Associate Customer Success Manager – brighthush – Driving Customer Success & Growth in the Technology Sector

About brighthush

brighthush is a leading technology solutions provider that empowers organizations worldwide to transform their businesses through innovative IT services and cutting‑edge solutions. With a global footprint and a relentless focus on customer success, brighthush partners with industry leaders to deliver scalable, secure, and future‑ready technology that drives measurable business outcomes. Our culture is built on collaboration, continuous learning, and a passion for solving complex challenges—making brighthush the ideal place for ambitious professionals who want to make a real impact.

Why Join brighthush?

At brighthush, we believe that the success of our customers is the ultimate measure of our own success. As an Associate Customer Success Manager, you will be at the forefront of this mission, ensuring that our clients achieve their goals, maximize the value of their investments, and become long‑term partners. You will work closely with cross‑functional teams—including sales, product, engineering, and support—to deliver a seamless, high‑quality experience that keeps customers engaged and loyal.

Key Responsibilities

• Customer Onboarding & Enablement: Lead the end‑to‑end onboarding process for new customers, ensuring a smooth transition from sales to post‑sales support. Develop and deliver tailored training sessions, documentation, and best‑practice guides that accelerate adoption.
• Success Reviews & Business Outcomes: Conduct regular business reviews with customers to assess usage, ROI, and satisfaction. Identify opportunities for upsell, cross‑sell, and renewal, and collaborate with the sales team to close deals.
• Data‑Driven Insights: Analyze consumption reports, usage metrics, and support tickets to uncover trends, pain points, and growth opportunities. Translate data into actionable recommendations that improve customer health scores.
• Relationship Management: Serve as the primary point of contact for key stakeholders, building trust and rapport. Proactively address concerns, manage expectations, and advocate for customer needs within brighthush.
• Process Improvement: Continuously refine customer success processes, tools, and playbooks. Share feedback with product and engineering teams to influence roadmap decisions.
• Event & Travel Support: Represent brighthush at industry events, conferences, and client meetings. Travel as needed to support account teams and strengthen client relationships.

Essential Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in a technical, business, or sales role, with a proven track record of managing client relationships.
• At least 1 year of experience in a customer success or support role within the technology sector, preferably with exposure to enterprise software solutions.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM platforms such as Microsoft Dynamics AX.
• Hands‑on experience with Cisco Commerce Workspace for Renewals (CCW‑R) and the Enterprise Asset Management Portal (EAMP) is highly desirable.
• Excellent communication skills in English, both written and verbal, with the ability to articulate complex technical concepts to non‑technical audiences.
• Self‑motivated, detail‑oriented, and able to thrive in a fast‑paced, remote work environment.

Preferred Qualifications

• Experience in a SaaS or cloud‑based subscription model, with a deep understanding of renewal and upsell processes.
• Familiarity with data analytics tools (e.g., Power BI, Tableau) and the ability to create dashboards that track customer health.
• Knowledge of networking and security technologies, especially those offered by Cisco, to better understand customer use cases.
• Previous exposure to the Dynamics AX ecosystem and experience with its integration capabilities.
• Professional certifications such as CCNA, CCNP, or a related Cisco credential.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Analytical Thinking: Ability to interpret data, identify patterns, and propose data‑driven solutions.
• Project Management: Skilled at coordinating multiple initiatives, setting priorities, and meeting deadlines.
• Collaboration: Comfortable working with cross‑functional teams and influencing stakeholders at all levels.
• Adaptability: Quick to learn new tools, processes, and industry trends in a rapidly evolving environment.
• Problem‑Solving: Proactive in identifying challenges and developing creative, practical solutions.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our employees. As an Associate Customer Success Manager, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned customer success leaders.
• Continuous learning resources, including internal knowledge bases, webinars, and industry conferences.
• Clear career pathways to senior Customer Success Manager, Director of Customer Success, or Product Management roles.
• Opportunities to lead cross‑functional projects, influencing product strategy and customer experience.
• Regular performance reviews and goal‑setting sessions that align your growth with brighthush’s strategic objectives.

Work Environment & Company Culture

brighthush embraces a modern, flexible work culture that values work‑life balance, diversity, and inclusion. Our remote‑first approach allows you to work from anywhere in Texas or across the United States, while still fostering a sense of community through:

• Weekly virtual town halls and team check‑ins.
• Monthly hackathons and innovation challenges.
• Annual company retreats and team‑building activities.
• Open‑door leadership communication and transparent decision‑making.

Compensation & Benefits

We offer a competitive salary range of USD 75,000 – 125,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Performance‑based bonuses and incentive plans.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Flexible work schedule and remote work options.
• Employee wellness programs, including mental health resources and fitness subsidies.

How to Apply

If you are a proactive, customer‑focused professional eager to help organizations unlock the full potential of their technology investments, we want to hear from you. Join brighthush and become part of a dynamic team that values innovation, collaboration, and continuous improvement.

Ready to take the next step in your career? and start shaping the future of technology with brighthush.