Customer Billing Representative – Billing & Customer Support Specialist for a Leading Cloud Communications Company (Remote, Full‑Time)

About brighthush

brighthush is a trailblazer in cloud communications and collaboration solutions, empowering businesses worldwide to connect, collaborate, and innovate with confidence. With a portfolio that spans secure voice, video, messaging, and unified communications, brighthush is redefining how teams communicate in the digital age. Our mission is to deliver seamless, scalable, and secure communication experiences that drive productivity and growth for our clients. As a forward‑thinking organization, we invest heavily in technology, talent, and culture to stay ahead of the curve and create lasting value for our customers, partners, and employees.

Role Overview

As a Customer Billing Representative at brighthush, you will be the frontline guardian of our billing ecosystem. You will handle inbound customer inquiries, resolve billing discrepancies, and ensure accurate, timely processing of billing adjustments. Your work will directly impact customer satisfaction, revenue integrity, and the overall health of our financial operations. This role is ideal for a detail‑oriented, customer‑centric professional who thrives in a fast‑paced, remote environment and is eager to grow within a dynamic, technology‑driven company.

Key Responsibilities

• Answer and triage inbound customer calls and emails related to billing inquiries, disputes, and account adjustments.
• Document all customer interactions accurately in the CRM and billing systems, ensuring data integrity and compliance with internal policies.
• Process billing adjustments, refunds, and credits in a timely manner, following established procedures and escalation paths.
• Collaborate with cross‑functional teams (Sales, Finance, Technical Support) to resolve complex billing issues and improve process efficiencies.
• Maintain up‑to‑date knowledge of product offerings, pricing structures, and promotional campaigns to provide accurate information to customers.
• Identify recurring billing patterns or systemic issues and recommend corrective actions to senior management.
• Adhere to SLA targets for response time, resolution time, and customer satisfaction metrics.
• Participate in continuous improvement initiatives, including process mapping, automation, and training sessions.

Essential Qualifications

• Associate’s degree in Business, Finance, or a related field; Bachelor’s degree preferred.
• Minimum of 2 years of experience in customer service, billing, or call center operations.
• Proficiency with Windows operating systems, Microsoft Office Suite (Word, Excel, Outlook), and internet-based applications.
• Typing speed of at least 35 words per minute with high accuracy.
• Excellent verbal and written communication skills in English.
• Strong organizational skills, with the ability to manage multiple priorities and maintain meticulous records.
• Demonstrated ability to work independently in a remote setting, managing time effectively and staying self‑motivated.

Preferred Qualifications

• Experience with billing or financial software such as Oracle, Zuora, or Zuora Billing.
• Background in telecommunications or SaaS billing environments.
• Knowledge of invoicing standards, revenue recognition principles, and compliance regulations (e.g., SOX, GDPR).
• Previous exposure to customer success or account management roles.
• Proficiency in additional languages beyond English.

Skills & Competencies

• Customer‑First Mindset: Empathy, active listening, and a genuine desire to resolve customer issues.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable solutions.
• Attention to Detail: Precision in data entry, billing calculations, and documentation.
• Technical Aptitude: Quick learner of new software, platforms, and processes.
• Collaboration: Comfortable working with cross‑functional teams and building strong internal relationships.
• Adaptability: Thrive in a fast‑changing environment and adjust to evolving priorities.
• Problem‑Solving: Proactive in identifying root causes and implementing corrective actions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Billing Representative, you will have the opportunity to:

• Progress into senior billing roles such as Billing Analyst, Billing Manager, or Finance Operations Lead.
• Transition into related functions like Customer Success, Account Management, or Product Support.
• Participate in leadership development programs, mentorship, and coaching sessions.
• Attend industry conferences, webinars, and training workshops to stay ahead of billing and technology trends.
• Leverage our internal learning platform to acquire new certifications (e.g., SAP, Oracle, Microsoft Office Specialist).

Work Environment & Company Culture

brighthush champions a culture of innovation, collaboration, and inclusivity. Our remote-first model empowers employees to work from anywhere in the United States, while still fostering a sense of community through virtual town halls, team‑building activities, and regular check‑ins. We value transparency, continuous feedback, and a growth mindset, encouraging every team member to contribute ideas and take ownership of their work.

Key cultural pillars include:

• Flexibility: Flexible work hours to accommodate personal commitments and peak productivity times.
• Well‑Being: Comprehensive health, dental, and vision plans, along with mental health resources and wellness stipends.
• Diversity & Inclusion: Commitment to building a workforce that reflects the communities we serve.
• Recognition: Regular awards, shout‑outs, and performance bonuses to celebrate achievements.
• Innovation: Encouragement to experiment, prototype, and bring forward new ideas that enhance customer experience.

Compensation & Perks

The base salary for this role ranges from USD 47,840 to USD 52,000 per year, commensurate with experience and qualifications. In addition to competitive pay, brighthush offers:

• Fully remote work with a stipend for home‑office setup.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including gym memberships and mindfulness sessions.
• Annual performance bonuses and spot awards.

How to Apply

If you are passionate about delivering exceptional billing experiences, thrive in a remote environment, and want to grow your career with a leading cloud communications provider, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for the Customer Billing Representative role at brighthush. We look forward to exploring how your skills and aspirations align with our mission to transform the way businesses communicate.