on strategic account leadership, managing enterprise‑level portfolios.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Access to industry conferences, training courses, and certifications—fully reimbursed by brighthush.
• Opportunity to shape the future of our product roadmap through customer‑centric insights.

Work Environment & Culture at brighthush

We are a fully remote, UK‑based team that values flexibility, transparency, and collaboration. Our culture is defined by:

• Inclusive and diverse teams that celebrate different perspectives.
• Open communication channels—weekly all‑hands meetings, Slack communities, and transparent decision‑making.
• Work‑life balance—flexible hours, generous vacation policy, and mental health support.
• Innovation‑driven mindset—continuous experimentation, hackathons, and a “fail fast, learn fast” ethos.
• Community engagement—volunteer days, sustainability initiatives, and partnerships with local charities.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for mid‑level Customer Success roles in the UK.
• Performance‑based bonuses tied to customer health, adoption metrics, and renewal rates.
• Equity options—allowing you to share in the company’s long‑term success.
• Health and wellbeing benefits—private medical insurance, mental health resources, and wellness stipends.
• Technology stipend—equipped with a high‑performance laptop, dual monitors, and a home‑office allowance.
• Professional development budget—covering certifications, courses, and conference attendance.
• Flexible working hours and a fully remote setup—no commute, just a reliable internet connection.

How to Apply

Ready to help customers thrive in the cloud while advancing your career in a cutting‑edge security company? Click the link below to submit your application and join the brighthush team.