Senior Customer Success Manager – Japanese & Korean Language Specialist – Accelerating Adoption, Retention, and Revenue Growth for a Premier SaaS Collaboration Platform at brighthush

About brighthush

brighthush is a global technology pioneer redefining how teams collaborate, innovate, and thrive in the digital age. With a portfolio of cutting‑edge SaaS solutions that span cloud storage, productivity, and AI‑enhanced collaboration, we empower businesses worldwide to unlock the full potential of their data, workflows, and people. Our mission is simple yet powerful: help organizations around the world achieve more by simplifying the way they create, share, and protect information.

As a rapidly expanding player in the enterprise software space, brighthush is committed to building a culture of innovation, inclusion, and continuous learning. We believe that the best ideas come from diverse perspectives, and we invest heavily in our people through mentorship, training programs, and a flexible work environment that supports both remote and on‑site collaboration. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a place at brighthush where your voice matters, your growth is accelerated, and your impact is felt across continents.

Why Join brighthush?

• Impact at Scale: Your work will directly influence the success of high‑profile clients across Japan and Korea, driving adoption, retention, and revenue growth for a leading SaaS platform.
• Career Growth: brighthush offers a clear career ladder for Customer Success professionals, with opportunities to move into senior strategy, product management, or global account leadership.
• Learning & Development: Access to internal and external training, certifications, and a generous budget for conferences, workshops, and courses.
• Inclusive Culture: A collaborative, supportive environment that celebrates diverse voices and encourages open dialogue.
• Competitive Compensation: A comprehensive package that includes base salary, performance bonuses, equity, health benefits, and a generous paid‑time‑off policy.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted partner for a portfolio of enterprise customers in Japan and Korea. Your day‑to‑day activities will revolve around building deep relationships, driving product adoption, and ensuring that each client realizes measurable value from their investment. You will serve as the bridge between our customers and the product, engineering, and sales teams, translating business needs into actionable insights that shape the future of our platform.

Success Metrics You’ll Own

• Customer Health Score above 85% across your portfolio.
• Renewal rate of 95%+ and expansion revenue of 20%+ YoY.
• Customer Satisfaction (CSAT) score of 90%+ on quarterly business reviews.
• Adoption rate of new features within 90 days of release.

Key Responsibilities

• Strategic Relationship Management: Serve as the primary point of contact for executive sponsors, business leaders, and technical administrators, establishing yourself as a trusted advisor who understands the unique challenges and opportunities of each market.
• Customer Strategy Ownership: Own the post‑sale journey for your assigned accounts, setting priorities, and proactively driving adoption, value realization, and growth. Develop customized success plans that align with each customer’s business objectives.
• Technical Fluency & Advocacy: Develop a deep understanding of brighthush’s platform, security, configuration, integrations, and governance. Translate complex technical concepts into actionable guidance for clients, ensuring they can fully leverage our solutions.
• Use‑Case Development & Education: Lead workshops, product demos, and success business reviews that connect platform capabilities to tangible business outcomes. Create compelling narratives that help customers visualize the ROI of their investment.
• Renewal & Expansion Leadership: Partner with Sales and cross‑functional teams to identify renewal risks, negotiate contracts, and uncover upsell opportunities. Own the renewal process from early planning to final agreement.
• Voice of the Customer: Capture feedback, analyze usage data, and advocate for client needs within product and engineering teams. Translate customer insights into product enhancements that drive adoption and satisfaction.
• Playbook & Process Improvement: Contribute to the creation of repeatable playbooks, best practices, and knowledge bases that elevate the overall Customer Success function. Continuously refine processes to increase efficiency and impact.
• Travel & Collaboration: Conduct on‑site visits in Japan and Korea as needed, and participate in global off‑sites, sales kick‑offs, and industry events. Represent brighthush at conferences and meetups to build brand awareness and gather market intelligence.

Essential Qualifications

• 4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, or Professional Services, with a proven track record of driving adoption and business value.
• Strong commercial acumen and the ability to own renewal processes, including early renewal planning and negotiation.
• Technical aptitude with a passion for learning new SaaS products, configurations, and workflows. Comfortable engaging with IT administrators and translating product capabilities into practical guidance.
• Exceptional relationship‑building skills across all levels of an organization, from technical staff to C‑suite executives.
• Analytical mindset: ability to use data, usage metrics, and customer insights to assess health, prioritize actions, and recommend solutions.
• Self‑starter who thrives in a fast‑moving environment, can navigate ambiguity, and takes ownership of customer outcomes.
• Bachelor’s degree or equivalent practical experience.
• Fluent in spoken and written Japanese (business level) and Korean (business level). Proficient in English for global collaboration.
• Willingness to travel within Japan and Korea, and internationally for company events.

Preferred Qualifications

• Experience leading renewal and retention initiatives, with documented success in mitigating risk and securing multi‑year contracts.
• Background managing complex, multi‑stakeholder relationships in Japan or Korea, navigating local business customs and decision‑making processes.
• Proven ability to develop and deliver executive business reviews that translate product usage into ROI and strategic value.
• Experience working with channel partners and managing partner‑led customer relationships.
• Familiarity with CRM, customer‑success platforms, health‑scoring, and renewal‑management tools.
• Exposure to multiple SaaS products and an interest in generative AI and emerging technologies.

Core Competencies & AI Fluency

At brighthush, we value the human touch amplified by technology. The following competencies are essential for success in this role:

• Awareness: Deep self‑understanding and empathy for others.
• Judgment: Ability to evaluate complex information and make sound decisions.
• Adaptability: Learn, adjust, and remain effective amid change.
• Connection: Communicate, collaborate, and build trust across teams and cultures.

Career Path & Growth Opportunities

brighthush is dedicated to nurturing talent. As a Senior Customer Success Manager, you will have a clear trajectory to:

• Senior Customer Success Manager – overseeing larger portfolios and mentoring junior team members.
• Customer Success Director – shaping strategy for regional or global accounts.
• Product Management or Solutions Consulting – leveraging deep product knowledge to influence roadmap and customer experience.
• Global Account Leadership – managing enterprise accounts across multiple regions and languages.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior Customer Success roles in Japan and Korea.
• Performance‑based bonuses tied to customer health, renewal, and expansion metrics.
• Equity or stock‑options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Flexible paid time off, parental leave, and wellness programs.
• Professional development stipend and access to industry conferences.
• Remote work flexibility with a stipend for home‑office setup.

Work Environment & Culture

At brighthush, we believe that a vibrant culture fuels innovation. You’ll find:

• A collaborative, cross‑functional environment where ideas are shared freely.
• Regular virtual town halls and informal “coffee chat” sessions to connect with peers across the globe.
• Commitment to work‑life balance, with flexible hours and a generous paid‑time‑off policy.
• Inclusive hiring practices and a focus on building a workforce that reflects the communities we serve.
• Access to cutting‑edge tools and platforms that empower you to deliver exceptional customer experiences.

Tools & Technologies

In this role you will routinely work with:

• CRM systems.
• Customer success platforms.
• Data analytics tools.
• Collaboration suites.
• Project management tools.

Ready to Make a Difference?

If you are a seasoned Customer Success professional with a passion for Japanese and Korean markets, a knack for turning data into action, and a desire to help enterprises thrive, we want to hear from you. Join brighthush and become part of a team that is reshaping the future of collaboration, one customer at a time.

Apply Today – Your next career milestone is just a click away. Let’s build the future together at brighthush.