Senior Customer Success & Grid Optimization Leader – Remote Energy‑Tech Specialist Driving AI‑Powered Smart‑Grid Transformation, Asset Monetization, and Client Success at brighthush

About brighthush – Pioneering the Future of the Electric Grid

brighthush is more than a software vendor; it is a catalyst for the next generation of electric‑grid operations. By marrying cutting‑edge data science, artificial‑intelligence algorithms, and deep industry knowledge, we give utilities, independent power producers, and distributed‑energy‑resource owners the tools they need to turn fragmented data into actionable insight, unlock new revenue streams, and reduce operational risk. Our platform consolidates real‑time market data, asset‑level telemetry, and regulatory information into a single, high‑yield ecosystem that reshapes how solar farms, battery storage sites, and micro‑grids interact with wholesale markets and grid operators.

Founded by veterans of the energy sector and visionary technologists, brighthush operates as a lean, high‑trust organization that moves fast, thinks big, and thrives on measurable impact. Every new hire becomes an integral part of a mission‑driven culture that prizes curiosity, ownership, and relentless focus on customer outcomes. If you are eager to accelerate your career while making a tangible contribution to the world’s energy transition, brighthush is the place to be.

Why Join brighthush?

• Front‑line Impact: Serve as the essential bridge between our sales organization and the customers who rely on our platform to navigate complex grid programs and market opportunities.
• Deep Learning & Growth: Receive immersive training on regional transmission organization (RTO) mechanics, distributed‑generation fundamentals, and the inner workings of our AI‑driven optimization engine.
• Remote‑First Flexibility: Work from anywhere in the United States with a fully remote setup that respects work‑life harmony.
• Competitive Compensation & Equity: Base salary aligned with market standards, performance‑based bonuses, and early‑stage equity that lets you share in brighthush’s success.
• Ownership Culture: Direct access to the founding team, rapid decision‑making, and the ability to own projects from inception to delivery.
• Sustainability Mission: Contribute daily to a company that is literally powering the clean‑energy transition.
• Community & Collaboration: Weekly virtual town halls, quarterly all‑hands, and a vibrant Slack community keep everyone aligned, informed, and inspired.

Role Overview

As a Senior Customer Success & Grid Optimization Leader at brighthush, you will be the linchpin that guarantees every new customer experiences a seamless onboarding journey, stays informed throughout the lifecycle, and extracts maximum value from our platform. From the moment a deal closes, you will shepherd the customer through kickoff, data acquisition, go‑live, and ongoing support while aligning internal stakeholders and maintaining crystal‑clear communication. This role blends strategic account management, technical enablement, and continuous improvement, making you a primary driver of customer satisfaction, platform adoption, and recurring revenue growth.

Key Responsibilities

• Sales Handoff & Data Integrity: Receive new customer information from the sales team, verify completeness, flag missing elements, and maintain a single source of truth within brighthush’s CRM.
• Kickoff Planning & Execution: Design and lead kickoff meetings, set agendas, define success metrics, and ensure alignment among sales, engineering, operations, and the customer.
• Comprehensive Data Collection: Gather site‑level details, generator specifications, contact information, and any regulatory documentation; persistently follow up until all requirements are satisfied.
• End‑to‑End Project Tracking: Monitor each implementation from kickoff through go‑live, update internal dashboards, communicate status to customers and field engineers, and proactively mitigate bottlenecks.
• Dispatch Communication & Event Management: Provide timely updates around dispatch events, market tests, and program changes; assist the dispatch lead with outreach and ensure customers understand any operational impacts.
• Issue Diagnosis & Resolution: Track site‑health alerts, collaborate with customers and field teams to resolve problems, and escalate complex technical issues while keeping the customer informed.
• Day‑to‑Day Customer Support: Field inquiries, triage tickets, involve appropriate subject‑matter experts, and deliver proactive guidance to maximize platform value.
• Documentation & Process Optimization: Keep meeting notes, action items, and onboarding checklists current; propose and implement enhancements that streamline the customer journey.
• Strategic Account Planning: Partner with senior leadership to develop account plans that surface upsell and cross‑sell opportunities, and outline long‑term partnership roadmaps.
• Market Intelligence & Thought Leadership: Stay current on evolving grid regulations, market rules, and emerging technologies; share forward‑looking insights with customers to position brighthush as a trusted advisor.

What You’ll Learn at brighthush

• The mechanics of regional transmission organizations, wholesale market structures, and the specific compliance requirements each customer faces.
• Fundamentals of distributed generation assets, including solar, battery storage, and micro‑grid operations, enabling confident technical conversations.
• Best practices for designing and delivering engaging, outcome‑focused kickoff calls that set the tone for successful collaborations.
• The architecture of brighthush’s AI‑driven platform, including data ingestion pipelines, dispatch algorithms, and performance‑optimization models.
• Advanced analytics techniques used to extract revenue‑maximizing insights from high‑frequency telemetry and market price data.
• Strategic account‑management frameworks that drive customer retention, expansion, and long‑term partnership health.
• Hands‑on experience with real‑time market data feeds, dispatch event orchestration, and AI‑based optimization tools.
• Cross‑functional collaboration skills through daily interaction with engineering, product, sales, and operations teams.
• Leadership development via mentorship, ownership of high‑impact projects, and exposure to executive decision‑making.
• Industry‑specific expertise that positions you as a recognized subject‑matter expert in the fast‑evolving energy‑tech space.

Who You Are

• Detail‑Oriented: You spot nuances that others miss and proactively address potential gaps before they become issues.
• Proactive Self‑Starter: You take initiative, anticipate next steps, and never wait for direction to move forward.
• Curious Learner: You ask insightful questions, seek to understand the broader context, and continuously expand your knowledge base.
• Calm Under Pressure: You maintain composure when multiple priorities converge, especially during high‑stakes dispatch events.
• Customer‑Centric Champion: You genuinely care about client success and go the extra mile to deliver measurable value.
• Tech‑Savvy Problem Solver: You quickly master new software, APIs, and data formats, translating technical concepts into clear business outcomes.
• Collaborative Team Player: You thrive in a multidisciplinary environment and value diverse perspectives.
• Adaptable Innovator: You pivot swiftly in a fast‑paced startup, turning ambiguity into opportunity.
• Strategic Thinker: You balance big‑picture vision with meticulous execution of day‑to‑day tasks.
• Results‑Driven Achiever: You set ambitious, measurable goals and relentlessly pursue them.

Essential Qualifications

• Minimum of 1 year of customer‑facing experience in roles such as customer success, account management, client services, or project coordination. Relevant internships, volunteer work, or academic projects are also considered.
• Exceptional verbal and written communication skills—clear, friendly, and professional.
• Strong organizational abilities to juggle multiple customers, projects, and deadlines without sacrificing detail.
• Proven track record of reliable follow‑through; you close loops without needing constant reminders.
• Rapid learning aptitude, especially when confronting new technical or market concepts.
• Authorization to work in the United States without employer sponsorship, now or in the future.
• Availability during Eastern and Central U.S. business hours, with flexibility to support dispatch events that may occur outside standard hours.

Preferred Qualifications

• Professional experience in the energy or utilities sector, particularly with distributed generation, battery storage, or grid‑services projects.
• Familiarity with market platforms and processes of regional transmission organizations (e.g., ISO‑NE, PJM, CAISO).
• Hands‑on experience with brighthush’s CRM and project‑management tools (e.g., Salesforce, HubSpot, Asana, Jira).
• Basic understanding of electrical‑engineering concepts related to generators, inverters, and grid interconnections.
• Background in a fast‑moving startup environment where ownership, adaptability, and rapid iteration are essential.
• Knowledge of AI/ML concepts applied to energy‑market optimization, such as predictive dispatch or revenue forecasting.
• Experience with data‑visualization platforms (Tableau, Power BI) or scripting languages (Python, SQL) for analysis and reporting.

Core Skills & Competencies

• Communication Excellence: Ability to convey complex technical ideas in simple, persuasive language for both technical and non‑technical audiences.
• Project Management Mastery: Skilled at prioritizing tasks, setting realistic timelines, and delivering on commitments.
• Analytical Problem Solving: Strong diagnostic mindset to identify root causes and devise effective, data‑driven solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑lasting relationships.
• Technical Agility: Comfortable learning new software platforms, APIs, and data schemas quickly.
• Collaborative Leadership: Works seamlessly across sales, engineering, operations, and field teams while influencing outcomes.
• Data Literacy: Ability to interpret, visualize, and communicate data insights that drive business decisions.
• Growth Orientation: Demonstrates initiative, seeks feedback, and actively pursues professional development.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the energy market itself. We invest heavily in your development through:

• Structured mentorship programs pairing you with senior leaders and technical experts.
• Access to industry conferences, webinars, and certification pathways (e.g., NERC, PMP, AI/ML credentials).
• Clear pathways to transition into product management, engineering leadership, or senior sales roles.
• Quarterly performance reviews that align personal goals with company objectives.
• Internal job‑rotation initiatives that let you explore adjacent functions and broaden your skill set.
• Leadership‑development workshops, executive‑shadowing opportunities, and public‑speaking training.
• Financial support for advanced degrees or specialized training in energy analytics, AI, or project management.
• A transparent career ladder with defined milestones, competency matrices, and promotion criteria.

Work Environment & Culture at brighthush

Our culture is built on trust, transparency, and a shared commitment to sustainability. As a remote‑first organization, we prioritize outcomes over hours spent at a desk, offering flexibility that supports personal well‑being while maintaining high performance.

• Fully remote work model with flexible scheduling to accommodate different time zones and personal commitments.
• Weekly virtual town halls and quarterly all‑hands meetings that keep the entire organization aligned on vision, progress, and challenges.
• Open communication channels—Slack, Teams, and email—where ideas are welcomed and feedback is acted upon.
• A collaborative mindset that values every team member’s input, regardless of seniority or location.
• Regular virtual team‑building activities and optional in‑person meet‑ups to strengthen interpersonal bonds.
• Recognition programs that celebrate individual achievements, team milestones, and innovative contributions.
• Continuous‑improvement culture where process enhancements are encouraged, tested, and scaled.
• Inclusive hiring and promotion practices that champion diversity of thought, background, and experience.

Compensation, Perks & Benefits

While exact compensation varies based on experience and market benchmarks, brighthush offers a competitive total‑reward package designed to attract and retain top talent.

• Base salary aligned with industry standards for senior customer‑success professionals.
• Performance‑based annual bonus tied to individual and company outcomes.
• Early‑stage equity grant with a four‑year vesting schedule, allowing you to share in brighthush’s growth.
• Comprehensive health, dental, and vision insurance with full employer contribution.
• 401(k) retirement plan with generous company match.
• Unlimited paid time off (PTO) to support rest, travel, and personal pursuits.
• Professional‑development stipend for courses, certifications, and conference attendance.
• Wellness initiatives including virtual fitness classes, mental‑health resources, and ergonomic home‑office allowances.
• Flexible work hours and a fully remote setup, enabling you to design your ideal work environment.
• Employee referral bonuses and recognition awards for outstanding contributions.

How to Apply

Ready to join a forward‑thinking team that is shaping the future of the electric grid? We want to hear from you. Submit your resume, cover letter, and any relevant work samples through the link below. Let’s start a conversation about how your expertise can drive impact at brighthush.