Senior Customer Success Manager – Mid‑Market & Enterprise Champion for AI‑Powered Construction Technology at brighthush

About brighthush

At brighthush, we are on a mission to transform the construction industry with the power of artificial intelligence. Our Visual Intelligence Platform fuses computer vision, spatial analytics, and real‑time data streams to give construction teams an immersive, on‑site view of every activity. By turning raw sensor data into actionable insights, we help projects stay on schedule, under budget, and meet the highest safety standards. The result is a safer, faster, and more confident construction process that delivers measurable ROI for every stakeholder.

What truly sets brighthush apart is our people. We hire curious, driven teammates who love solving hard problems, taking ownership, and making a real‑world impact. Great people build great culture—and it shows. Forbes has named brighthush one of America’s Best Startup Employers for five consecutive years. Join us and experience a workplace where innovation meets purpose.

Role Overview

The Customer Success Manager (CSM) is the linchpin between our cutting‑edge technology and the mid‑market and enterprise customers who rely on it. You will be the primary post‑sales advocate, ensuring that each account realizes maximum value from the brighthush platform through effective onboarding, continuous enablement, proactive communication, and consistent adoption support. Your focus will be on tactical execution, training, and day‑to‑day partnership to encourage sustained usage and successful business outcomes.

Key Responsibilities

• Primary Post‑Sales Champion: Serve as the main point of contact for a portfolio of mid‑market and enterprise accounts, building trust and credibility.
• Relationship Builder: Cultivate strong working relationships with operational and project‑level stakeholders, becoming the go‑to expert on how brighthush can solve their unique challenges.
• Onboarding & Enablement: Deliver onboarding refreshers, usage reviews, and tailored training sessions to maximize time‑to‑value and drive sustained product engagement.
• Health Monitoring: Continuously monitor account health and usage trends, identifying risks and opportunities for proactive engagement.
• Discovery & Best‑Practice Consulting: Conduct discovery sessions to understand customer workflows, recommending best practices that align with their business goals.
• Risk & Expansion Management: Surface expansion and retention risks to the account team, ensuring timely mitigation and growth opportunities.
• Renewal Support: Provide usage insights, ACV checks, documentation, and contextual customer data to support the renewal process.
• Data & Reporting: Maintain accurate records of customer health, activity, and opportunities using Salesforce, Catalyst, and other CS platforms; track progress against KPIs for adoption, retention, and growth.
• On‑Site Presence: Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in‑person support when needed.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, Support, or another customer‑facing role in a B2B SaaS environment.
• Proven track record of facilitating onboarding, training, or engagement programs with customers.
• Bachelor’s degree preferred or equivalent experience.
• Strong verbal and written communication skills, with the ability to deliver product training effectively.
• Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms.
• Strong customer relationship‑building skills with a customer‑centric mindset.
• Ability to interpret product usage data to identify adoption risks or growth opportunities.
• Strong collaboration skills and willingness to work cross‑functionally.
• Problem‑solving mindset with the ability to troubleshoot customer issues independently.
• Ability to manage a book of business totaling $5M+ across 30–100+ accounts.
• Travel flexibility (average travel up to 25%).

Preferred Qualifications

• Construction or ConTech industry experience.
• Experience working with AI‑powered visual intelligence or spatial analytics platforms.
• Familiarity with the construction project lifecycle, from design to closeout.
• Experience in a high‑growth startup environment.

Skills & Competencies

• Customer‑First Mindset: A genuine passion for helping customers succeed and a relentless drive to exceed expectations.
• Analytical Thinking: Ability to dissect usage data, surface insights, and translate them into actionable recommendations.
• Communication Excellence: Clear, concise, and persuasive communication across all levels, from field crews to executive leadership.
• Project Management: Strong organizational skills, with the ability to juggle multiple accounts and initiatives simultaneously.
• Adaptability: Thrive in a fast‑moving environment, quickly learning new features and industry trends.
• Team Player: Collaborate effectively with Sales, Product, Marketing, and Engineering to create a unified customer experience.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the projects you help build. As a CSM, you will:

• Gain deep expertise in AI, computer vision, and spatial analytics—skills that are in high demand across multiple industries.
• Progress to senior CSM, Customer Success Lead, or even Product Management roles, leveraging your customer insights to shape future features.
• Participate in continuous learning programs, including industry conferences, technical workshops, and leadership development courses.
• Receive mentorship from seasoned leaders who have navigated the challenges of scaling a high‑growth tech company.

Work Environment & Culture

brighthush fosters a culture of curiosity, collaboration, and impact. Our values include:

• Innovation: We encourage experimentation and reward creative problem‑solving.
• Ownership: Every team member is empowered to take initiative and drive results.
• Transparency: Open communication across all levels ensures alignment and trust.
• Inclusivity: We celebrate diverse perspectives and create an environment where everyone can thrive.

Our remote‑first approach means you can work from anywhere while staying connected through regular virtual huddles, collaborative tools, and occasional in‑person meetups. When you travel to customer sites, you’ll experience the tangible impact of your work and build lasting relationships with field teams.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: $80,000 to $100,000, commensurate with experience and location.
• Variable Incentives: Performance‑based bonuses tied to adoption, retention, and growth metrics.
• Equity: Equity awards that align your success with the company’s long‑term growth.
• Retirement: 401(k) plan with company match.
• Health & Wellness: Comprehensive medical, dental, and vision coverage; mental health resources; and wellness stipends.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Budget for courses, certifications, and industry conferences.
• Travel Allowance: Reimbursement for travel expenses related to customer visits.

How to Apply

If you’re ready to join a company that is reshaping the construction industry with AI and you thrive in a fast‑paced, customer‑centric environment, we’d love to hear from you. Submit your application through the link below and let’s build the future together.

Apply to brighthush Today

Closing

At brighthush, you’ll be part of a mission‑driven team that’s changing how the world builds. Your work will directly influence the safety, efficiency, and success of construction projects worldwide. If you’re passionate about technology, customer success, and making a tangible impact, we encourage you to apply and become a key player in our journey.