Customer Service Coordinator – High‑Impact, Remote‑Ready Role in a Purpose‑Driven Financial Services Organization

About brighthush

brighthush is a leading provider of financial security solutions, offering a portfolio of life insurance, long‑term care, disability income, annuity, and investment products. While our mission is rooted in delivering reliable financial protection, we are equally committed to making a positive impact on the communities we serve. Over the past decade, brighthush has donated more than $1.73 billion to charitable causes, supporting families, faith‑based initiatives, and global outreach programs. Our culture blends professional excellence with a deep sense of purpose, creating an environment where every team member can grow, learn, and make a difference.

Why Join brighthush?

• Purpose‑Driven Work: Every call you handle helps a member protect their loved ones and secure their future.
• Remote Flexibility: Work from anywhere while staying connected to a collaborative, high‑energy team.
• Career Growth: Structured learning paths, mentorship, and cross‑functional projects accelerate your professional development.
• Competitive Compensation & Benefits: We offer a comprehensive package that rewards performance and supports your well‑being.
• Inclusive Culture: Diversity, equity, and inclusion are core to our values, and we celebrate the unique perspectives each employee brings.

Key Responsibilities

As a Customer Service Coordinator at brighthush, you will be the frontline champion for our members and agents. Your role will involve:

• Greeting inbound calls and emails with a warm, professional tone, verifying identity through secure data points such as agent ID, social security number, date of birth, address, and phone number.
• Engaging callers to uncover the root of their inquiry, asking probing questions, and providing accurate, fact‑based responses.
• Utilizing brighthush’s administrative systems to retrieve policy information, answer questions about life insurance, annuity ownership rights, cash values, accounting, taxation, and settlement options.
• Managing complex inquiries that span multiple product lines, ensuring first‑call resolution (FCR) whenever possible and escalating only when necessary.
• Documenting each interaction meticulously in our CRM, capturing key details for future reference and quality assurance.
• Serving as a liaison between brighthush’s website and internal departments, routing email inquiries to the appropriate team.
• Staying current with product updates, policy changes, and industry developments by reviewing departmental communications and training materials.
• Participating in monthly quality assurance reviews, receiving constructive feedback on 10–15 calls, and continuously improving your performance.
• Collaborating with your coach or supervisor to refine call flow, manage hold times, and maintain schedule adherence.
• Contributing to a positive, team‑oriented culture by sharing best practices and celebrating successes.

Essential Qualifications

• High school diploma or equivalent required; college degree or ongoing studies preferred.
• Proven experience delivering outstanding customer service in a fast‑paced, high‑volume environment.
• Exceptional verbal and written communication skills, with a keen ability to listen actively and respond empathetically.
• Strong computer literacy and multitasking proficiency; comfortable navigating multiple systems simultaneously.
• Adaptability to change, with a willingness to learn new tools, processes, and product knowledge quickly.
• Open to feedback and committed to continuous improvement.
• Fluency in French Canadian or Spanish is a plus but not required.

Preferred Qualifications

• Experience in a call center or contact center role, preferably within the financial services or insurance industry.
• Knowledge of life insurance, annuity products, or related financial instruments.
• Previous exposure to CRM platforms and call‑routing systems.
• Demonstrated ability to meet or exceed productivity metrics, such as call volume, quality scores, and schedule adherence.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical skills to interpret policy details and provide accurate guidance.
• Time‑management and organizational skills to handle multiple tasks efficiently.
• Team collaboration and communication, fostering a supportive work environment.
• Resilience and composure under pressure, maintaining professionalism during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Coordinator, you will have access to:

• Structured onboarding and continuous training modules covering product knowledge, compliance, and customer‑service excellence.
• Mentorship programs pairing you with experienced leaders across the organization.
• Cross‑functional projects that expose you to underwriting, claims, and product development teams.
• Clear performance metrics that open pathways to supervisory roles, specialist positions, or broader business functions.
• Certification support and tuition reimbursement for relevant industry credentials.

Work Environment & Culture

brighthush fosters a culture of respect, collaboration, and innovation. Our remote‑first approach means you can work from the comfort of your home while staying connected through virtual huddles, team‑building activities, and real‑time collaboration tools. We celebrate diversity and encourage every employee to bring their authentic self to work, ensuring a vibrant and inclusive workplace.

Compensation & Benefits

While specific salary ranges vary by location and experience, we offer a competitive base pay that reflects your skills and contributions. In addition to base salary, you will receive:

• Performance‑based bonuses tied to call quality, productivity, and customer satisfaction.
• Health, dental, and vision insurance plans with employer contributions.
• Short‑term and long‑term disability coverage.
• 401(k) retirement plan with company matching and a fully funded cash‑balance plan.
• Paid time off: 13 paid holidays, vacation, sick leave, and flexible work schedules.
• Parental leave: up to 12 weeks of paid leave for childbirth, and one week of fully paid parental leave for all new parents, including adoptive and foster parents Apply for this job