Senior Customer Success Manager – National Healthcare Accounts – Driving ROI & Adoption for brighthush’s AI‑Enabled IoT Platform

About brighthush

brighthush is at the forefront of transforming healthcare operations through a unique blend of proprietary hardware, AI‑powered intelligence, and seamless integrations with the systems that health systems already rely on. In an industry where every second can impact patient outcomes, brighthush delivers a real‑time, end‑to‑end view of operations that empowers care teams to make smarter, data‑driven decisions and elevate the quality of care.

Backed by brighthush and trusted by leading health systems—including brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush—our platform has more than doubled revenue in a short span and is on a clear trajectory toward $100 million in annual recurring revenue. We’re rapidly scaling, and we’re looking for passionate, results‑oriented professionals to join our mission of redefining how healthcare organizations operate.

Role Overview

As a Senior Customer Success Manager – National Accounts at brighthush, you will own the post‑deployment success of our most strategic national healthcare customers. You will partner closely with clinical, operational, IT, and executive stakeholders to drive adoption, realize measurable ROI, secure renewals, and identify expansion opportunities across brighthush’s platform.

Key Responsibilities

• Strategic Customer Ownership: Manage a portfolio of high‑impact national healthcare customers, serving as a trusted, long‑term partner.
• Outcome‑Driven Success Plans: Design and execute success plans that align with customer goals around safety, asset visibility, operational efficiency, and ROI.
• Relationship Building: Cultivate deep relationships across clinical, operational, IT, and executive stakeholders, becoming the go‑to advocate for customer success.
• Post‑Go‑Live Guidance: Lead customers through adoption, optimization, and expansion phases, ensuring sustained value realization.
• Risk & Opportunity Management: Proactively identify risks, surface opportunities, resolve issues, and coordinate cross‑functional teams to maintain high customer satisfaction.
• Renewals & Expansion: Partner with Sales and Customer Success leadership to support renewals, expansion, and long‑term account growth.

Customer Success Practice & Scale

• Contribute to the evolution of brighthush’s national Customer Success practices, focusing on consistency, scalability, and ROI‑driven outcomes.
• Help establish and refine repeatable processes for adoption, retention, expansion, and value measurement.
• Translate complex customer data and outcomes into clear ROI narratives, best practices, and playbooks for the broader CS organization.
• Provide input on processes, tools, and workflows that improve team efficiency and customer impact.

Cross‑Functional Collaboration

• Work closely with Sales, Product, Technical Account Services, Hardware Operations, and Marketing to deliver cohesive post‑deployment customer experiences.
• Serve as the voice of the customer, sharing insights that inform product direction, roadmap decisions, and ROI‑focused improvements.
• Collaborate on initiatives that support measurable ROI, adoption, and long‑term customer value.

Required Qualifications

• 6+ years of Customer Success experience in the healthcare space, supporting national healthcare organizations.
• Self‑starter with the ability to hit the ground running, operate independently with a high level of autonomy, and take ownership of customer relationships and outcomes in a fast‑paced, growth‑stage environment.
• Comfortable operating in an environment of continuous change while remaining effective and impactful for customers.
• Experience in healthcare technology, including supporting technology and SaaS platforms, within complex healthcare environments.
• Strong understanding of healthcare workflows, customer lifecycle management, renewals, and expansion strategies.
• Experience driving adoption, optimization, and measurable ROI for SaaS or hardware‑enabled healthcare platforms.
• Demonstrated executive presence, with the ability to engage senior leaders, lead strategic conversations, and articulate value and ROI at the executive level.
• Strong problem‑solving skills with an ownership‑oriented mindset.
• Experience using Salesforce or similar enterprise CRM tools.

Preferred Qualifications

• Prior experience in a high‑growth, technology‑driven startup environment.
• Knowledge of AI and IoT technologies applied to healthcare operations.
• Track record of building and scaling Customer Success teams or programs.
• Experience with data‑driven performance metrics and dashboards.

Skills & Competencies

• Strategic thinking and execution.
• Exceptional communication and presentation skills.
• Customer‑centric mindset with a passion for delivering measurable impact.
• Analytical mindset with the ability to translate data into actionable insights.
• Project management and organizational excellence.
• Adaptability and resilience in a fast‑moving environment.
• Team collaboration and cross‑functional influence.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You will:

• Lead high‑visibility initiatives that shape the future of healthcare operations.
• Mentor junior team members and contribute to the development of the Customer Success organization.
• Gain exposure to product strategy, engineering, and executive leadership.
• Participate in industry conferences, speaking engagements, and thought‑leadership opportunities.
• Access continuous learning resources, including certifications, workshops, and internal knowledge hubs.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and impact. We value:

• Remote flexibility with a structured framework for collaboration and accountability.
• Regular travel (30–40%) to meet customers and attend industry events.
• A diverse, inclusive environment where every voice is heard.
• A mission‑driven focus on improving patient care through technology.
• Transparent communication and a flat hierarchy that encourages initiative.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity in a high‑growth company scaling toward $100 million+ ARR.
• Full health, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, paid parental leave, and flexible work arrangements.
• Access to cutting‑edge tools and resources to support your success.

How to Apply

If you’re excited to solve hard problems, drive measurable impact, and help healthcare organizations deliver better care, we’d love to hear from you. Join brighthush and be part of a team that is redefining the future of healthcare operations.