Senior Customer Success Manager – Mid‑Market & Enterprise Portfolio Lead, Driving Retention, Growth, and Strategic Partnerships at brighthush

About brighthush

brighthush is at the forefront of the property intelligence revolution, turning high‑resolution aerial imagery, AI‑driven analytics, and geospatial tools into actionable insights for planners, builders, insurers, and government agencies worldwide. Our mission is simple yet powerful: transform property uncertainty into decisive, data‑driven action that shapes safer, smarter, and more sustainable communities.

With a culture that prizes speed, craftsmanship, and collaboration, brighthush empowers its people to solve complex problems and create real‑world impact. If you thrive on turning hard challenges into tangible results, you’ll feel right at home here.

Position Overview

As a Senior Customer Success Manager at brighthush, you will own a portfolio of mid‑market and enterprise accounts within our commercial vertical. Reporting to the Senior Director of Customer Success Commercial and Government, you will act as the trusted advisor for each client, ensuring their success, satisfaction, and long‑term loyalty while driving retention and revenue growth.

In this role, you will be the bridge between our customers and the product, sales, support, and marketing teams, translating customer needs into actionable strategies that maximize value and foster advocacy.

Key Responsibilities

• Portfolio Management – Oversee the entire customer lifecycle from onboarding to renewal, proactively identifying churn risks and growth opportunities across a large, diverse book of business.
• Renewal Ownership – Own and close renewals, consistently meeting or exceeding retention and net revenue targets through strong negotiation and relationship management.
• Proactive Customer Advocacy – Serve as a trusted advisor, guiding customers through product adoption, retention, and growth initiatives to optimize lifetime value.
• Churn Mitigation – Detect early warning signs, implement corrective actions, and maintain high retention rates across your portfolio.
• Use‑Case Development – Drive relevant use cases and promote active product usage, empowering customers to become enthusiastic advocates for brighthush.
• Data‑Driven Engagement – Maintain up‑to‑date account intelligence in Salesforce, leveraging customer data to inform personalized outreach and engagement strategies.
• Cross‑Functional Collaboration – Partner with Sales to identify, develop, and nurture upsell opportunities; work with Customer Experience to scale portfolio management using automation and marketing techniques.
• Issue Resolution & Growth Support – Collaborate across teams to resolve customer issues, support growth opportunities, and ensure seamless delivery of value.
• Voice of the Customer – Provide actionable feedback and insights to internal teams, driving continuous improvement of our offerings and customer experience.
• Creative Problem Solving – Analyze complex challenges, develop innovative solutions within established guidelines, and adapt processes to meet unique customer needs.

Essential Qualifications

• Minimum 5 years of experience in customer success, consulting, or technical pre‑sales within a SaaS or high‑tech environment.
• Bachelor’s degree (or equivalent professional experience).
• Proficiency in Salesforce and Microsoft Office suite.
• Proven ability to map customer business processes to product capabilities, translating technical features into tangible business outcomes.
• Track record of developing and executing customer‑centric strategies that maximize technology value.
• Experience managing multiple account engagements, handling escalations, and collaborating closely with Sales and Support teams.
• Exceptional interpersonal and communication skills, with the ability to engage executive stakeholders and build lasting relationships.
• Strong negotiation and decision‑making skills, backed by a data‑driven approach to prioritization.
• Demonstrated ability to identify and act on growth opportunities within existing accounts.
• Excellent program management skills, combining creative problem‑solving, business acumen, and analytical aptitude.
• Self‑starter who thrives in a fast‑paced, remote environment, taking initiative and working independently.
• Commitment to cultural awareness and appreciation for diversity in professional settings.

Preferred Qualifications

• Experience in the property intelligence, GIS, or geospatial analytics industry.
• Knowledge of aerial imagery, remote sensing, or AI‑driven analytics.
• Background in enterprise SaaS sales or account management.
• Familiarity with marketing automation platforms and customer experience frameworks.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset – Passion for delivering exceptional value and building long‑term relationships.
• Analytical Rigor – Strong data interpretation skills to drive decisions and measure success.
• Communication Excellence – Clear, concise, and persuasive communication across all levels.
• Collaboration & Influence – Proven ability to work cross‑functionally and influence outcomes.
• Adaptability – Comfortable navigating change and ambiguity in a fast‑moving environment.
• Technical Aptitude – Comfortable learning new tools, platforms, and product features quickly.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training on product updates, industry trends, and advanced customer success techniques.
• Opportunities to lead cross‑functional initiatives and shape product roadmaps.
• Clear career ladder for progression to Director or VP of Customer Success roles.
• Global exposure through remote work and occasional travel to key client sites.

Work Environment & Culture

brighthush thrives on a culture of speed, innovation, and inclusion. Our remote‑first model empowers you to work from anywhere in the continental United States while staying connected through collaborative tools and regular virtual town halls.

We celebrate diversity, encourage continuous learning, and foster a supportive environment where every voice is heard. Our team members enjoy:

• Flexible work hours and a generous paid time off policy.
• Four additional “YOU” days off each year—take a break, no questions asked.
• Company‑sponsored volunteering days to give back to the community.
• Generous parental leave policies for growing families.
• Work‑from‑overseas policy—explore approved cities while you work.
• Discounted private health insurance plans.
• Free brighthush subscription for personal use.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and equity opportunities. In addition to the benefits above, we provide:

• Health, dental, and vision coverage.
• 401(k) matching program.
• Professional development stipend.
• Wellness programs and mental health resources.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping how the world understands the built environment. You’ll work with cutting‑edge technology, collaborate with passionate experts, and see the tangible impact of your work on communities worldwide.

We value your individuality, encourage innovation, and reward results. If you’re ready to take ownership of customer success, drive growth, and help shape the future of property intelligence, we want to hear from you.

Ready to Apply?

Take the next step in your career and join brighthush as a Senior Customer Success Manager. Click the link below to submit your application and become part of a team that is making a difference.