Seasoned Billing Customer Service Representative – Health Care Claims & Customer Support – Remote, Full Time

About brighthush

brighthush is a leading provider of integrated health care solutions, dedicated to delivering exceptional service and innovative technology to patients, providers, and payers across the United States. With a mission to simplify the complex world of health care billing and claims, we empower our customers to make informed decisions and access the care they need—right the first time. Our culture is built on compassion, integrity, and continuous learning, and we are proud to support a diverse workforce that reflects the communities we serve.

Why Join brighthush?

As a Billing Customer Service Representative – Level II, you will be at the frontline of our customer experience, helping patients navigate billing questions, resolve disputes, and understand their health care plans. This role offers:

• Hands‑on experience with cutting‑edge billing systems and real‑time data analytics.
• Opportunities to develop deep expertise in health care finance, eligibility, and claims processing.
• A supportive, remote work environment that values work‑life balance and professional growth.
• Competitive pay, performance bonuses, and a comprehensive benefits package that promotes physical, financial, and developmental well‑being.

Key Responsibilities

In this role, you will:

• Handle a high volume of inbound calls from patients and their representatives, providing clear, compassionate, and accurate billing information.
• Translate complex medical terminology and billing jargon into easy‑to‑understand explanations.
• Investigate, troubleshoot, and resolve billing discrepancies, payment issues, and customer complaints, ensuring full resolution and customer satisfaction.
• Navigate the brighthush Billing System and related applications to retrieve, update, and verify patient information.
• Maintain meticulous logs of all patient contacts, documenting key details and follow‑up actions.
• Adhere strictly to HIPAA regulations and internal compliance policies at all times.
• Participate in ongoing training, quality improvement initiatives, and cross‑functional projects as needed.

Essential Qualifications

To thrive at brighthush, you should possess:

• Minimum of 1 year of experience in a high‑volume call center environment.
• At least 1 year of experience in a medical office or health care setting, handling billing inquiries and customer concerns.
• Solid understanding of health care claims billing, finance, and eligibility processes.
• Exceptional verbal communication skills, with the ability to simplify complex concepts and build rapport quickly.
• Proficiency in using Windows PC applications and a demonstrated ability to learn new, complex software systems rapidly.
• Strong conflict‑management skills, capable of de‑escalating stressful situations with empathy and professionalism.
• Commitment to full‑time attendance during the training period and the ability to work 8.5‑hour shifts between 8:30 AM and 8:00 PM ET.
• High school diploma or GED; additional education or certifications in health care billing or customer service are a plus.
• Legal eligibility to work in the United States and a minimum age of 18.

Preferred Qualifications

• Bi‑lingual proficiency in English and Spanish.
• Experience with billing software such as brighthush Billing System or similar platforms.
• Prior exposure to health care claims adjudication or eligibility verification.

Skills & Competencies

• Customer‑centric mindset with a passion for helping others.
• Strong analytical and problem‑solving abilities.
• Excellent time‑management and organizational skills.
• Adaptability to changing priorities and evolving processes.
• Team collaboration and a willingness to share knowledge.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Billing Customer Service Representative, you will:

• Advance to senior support roles, such as Billing Team Lead or Customer Experience Manager.
• Transition into specialized areas like Claims Processing, Eligibility Services, or Quality Assurance.
• Participate in our MyQuest for Education program, which offers tuition assistance for courses related to health care administration, finance, or customer service excellence.
• Attend quarterly workshops, webinars, and mentorship sessions led by industry experts.
• Earn certifications such as Certified Professional Biller (CPB) or Certified Medical Reimbursement Specialist (CMRS) through our partnership with professional associations.

Work Environment & Company Culture

Our remote work model empowers you to balance professional responsibilities with personal commitments. You will be part of a collaborative, inclusive team that values transparency, continuous improvement, and mutual respect. At brighthush, we celebrate diversity and encourage every employee to bring their authentic self to work.

Compensation & Benefits

We offer a competitive hourly rate starting at $17.20 per hour, with the potential for annual performance bonuses based on individual and team metrics. In addition to your base pay, you will receive:

• Full‑time medical, dental, and vision coverage starting on Day 1.
• Well‑being programs, including the Blueprint for Wellness® annual health assessment and the healthyMINDS mental health initiative.
• Paid vacation, sick leave, and flexible time off (including 6 holidays plus one “MyDay” off).
• Financial wellness resources such as FinFit coaching and a 401(k) plan with company match up to 5% after 12 months.
• Employee stock purchase plan and matching gift program.
• Flexible Spending Accounts (FSA) for medical and dependent care expenses.
• Access to a robust learning portal and tuition assistance through MyQuest for Education.
• Regular wellness challenges, team virtual events, and recognition programs.

How to Apply

Ready to make a difference in the lives of patients while advancing your career? Submit your application through our careers portal and join a team that values compassion, innovation, and excellence.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.