Senior Customer Success Lead – Building Information Modeling (BIM) – Empowering Construction Professionals

About brighthush

brighthush is a trailblazing leader in the construction technology arena, dedicated to transforming how architects, engineers, and builders collaborate on the digital front. With a heritage that dates back to the early days of the industry, brighthush has consistently pushed the boundaries of innovation, delivering cutting‑edge BIM solutions that streamline workflows, reduce errors, and accelerate project delivery. Our mission is simple yet powerful: to enable every construction professional to harness the full potential of digital design and construction, turning complex challenges into seamless, data‑driven successes.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, forward‑thinking team that thrives on creativity, collaboration, and a relentless pursuit of excellence. We champion a culture of continuous learning, where every team member is encouraged to grow, experiment, and bring fresh ideas to the table. Whether you’re a seasoned BIM veteran or a passionate newcomer, you’ll find a supportive environment that rewards initiative, values diverse perspectives, and celebrates collective achievements.

Role Overview

As a Senior Customer Success Lead – BIM, you will be the linchpin between our clients and the technology that powers their projects. You’ll guide customers through every stage of their BIM journey, from initial onboarding to advanced adoption, ensuring they extract maximum value from our platform. Your expertise will shape the customer experience, influence product evolution, and help cement brighthush’s reputation as the go‑to partner for construction professionals worldwide.

Key Responsibilities

• Customer Onboarding & Enablement: Design and execute comprehensive onboarding programs that introduce new users to our BIM platform, ensuring a smooth transition from legacy systems.
• Training & Knowledge Transfer: Deliver engaging, role‑specific training sessions—both live and on‑demand—tailored to architects, engineers, project managers, and field crews.
• Support Ticket Management: Oversee the support lifecycle, triage complex issues, and collaborate with engineering teams to resolve bugs and feature requests.
• Customer Advocacy: Act as the voice of the customer within brighthush, gathering feedback, identifying pain points, and driving product enhancements.
• Success Metrics & Reporting: Define, track, and report on key success indicators such as adoption rates, user satisfaction scores, and ROI metrics.
• Strategic Account Management: Build long‑term relationships with key accounts, identify upsell opportunities, and collaborate with sales to expand our footprint.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups, positioning our solutions as best‑in‑class.

Essential Qualifications

• Bachelor’s or Associate’s degree in Technology, Business, or a related field.
• Minimum of 5 years of hands‑on experience with Autodesk Revit or equivalent BIM software.
• At least 2 years of formal teaching or training experience in BIM or related disciplines.
• 3+ years of functional consulting, construction management, customer success, or pre‑sales experience.
• Deep understanding of construction industry workflows, project delivery models, and the challenges faced by on‑site teams.
• Exceptional communication skills—both written and verbal—across all stakeholder levels.
• Strong analytical mindset with the ability to translate data into actionable insights.

Preferred Qualifications

• Experience with cloud‑based BIM platforms and integration with other construction tech ecosystems.
• Knowledge of Building Information Modeling standards (IFC, COBie, etc.) and industry best practices.
• Proficiency in data visualization tools (e.g., Power BI, Tableau) to create impactful dashboards.
• Previous involvement in product roadmap discussions or beta program management.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.

Core Skills & Competencies

• BIM Expertise: Mastery of Revit, Navisworks, and related BIM tools.
• Customer‑Centric Mindset: Passion for delivering exceptional client experiences.
• Project Management: Ability to juggle multiple initiatives, set priorities, and meet deadlines.
• Problem‑Solving: Creative approach to troubleshooting and resolving complex technical challenges.
• Collaboration: Proven track record of working cross‑functionally with engineering, sales, and marketing teams.
• Data‑Driven Decision Making: Comfortable using metrics to guide strategy and measure impact.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Industry‑certified training in BIM, project management, and customer success methodologies.
• Opportunities to lead cross‑functional initiatives, influencing product direction and market strategy.
• Clear career pathways—from Customer Success Lead to Director of Customer Success, and beyond.
• Regular knowledge‑sharing sessions, hackathons, and innovation labs.

Work Environment & Culture

brighthush thrives on a culture of transparency, agility, and empowerment. Our remote‑first approach means you can work from anywhere in Arizona—or beyond—while staying connected through collaborative tools and regular virtual town halls. We celebrate diversity, encourage experimentation, and reward results. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a place where your voice matters and your growth is supported.

Compensation & Benefits

We offer a competitive salary range of USD 105,000 – 169,000 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Generous paid time off, including vacation, sick leave, and personal days.
• Tuition reimbursement for courses and certifications that enhance your skill set.
• Retirement plan with company matching to secure your financial future.
• Health, dental, and vision insurance plans.
• Flexible work hours and remote work options.
• Employee wellness programs, including mental health resources and fitness stipends.
• Annual team retreats and social events to foster camaraderie.

How to Apply

If you’re ready to lead the charge in customer success, elevate BIM adoption, and shape the future of construction technology, we want to hear from you. Join brighthush and help us empower professionals worldwide to build smarter, faster, and more sustainably.