Senior Customer Success Manager – Enterprise SaaS & Technical Client Success Lead at brighthush

About brighthush

brighthush is a forward‑thinking technology company that is redefining how businesses build, deploy, and manage their digital infrastructure. With a focus on open‑source solutions and cloud‑native automation, we empower enterprises to accelerate innovation, reduce operational risk, and unlock new value from their IT investments. Our mission is simple: make complex network operations effortless and scalable for every organization, regardless of size. As a rapidly growing player in the SaaS ecosystem, we are looking for passionate, results‑driven professionals who want to shape the future of customer success and help our clients thrive.

Why Join brighthush?

At brighthush, you will be part of a high‑velocity, collaborative culture that celebrates curiosity, ownership, and continuous learning. We believe that great customer success is built on deep technical understanding, strategic partnership, and a relentless focus on outcomes. If you thrive in a fast‑paced environment, enjoy working with technical stakeholders, and are eager to drive measurable impact, brighthush is the place for you.

Key Responsibilities

• Customer Portfolio Leadership: Own a portfolio of high‑value enterprise accounts, ensuring their success and satisfaction across the entire customer lifecycle.
• Strategic Adoption & Expansion: Partner with customers to identify growth opportunities, champion product adoption, and drive upsell and cross‑sell initiatives that align with their business objectives.
• Risk Mitigation & Retention: Proactively monitor churn signals, conduct health checks, and implement retention plans that reduce risk and increase renewal rates.
• Technical Enablement: Serve as the bridge between our engineering, product, and support teams, translating customer needs into actionable product enhancements and technical solutions.
• Stakeholder Management: Build and maintain strong relationships with C‑suite executives, IT directors, and technical leads, positioning brighthush as a trusted advisor.
• Data‑Driven Insights: Leverage analytics tools to track adoption metrics, forecast revenue, and report on key performance indicators to senior leadership.
• Team Collaboration: Mentor junior customer success associates, share best practices, and contribute to the continuous improvement of our CS processes.

Essential Qualifications

• Minimum of 5+ years of experience in Customer Success, Account Management, or a related role within a SaaS environment.
• Proven track record of driving customer retention, expansion, and overall revenue growth.
• Strong technical acumen with the ability to engage confidently with technical customers and enterprise stakeholders.
• Exceptional communication, negotiation, and presentation skills, capable of influencing at all organizational levels.
• Experience managing large, complex customer portfolios and delivering measurable outcomes.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Background in network engineering, cloud infrastructure, or DevOps.
• Experience working with open‑source communities or contributing to open‑source projects.
• Knowledge of the IT and networking industry, including common pain points and emerging trends.
• Prior experience in a high‑growth startup or scale‑up environment.
• Certifications such as AWS Certified Solutions Architect, Cisco CCNA, or similar.

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with business objectives.
• Customer Advocacy: Passion for championing the customer’s voice within the organization.
• Analytical Mindset: Comfortable working with data to uncover insights and drive decisions.
• Project Management: Skilled at coordinating cross‑functional initiatives and delivering on timelines.
• Adaptability: Thrives in a dynamic environment and can pivot quickly when priorities shift.
• Empathy & Emotional Intelligence: Builds trust and rapport with diverse stakeholders.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Senior Customer Success Manager, you will:

• Advance to a Customer Success Leadership role, overseeing a larger portfolio and shaping CS strategy.
• Take on cross‑functional projects that influence product roadmap and go‑to‑market initiatives.
• Participate in industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Access to internal training programs, mentorship, and a culture that encourages continuous learning.

Work Environment & Culture

brighthush is a fully remote organization, offering flexibility for employees in California, Oregon, Washington, and beyond. Our culture is built on:

• Transparency: Open communication channels, regular all‑hands meetings, and a data‑driven decision‑making process.
• Collaboration: Cross‑functional teams that work together to solve complex problems.
• Innovation: A commitment to experimentation, rapid iteration, and a willingness to challenge the status quo.
• Well‑being: Comprehensive health benefits, mental health support, and a generous paid time off policy.
• Community: Active participation in the open‑source community, hackathons, and tech meetups.

Compensation & Benefits

We offer a competitive salary range of $135,000 – $150,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) matching program to support your long‑term financial goals.
• Unlimited paid time off and flexible working hours.
• Professional development stipend and access to industry conferences.

How to Apply

If you are a seasoned customer success professional with a passion for technology, a knack for building lasting relationships, and a desire to make a tangible impact, we want to hear from you. Join brighthush and help us empower enterprises to achieve their most ambitious goals.

Ready to take the next step? and become part of a team that is shaping the future of network automation and customer success.