Senior Customer Success Manager – HR Technology & Data Integration – Bilingual (English/French) – Remote Montreal

About brighthush

brighthush is a trailblazing iPaaS (Integration Platform as a Service) company that empowers organizations to seamlessly connect their HR, payroll, and business systems. With a mission to unlock the full value of human capital data, we deliver secure, real‑time integrations that transform how companies manage talent, compensation, and compliance. Our platform is trusted by Fortune 500 enterprises, mid‑market leaders, and fast‑growing startups across North America, Europe, and Asia.

Founded in 2018, brighthush has grown from a small team of passionate engineers to a global community of over 200 employees. We pride ourselves on a culture that blends entrepreneurial spirit with a commitment to customer success, continuous learning, and inclusive collaboration. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a place to thrive, innovate, and make a tangible impact on the future of HR technology.

Role Overview

We are seeking a Senior Customer Success Manager who will become the trusted advisor for our most strategic clients. In this role, you will own the end‑to‑end customer journey—from onboarding and adoption to renewal and expansion—ensuring that every client realizes maximum value from brighthush’s integrations. Your influence will shape product enhancements, drive revenue growth, and elevate the overall customer experience.

Key Responsibilities

• Renewal Management: Lead the renewal process for a portfolio of high‑value accounts, forecasting revenue, negotiating terms, and securing long‑term commitments.
• Account Expansion: Identify and execute upsell and cross‑sell opportunities by understanding client business goals, mapping integration use cases, and presenting ROI‑driven proposals.
• Executive Relationship Building: Serve as the primary point of contact for C‑suite stakeholders, building trust through regular business reviews, strategic insights, and proactive risk mitigation.
• Customer Advocacy: Champion the voice of the customer within brighthush, translating feedback into product road‑map priorities and service improvements.
• Data‑Driven Success: Leverage analytics to monitor adoption, health metrics, and churn risk; develop dashboards that inform both internal teams and clients.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to align on customer outcomes, feature releases, and go‑to‑market strategies.
• Training & Enablement: Conduct onboarding sessions, create knowledge base content, and deliver best‑practice workshops to ensure clients achieve rapid value.
• Process Optimization: Continuously refine CS processes, tools, and playbooks to increase efficiency, scalability, and customer satisfaction.

Essential Qualifications

• Minimum of 3 years in Customer Success, Account Management, or a related role within SaaS or HR technology.
• Proven track record of managing renewals and driving account expansion, with measurable results in revenue growth and customer retention.
• Strong executive presence and experience building relationships with C‑level executives in HR, Finance, and Operations.
• Deep understanding of HR systems such as Workday, SAP, Oracle, ADP, UKG, and Paylocity, and how they integrate with cloud platforms.
• Hands‑on experience with Salesforce (or equivalent CRM) for pipeline management, forecasting, and reporting.
• Excellent negotiation, presentation, and storytelling skills—able to articulate complex technical concepts to non‑technical audiences.
• Data‑driven mindset: proficiency in using analytics to uncover insights, forecast trends, and inform decision‑making.
• Fluency in both English and French (written and spoken) is required.

Preferred Qualifications

• Experience in a high‑growth SaaS startup environment with rapid scaling and evolving customer needs.
• Background in HR technology consulting or implementation, with a portfolio of successful integrations.
• Certifications in Salesforce, Workday, or other HRIS platforms.
• Knowledge of data privacy regulations (GDPR, CCPA) and experience ensuring compliance in cloud integrations.
• Track record of building and leading customer success teams or initiatives.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product vision.
• Communication: Clear, concise, and persuasive communication across all levels of an organization.
• Analytical Acumen: Comfortable working with data, building dashboards, and deriving actionable insights.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and delivering results.
• Customer‑Centric Mindset: Passion for solving customer pain points and delivering measurable value.
• Adaptability: Thrives in a fast‑moving environment, quickly learning new tools and processes.
• Team Player: Collaborative spirit, eager to share knowledge and support colleagues.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Annual learning budget for conferences, workshops, and certifications.
• Mentorship from senior leaders across product, engineering, and sales.
• Internal knowledge‑sharing sessions that keep you at the forefront of HR technology trends.
• Clear career pathways—from Customer Success Manager to Director of Customer Success, and beyond.
• Opportunities to influence product strategy and shape the future of HR integrations.

Work Environment & Company Culture

brighthush is a fully remote, distributed organization with a strong focus on work‑life balance. Our Montreal hub is a vibrant, multicultural community where creativity and collaboration thrive. We celebrate diversity, encourage open dialogue, and foster an inclusive environment where every voice is heard.

Key cultural pillars include:

• Innovation: We reward curiosity and experimentation, encouraging teams to prototype new ideas.
• Transparency: Regular all‑hands meetings, open‑source documentation, and clear communication channels.
• Wellness: Flexible work hours, mental health resources, and virtual fitness challenges.
• Social Impact: Volunteer days, sustainability initiatives, and partnerships with local NGOs.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to renewal and expansion metrics.
• Equity options that allow you to share in the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work schedule and fully remote work setup.
• Professional development stipend and access to industry events.
• Wellness program: gym membership reimbursement, mental health counseling, and mindfulness apps.

How to Apply

If you are a results‑driven, bilingual professional who thrives on building lasting customer relationships and driving revenue growth, we want to hear from you. Join brighthush and help shape the future of HR technology while advancing your career in a supportive, innovative environment.

Ready to take the next step? and become a key player in our mission to transform HR data integration.