Remote Customer Care Coordinator – Full‑Time, 2+ Years Experience, Home Office, Customer Support Specialist – brighthush

About brighthush

brighthush is a forward‑thinking financial services company that empowers people to achieve their financial goals with confidence and clarity. With a strong presence in the United States and a reputation for innovation, brighthush is committed to delivering exceptional customer experiences across all touchpoints. Our remote‑first culture means you can join a vibrant, collaborative team from the comfort of your own home while still enjoying the same opportunities for growth, learning, and impact that you would find in a traditional office setting.

Why Join brighthush?

At brighthush, we believe that great customer service starts with great people. As a Remote Customer Care Coordinator, you’ll be the frontline champion who turns everyday interactions into lasting relationships. You’ll work with a diverse, global customer base, solve complex problems, and help shape the future of our support experience—all while enjoying the flexibility and autonomy that remote work offers.

Key Responsibilities

• Deliver Outstanding Customer Support: Respond to inbound inquiries via phone, chat, and email with professionalism, empathy, and accuracy.
• Resolve Escalations: Take ownership of high‑priority issues, coordinate with cross‑functional teams, and ensure timely resolution that exceeds customer expectations.
• Account Management: Assist customers with account setup, updates, and troubleshooting, ensuring all information is captured accurately in our CRM system.
• Process Documentation: Maintain detailed, up‑to‑date records of customer interactions, solutions, and follow‑up actions.
• Continuous Improvement: Identify recurring issues, propose process enhancements, and share best practices with the broader support community.
• Adhere to Quality Standards: Meet or exceed key performance indicators such as first‑contact resolution, average handling time, and customer satisfaction scores.

Essential Qualifications

• High school diploma or GED (college coursework is a plus).
• Minimum of 2 years of customer service or call center experience, preferably in a financial services or related industry.
• At least 1 year of hands‑on experience with Google Workspace or Microsoft Office Suite.
• Strong written and verbal communication skills in English.
• Proven ability to handle multiple tasks simultaneously while maintaining a high level of accuracy.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote environment.
• Secure home office setup with reliable cable or fiber internet (minimum 100 Mbps download / 10 Mbps upload).
• Residency in the continental United States (excluding California and Hawaii).

Preferred Qualifications

• Experience with CRM platforms such as Salesforce or Zendesk.
• Knowledge of financial products, banking processes, or credit services.
• Previous remote work experience with a distributed team.
• Multilingual capabilities (any additional language is a bonus).
• Certification in customer service or related fields.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for helping customers and a genuine desire to solve problems.
• Problem‑Solving: Ability to analyze issues, think critically, and devise effective solutions.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating web‑based tools, spreadsheets, and data entry.
• Time Management: Prioritize tasks, meet deadlines, and manage a high volume of interactions.
• Adaptability: Thrive in a fast‑changing environment and embrace new processes or technologies.
• Team Collaboration: Work effectively with colleagues across departments, even when physically remote.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the financial landscape we serve. We invest heavily in professional development through:

• Structured onboarding and mentorship programs that pair you with experienced team members.
• Access to an extensive library of e‑learning courses covering customer service excellence, product knowledge, and soft‑skill development.
• Regular performance reviews and personalized growth plans that identify new roles or responsibilities.
• Opportunities to transition into specialized areas such as technical support, product training, or process improvement.
• Leadership training for high‑performing team members who aspire to managerial roles.

Work Environment & Culture

brighthush is proud of its inclusive, remote‑first culture that values flexibility, transparency, and collaboration. Our team members enjoy:

• Fully remote work with a flexible schedule that supports work‑life balance.
• Regular virtual team‑building events, town halls, and cross‑functional workshops.
• A culture of open communication where ideas are welcomed and feedback is constructive.
• Commitment to diversity, equity, and inclusion—ensuring every voice is heard and respected.
• Access to wellness resources, including mental health support, fitness stipends, and mindfulness sessions.
• Community outreach initiatives that allow employees to give back through volunteer hours and charitable partnerships.

Compensation & Benefits

Salary: Competitive base pay of $43,680 per year, commensurate with experience and performance. Benefits: Comprehensive health, dental, and vision insurance plans; 401(k) with company match; paid time off (vacation, sick leave, and holidays); and a flexible spending account. Perks: Remote work stipend to cover home office equipment and internet; monthly wellness allowance; employee discount program; and access to a digital learning platform. Bonuses: Performance‑based incentives and quarterly recognition awards for outstanding customer service metrics.

How to Apply

Ready to make a difference from the comfort of your own home? Click the link below to submit your application and join the brighthush family. We look forward to learning how your skills and passion can help us elevate the customer experience to new heights.