Senior Customer Success Manager – FinTech Accounting & Tax Solutions (Remote, German & English) at brighthush

About brighthush

brighthush is a trailblazing FinTech company that empowers e‑commerce and SaaS businesses with cutting‑edge accounting and tax‑automation solutions. Our mission is to simplify complex financial processes, enabling entrepreneurs to focus on growth while we handle the intricacies of bookkeeping, invoicing, and tax compliance. With a culture rooted in innovation, transparency, and customer obsession, brighthush is rapidly expanding across Europe and beyond.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, remote‑first team that values autonomy, continuous learning, and a healthy work‑life balance. We invest heavily in our people, offering:

• Competitive base salary (EUR 48,000 – 65,000 per year) plus performance‑based bonuses
• Equity participation – help shape the future of a company you’re proud to represent
• Generous paid time off, flexible working hours, and a fully remote work environment
• Health and wellness stipend, mental‑health support, and a company‑wide wellness program
• Annual professional development budget, conference sponsorships, and internal knowledge‑sharing sessions
• Inclusive, collaborative culture with regular virtual team events, hackathons, and cross‑functional workshops

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the primary advocate for our customers, ensuring they derive maximum value from our FinTech solutions. You will work closely with sales, product, and engineering teams to drive adoption, resolve complex issues, and gather actionable feedback that fuels product innovation.

Key Responsibilities

• Customer Onboarding & Training: Lead comprehensive onboarding sessions, create tailored training materials, and ensure new users achieve quick wins.
• Demo Calls & Product Walkthroughs: Conduct engaging live demos for prospects and existing customers, highlighting feature benefits and ROI.
• Support Ticket Management: Resolve high‑priority tickets via Zendesk, escalating to engineering when necessary, and maintain a high first‑contact resolution rate.
• Content Creation: Author knowledge‑base articles, how‑to videos, and best‑practice guides in Confluence and Google Workspace.
• Customer Advocacy: Serve as the voice of the customer in product meetings, translating user needs into actionable backlog items.
• Renewal & Upsell Management: Monitor account health, identify upsell opportunities, and collaborate with the sales team to secure renewals.
• Data‑Driven Insights: Analyze usage metrics, churn indicators, and satisfaction scores to inform proactive outreach and retention strategies.
• Cross‑Functional Collaboration: Partner with marketing to develop case studies, webinars, and success stories that showcase customer achievements.
• Continuous Improvement: Participate in retrospectives, suggest process enhancements, and champion a culture of learning.

Essential Qualifications

• 3+ years of experience in customer success, account management, or support within a SaaS environment.
• Strong background in financial accounting or tax‑related processes, preferably within the German market.
• Fluent in German and English, with excellent written and verbal communication skills.
• Proficiency with Zendesk, Confluence, Slack, Google Workspace, and other collaboration tools.
• Demonstrated ability to manage multiple high‑priority customer engagements simultaneously.
• Empathy, problem‑solving mindset, and a genuine passion for helping customers succeed.

Preferred Qualifications

• Experience with brighthush’s product suite or similar FinTech solutions.
• Knowledge of German tax law, VAT regulations, and bookkeeping standards.
• Background in data analysis (SQL, Excel, or BI tools) to interpret customer usage patterns.
• Previous leadership or mentorship experience within a customer success team.
• Certifications in customer success (CSM, CSPO) or related fields.

Skills & Competencies

• Customer‑Centric Mindset: Deep understanding of customer pain points and the ability to translate them into solutions.
• Communication & Storytelling: Ability to convey complex concepts in a clear, engaging manner.
• Analytical Thinking: Strong data literacy to identify trends and drive evidence‑based decisions.
• Project Management: Skilled at coordinating cross‑functional initiatives and meeting deadlines.
• Adaptability: Comfortable working in a fast‑paced, evolving startup environment.
• Team Collaboration: Proactive collaborator who thrives in a remote, distributed team.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. Starting as a Senior Customer Success Manager, you can progress to:

• Customer Success Lead – overseeing a team of managers and shaping the CS strategy.
• Director of Customer Success – responsible for the entire customer lifecycle and cross‑departmental alignment.
• Vice President of Customer Success – leading global initiatives, influencing product direction, and driving company‑wide customer satisfaction.

We support your growth through:

• Mentorship programs with senior leaders.
• Regular skill‑building workshops (e.g., advanced data analytics, negotiation, leadership).
• Access to industry conferences and webinars.
• Internal knowledge‑sharing sessions and a vibrant community of practice.

Work Environment & Culture

brighthush embraces a remote‑first philosophy, allowing you to work from anywhere in Germany (or beyond) while staying connected through:

• Daily stand‑ups on Slack.
• Weekly all‑hands meetings via Zoom.
• Monthly virtual team‑building activities.
• Open communication channels with leadership.

We celebrate diversity, encourage innovation, and foster a culture where every voice matters. Our remote setup is supported by robust IT infrastructure, ensuring you have the tools you need to succeed.

Compensation & Benefits

Our total compensation package is designed to reward performance and commitment:

• Base Salary: EUR 48,000 – 65,000 per year, commensurate with experience.
• Performance Bonus: Up to 15% of base salary based on individual and company KPIs.
• Equity: Stock options that vest over four years, giving you a stake in brighthush’s future.
• Paid Time Off: 25 days of vacation, plus public holidays and additional personal days.
• Health & Wellness: Comprehensive health insurance, mental‑health support, and a wellness stipend.
• Professional Development: Annual budget for courses, certifications, and conference attendance.
• Remote Work Perks: Home‑office stipend, ergonomic equipment allowance, and flexible working hours.

How to Apply

Ready to make a tangible impact on the FinTech landscape? Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush. We’ll review your application, schedule a video interview, and walk you through our collaborative hiring process.

Click the link below to apply now and join a team that’s redefining the future of accounting and tax automation.