Customer Service Representative – Residential & Commercial Support Specialist at brighthush
About brighthush
brighthush is a trailblazer in the environmental services sector, dedicated to delivering innovative waste management solutions that protect our planet while enhancing the quality of life for communities across North America. With a portfolio that spans recycling, special waste, hazardous waste, and field services, brighthush is committed to advancing circularity, decarbonization, and sustainability. Our mission is simple yet powerful: partner with customers to create a cleaner, greener future.
Why Join brighthush?
At brighthush, you’ll be part of a forward‑thinking organization that values safety, service, environmental responsibility, drive, and human‑centered leadership. Our culture is built on inclusivity, collaboration, and a relentless pursuit of excellence. Employees enjoy:
- High engagement scores that reflect a supportive and empowering workplace.
- Opportunities to make a tangible impact on the environment and local communities.
- Access to cutting‑edge technology and continuous learning programs.
- A diverse and inclusive environment where every voice matters.
Position Overview
As an Entry‑Level Customer Service Representative, you will be the first point of contact for residential and commercial customers seeking assistance with brighthush’s waste and recycling services. Working under the guidance of the Customer Service Supervisor, you will deliver prompt, courteous, and professional support, ensuring that every customer interaction reflects brighthush’s commitment to exceptional service.
Key Responsibilities
- Complete comprehensive training to master brighthush’s waste services industry, processes, policies, and customer engagement protocols.
- Respond to routine customer calls, emails, and faxes in a timely and accurate manner, addressing residential and commercial inquiries with respect and professionalism.
- Handle general commercial service changes, contract compliance matters, and billing questions, including service level adjustments, contractual obligations, cancellations, price increases, and equipment issues.
- Log all customer interactions into the CRM system, ensuring data integrity for billing and route scheduling.
- Maintain and update service and route data in the computer system to support accurate billing and efficient route planning.
- Review individual performance metrics and collaborate with your manager to develop action plans for continuous improvement.
- Participate in ongoing training and development initiatives to enhance product knowledge and customer service skills.
- Perform additional duties as assigned to support the overall success of the customer service team.
Essential Qualifications
- High School diploma or GED.
- Strong verbal and written communication skills.
- Proficiency with computer systems and the ability to quickly learn new software.
- Ability to remain calm and professional in high‑pressure situations.
- Strong problem‑solving skills and a customer‑first mindset.
- Team player who thrives in a collaborative environment.
Preferred Qualifications
- Experience in a customer service or call center role.
- Knowledge of waste management or environmental services.
- Experience with CRM or ticketing systems.
- Basic understanding of billing and invoicing processes.
Skills & Competencies
- Exceptional interpersonal skills and the ability to build rapport quickly.
- Strong organizational skills and attention to detail.
- Adaptability and willingness to learn new processes.
- Time‑management skills to handle multiple inquiries efficiently.
- Commitment to brighthush’s core values: safety, service, environmental responsibility, drive, and human‑centered leadership.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you will have the chance to:
- Advance to senior customer service roles or supervisory positions.
- Transition into specialized areas such as billing, route planning, or technical support.
- Participate in leadership development programs and mentorship initiatives.
- Attend industry conferences and workshops to stay ahead of emerging trends.
- Earn certifications related to customer service excellence and environmental stewardship.
Work Environment & Culture
brighthush fosters a culture of safety, respect, and continuous improvement. Our employees enjoy:
- Flexible scheduling options to support work‑life balance.
- A collaborative team environment that encourages idea sharing.
- Regular team‑building events and community outreach projects.
- Recognition programs that celebrate individual and team achievements.
Compensation & Benefits
Competitive base pay ranging from $18.85 to $25.90 per hour, depending on location and experience. In addition to base salary, brighthush offers a comprehensive benefits package that includes:
- Medical, dental, and vision coverage.
- Health care and dependent care flexible spending accounts.
- Short‑term and long‑term disability insurance.
- Life insurance and accidental death & dismemberment coverage.
- Employee Assistance Program (EAP) for personal and professional support.
- Employee discount programs across a range of products and services.
- 401(k) retirement plan with generous company match.
- Employee Stock Purchase Plan (ESPP) for long‑term ownership.
- Paid Time Off (PTO) and holiday schedule.
- Performance‑based bonus opportunities.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
About brighthush’s Vision & Impact
brighthush’s strategic focus is on sustainable growth through three pillars: recycling & waste, environmental solutions, and sustainability innovation. By integrating advanced recycling technologies, expanding our environmental solutions portfolio, and driving decarbonization initiatives, we are positioned to lead the industry toward a circular economy. Our recent achievements include:
- Recognition as a top sustainable company by leading industry publications.
- Inclusion in best‑in‑class indices for environmental performance.
- Consistent ranking as a great place to work.
- Active community engagement through charitable foundations and local grants.
Ready to Make a Difference?
If you are passionate about delivering outstanding customer service, eager to grow within a dynamic organization, and committed to environmental stewardship, we want to hear from you. Join brighthush and help us shape a cleaner, more sustainable future for communities across North America.