Senior Sage Intacct Customer Support Specialist – Enterprise ERP & Finance Solutions

About brighthush and the Future of Finance Technology

At brighthush, we are redefining how the world of finance, accounting, and technology intersect. With a presence in major financial hubs—New York, London, San Francisco, Los Angeles, Chicago, and Boston—brighthush delivers cutting‑edge advisory, tax, and assurance services to a global clientele. Our mission is simple: empower businesses to thrive in an increasingly digital economy by marrying deep industry expertise with innovative technology solutions.

As one of the fastest‑growing professional services firms in the nation, brighthush offers an environment where curiosity is rewarded, collaboration is the norm, and career advancement is built into every day. We are looking for a dedicated, tech‑savvy professional to join our Sage Intacct Customer Support team as a Senior Specialist. This role is fully remote, giving you the flexibility to work from anywhere while staying connected to a vibrant, supportive community of experts.

Why brighthush?

• Impactful Work: Your expertise will directly influence how our clients navigate complex ERP landscapes, ensuring they achieve operational excellence.
• Growth & Development: We invest in continuous learning—through mentorship, formal training, and hands‑on projects—so you can evolve from a specialist to a thought leader.
• Inclusive Culture: Diversity, equity, and inclusion are woven into our DNA. Every voice is heard, and every contribution matters.
• Competitive Compensation: We offer a market‑aligned salary range of $78,100 to $126,500, complemented by performance bonuses, equity options, and a comprehensive benefits package.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a culture that celebrates both professional success and personal well‑being.

Key Responsibilities

As a Senior Sage Intacct Customer Support Specialist, you will be the trusted point of contact for our clients’ most critical ERP challenges. Your day‑to‑day activities will include:

• Ticket Management: Review, prioritize, and resolve customer support tickets, ensuring timely communication and resolution.
• Root Cause Analysis: Diagnose complex issues, develop troubleshooting steps, and validate solutions in sandbox environments.
• Solution Design: Craft clear, actionable recommendations for clients, and collaborate with internal teams to implement fixes.
• Escalation & Collaboration: Escalate unresolved issues to Sage Intacct support or internal engineering, maintaining transparent communication with all stakeholders.
• Knowledge Sharing: Document best practices, create knowledge base articles, and mentor junior team members.
• Client Relationship Building: Foster strong, trust‑based relationships with clients, understanding their business goals and aligning solutions accordingly.
• Continuous Improvement: Identify process gaps, propose enhancements, and contribute to the evolution of our support framework.
• Team Collaboration: Work closely with implementation, technical services, and consulting teams to deliver seamless client experiences.

Essential Qualifications

• Bachelor’s degree in Business Administration, Accounting, Information Systems, or a related field.
• Minimum of 3 years’ experience in accounting or finance, with hands‑on exposure to ERP systems.
• Proven track record in technical support or customer success roles, preferably within financial software.
• Strong analytical, problem‑solving, and time‑management skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Eligibility to work in the U.S. without sponsorship.

Preferred Qualifications

• Experience with Sage Intacct or similar cloud ERP platforms.
• Knowledge of accounting principles, financial reporting, and compliance standards.
• Project management experience, including stakeholder coordination and deliverable tracking.
• Certifications such as Certified Public Accountant (CPA), Certified Management Accountant (CMA), or Sage Intacct Specialist.
• Experience in a remote or distributed team environment.

Skills & Competencies for Success

• Technical Acumen: Ability to navigate complex ERP configurations and troubleshoot technical issues.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.
• Collaboration: Comfortable working cross‑functionally with consultants, developers, and vendors.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change.
• Leadership: Demonstrates initiative, takes ownership, and mentors peers.
• Communication: Articulates technical concepts clearly to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limitless. We provide:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, webinars, and certification courses.
• Opportunities to transition into consulting, implementation, or product management roles.
• Regular performance reviews with clear pathways for promotion.
• Cross‑functional projects that broaden your skill set and industry knowledge.

Work Environment & Culture

Our culture is built on the principles of transparency, collaboration, and continuous improvement. You’ll find:

• Open communication channels—weekly town halls, Slack communities, and virtual coffee chats.
• A supportive network of peers who celebrate wins and learn from challenges.
• Inclusive events—virtual team building, wellness programs, and community service initiatives.
• Flexibility to work from any location, with the tools and support you need to stay productive.

Compensation, Perks, and Benefits

We offer a competitive salary range of $78,100 to $126,500, adjusted for experience, location, and performance. In addition:

• Annual performance bonuses and equity options.
• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Paid time off, sick leave, and parental leave.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including mental health resources and fitness subsidies.
• Flexible work hours and remote work options.

How to Apply

Ready to take the next step in your career? Join brighthush and help shape the future of finance technology. Click the link below to submit your application and become part of a team that values innovation, integrity, and impact.

Apply to this role

Closing Statement

At brighthush, we believe that the best solutions come from people who are passionate, curious, and collaborative. If you’re a seasoned Sage Intacct professional looking to make a real difference for clients worldwide, we want to hear from you. Bring your expertise, your enthusiasm, and your drive for excellence, and together we’ll build a brighter future for finance and technology.