Senior Customer Success Manager – Higher Education Partnerships & Adoption Specialist at brighthush

About brighthush

brighthush is a leading cloud‑based education technology company that is redefining how institutions teach, learn, and thrive in the digital age. With a mission to unlock human potential worldwide, we empower universities, colleges, and other higher‑education partners to deliver personalized, student‑centric experiences that drive engagement, retention, and measurable outcomes. Our flagship product, the Brightspace Learning Management System, is trusted by thousands of campuses across North America and beyond for its flexibility, intelligence, and ease of use.

For more than 25 years, brighthush has been at the forefront of the education transformation, partnering with institutions to build the future of learning. We are committed to continuous innovation, data‑driven insights, and a culture that values curiosity, collaboration, and impact.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, growth‑oriented organization that is changing the way the world learns. We offer:

• Impactful work that directly improves student success and institutional effectiveness.
• Flexible work arrangements that support work‑life balance.
• Robust learning and development programs, including tuition reimbursement and a comprehensive skills‑building curriculum.
• A supportive, inclusive culture that celebrates diversity, encourages innovation, and rewards high performance.
• Competitive compensation, equity opportunities, and a full suite of wellness and retirement benefits.

Key Responsibilities

As the primary steward of our North American Higher Education customer relationships, you will:

• Build and nurture trusted, long‑term partnerships with senior leaders and C‑suite executives across campus IT, academic affairs, and student services.
• Develop, own, and execute a comprehensive Customer Success Plan that aligns with each institution’s strategic goals, success metrics, and adoption roadmap.
• Lead the creation of a Customer Retention Plan, identifying key drivers of loyalty, mitigating risks, and ensuring sustainable renewal outcomes.
• Collaborate closely with cross‑functional teams—Product, Implementation, Support, and Sales—to deliver seamless, value‑driven experiences.
• Drive product adoption by setting clear usage targets, monitoring analytics, and coaching stakeholders on best practices.
• Facilitate regular business reviews with campus leadership, presenting insights, progress, and next steps.
• Serve as the main point of contact during the transition from implementation to ongoing support, ensuring a smooth handover and continued success.
• Advise and support customers on self‑service tools, release processes, and support channels to promote operational independence.
• Travel up to 30% of the time to campus sites, conferences, and industry events to strengthen relationships and stay attuned to evolving needs.

Essential Qualifications

• Minimum of 3 years of experience in Customer Success, Account Management, or a related role within the education technology sector.
• Proven ability to build credibility and rapport with senior leaders and C‑suite executives.
• Track record of establishing joint strategic goals, measuring progress, and delivering measurable outcomes.
• Strong cross‑functional collaboration skills—experience working with Product, Implementation, Support, and Sales teams.
• High energy, self‑motivation, and a sense of urgency to drive results in a fast‑paced, growth environment.
• Excellent written and verbal communication, analytical thinking, and problem‑solving abilities.
• Bachelor’s degree or equivalent professional experience.
• Willingness to travel up to 30% of the time to customer locations.

Preferred Qualifications

• Prior experience in higher education, with a deep understanding of institutional business drivers and challenges.
• Experience working with learning management systems, particularly Brightspace or similar platforms.
• Knowledge of data analytics tools and the ability to translate metrics into actionable insights.
• Experience in a high‑growth, cloud‑based company.

Skills & Competencies

• Strategic thinking and execution.
• Relationship building and stakeholder management.
• Data‑driven decision making.
• Project management and prioritization.
• Customer advocacy and empathy.
• Adaptability and resilience.
• Team collaboration and influence.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured onboarding and mentorship programs.
• Internal mobility pathways across Product, Sales, and Operations.
• Annual learning stipend and tuition reimbursement up to $4,000 CAD for accredited courses.
• Regular knowledge‑sharing sessions, hackathons, and industry conferences.
• Leadership training and coaching to prepare you for future senior roles.

Work Environment & Culture

Our culture is built on the principles of transparency, collaboration, and continuous improvement. Employees at brighthush enjoy:

• Flexible remote or hybrid work options.
• Inclusive, dog‑friendly office spaces in Kitchener, Winnipeg, Vancouver, and Melbourne.
• Regular social events, wellness activities, and volunteer days.
• Recognition programs that celebrate achievements and milestones.
• A supportive community that values diversity, equity, and belonging.

Compensation & Benefits

We offer a competitive total‑compensation package that includes:

• Base salary range: $80,000 – $97,750 USD (commensurate with experience).
• Variable incentive plan tied to customer success metrics.
• Equity grants to share in brighthush’s growth.
• Health, dental, and vision insurance.
• Wellness reimbursement and mental‑health resources.
• Retirement plan with company match.
• Paid volunteer days and flexible paid time off.
• Home‑office stipend and internet reimbursement.
• Employee referral bonus program.

How to Apply

If you are passionate about transforming higher education, thrive in a collaborative environment, and want to make a tangible impact on student success, we encourage you to apply—even if you don’t meet every single qualification. At brighthush, we value growth potential, diverse perspectives, and a commitment to learning.

Ready to join a team that is shaping the future of learning? Apply now and help us empower institutions to unlock the full potential of their students.