Senior Customer Success Manager – Germany – Renewable Energy & Clean Power Solutions

About brighthush

At brighthush, we are on a relentless mission to bring Clean Power for All to the world. With a portfolio that spans cutting‑edge PV inverters, energy storage systems, floating solar plants, and next‑generation EV charging solutions, we are a global leader in green technology. Our dedicated R&D team, the largest in the industry, fuels innovation that powers utilities, commercial enterprises, and residential homes alike. Join a company that is not just part of the renewable energy revolution—one that is shaping it.

Why brighthush?

We are a vibrant, forward‑thinking organization where creativity meets technology. Our culture is built on collaboration, continuous learning, and a shared commitment to sustainability. At brighthush, you’ll find:

• A dynamic, fast‑paced environment that rewards initiative and results.
• Opportunities to work with world‑class engineers and business leaders who are passionate about clean energy.
• A global footprint that allows you to impact markets across Europe, North America, and beyond.
• A culture of recognition where your ideas are heard and your achievements celebrated.

Role Overview

As the Senior Customer Success Manager – Germany, you will be the linchpin between brighthush’s innovative products and our valued customers. You will champion the adoption of our clean‑energy solutions, nurture long‑term relationships, and drive growth across the German market. Your proactive, “Yes, we can” mindset will inspire confidence and ensure our customers achieve maximum value from every interaction.

Key Responsibilities

• Build and nurture trusted, long‑term relationships with customers and partners across Germany.
• Accelerate the adoption of brighthush’s clean‑energy solutions—from PV inverters to energy storage systems—by ensuring customers realize full value.
• Serve as the primary point of contact for German customers, providing expert guidance and support.
• Identify and pursue new partnership opportunities, applying a commercial mindset to every conversation.
• Operate independently in a fast‑paced environment, prioritizing customer needs and driving initiatives forward.
• Conduct regular on‑site visits to customers and partners throughout Germany, while enjoying the flexibility of a home‑office‑based setup.
• Collaborate with cross‑functional teams (sales, engineering, product, finance) to deliver seamless customer experiences.
• Track and analyze customer health metrics, providing actionable insights to improve satisfaction and retention.
• Represent brighthush at industry events, conferences, and trade shows to strengthen brand presence.

Essential Qualifications

• Minimum of 2 years’ experience in the renewable energy industry, with a strong understanding of the German market.
• Degree in Electrical Engineering, Electrical & Electronic Engineering, or a comparable technical or business discipline.
• Proven communication and commercial skills, coupled with a proactive, hands‑on mindset.
• Ability to work independently and thrive in a fast‑paced, dynamic environment.
• Proficiency in Microsoft Office; CRM experience is a plus.
• Willingness to travel regularly within Germany and occasionally across the DACH region; valid driving licence (class B).
• Fluency in German and English at C1 level.

Preferred Qualifications

• Experience with PV inverter and energy storage system sales or support.
• Knowledge of German renewable energy regulations and incentive schemes.
• Track record of driving customer adoption and upselling in a technology‑heavy environment.
• Experience working with cross‑functional teams in a global organization.
• Strong analytical skills and data‑driven decision making.

Skills & Competencies

• Customer‑centric mindset – always putting the customer’s success first.
• Strategic thinking – identifying growth opportunities and aligning them with business goals.
• Problem‑solving – turning challenges into opportunities for improvement.
• Communication – clear, concise, and persuasive in both written and verbal forms.
• Project management – managing multiple initiatives simultaneously with precision.
• Adaptability – thriving in a rapidly evolving industry and organizational landscape.
• Team collaboration – working effectively with engineering, sales, and product teams.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Continuous learning through internal and external training, certifications, and industry conferences.
• Clear career pathways – from Customer Success Manager to Senior Manager, Director, and beyond.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Opportunities to contribute to product strategy and innovation initiatives.

Work Environment & Culture

Our culture is defined by:

• A collaborative, inclusive atmosphere where diverse perspectives are valued.
• Flexibility – a hybrid work model that balances remote work with in‑office collaboration.
• A focus on work‑life balance and employee well‑being.
• Regular team events, hackathons, and sustainability initiatives that foster community.
• Transparent communication from leadership and a flat hierarchy that encourages idea sharing.

Compensation & Perks

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary plus performance‑based bonuses.
• Comprehensive health and wellness benefits.
• Retirement savings plan with company match.
• Generous paid time off and flexible working arrangements.
• Employee stock options or equity participation.
• Professional development budget and travel allowances.
• Access to cutting‑edge technology and tools to support your work.

How to Apply

Ready to make a tangible impact on the renewable energy landscape? Join brighthush and help us power a cleaner, brighter future. Submit your application through our careers portal or click the link below to apply directly.