Senior Customer Success Manager – Poland – Solar Installation & SaaS Solutions

About brighthush

brighthush is a trailblazing global ecosystem dedicated to accelerating the transition to smarter, more sustainable energy and technology solutions. With a portfolio that spans renewable energy, AI‑powered software, energy finance, and digital infrastructure, brighthush is at the forefront of innovation, empowering businesses and communities worldwide to thrive in a low‑carbon future. Our mission is simple yet ambitious: to make clean, efficient, and accessible energy solutions a reality for every customer, partner, and stakeholder.

Why Join brighthush?

At brighthush, you’re not just filling a role—you’re becoming part of a movement that reshapes the energy landscape. We foster a culture of curiosity, collaboration, and continuous learning. Our teams work across continents, sharing expertise and celebrating successes together. Whether you’re a seasoned professional or an emerging talent, brighthush offers a platform for growth, impact, and meaningful contribution.

Key Responsibilities

• Onboard and Empower Installer Partners: Lead end‑to‑end onboarding for small and medium‑sized solar installation companies in Poland, ensuring they can launch projects efficiently within 30–45 days.
• Drive Product Adoption: Champion the integration of brighthush’s SaaS platform into installers’ daily planning, ordering, and documentation workflows, aiming for high active usage rates.
• Build Trust and Value: Serve as a trusted advisor, translating installer needs into actionable insights that enhance operational value and long‑term satisfaction.
• Collect and Analyze Feedback: Gather real‑world feedback, identify pain points, and collaborate with Product, Development, and Support teams to inform continuous improvement.
• Strategic Market Insight: Provide data‑driven recommendations on regional go‑to‑market strategies, customer segmentation, acquisition channels, and partnership opportunities.
• Facilitate Training & Demos: Conduct engaging product demonstrations, workshops, and training sessions to elevate installer proficiency and confidence.
• Monitor and Optimize Adoption: Track key metrics, proactively address adoption barriers, and identify upsell or cross‑sell opportunities.
• Collaborate Internally: Work closely with Sales, Marketing, Product, and Support to align regional customer needs with broader business objectives.

Key Deliverables & KPIs

• Onboarding Success: % of new installers completing onboarding and finishing their first real project within 30–45 days.
• Early Value Realization: Median time‑to‑first‑completed project after account creation.
• Daily Usage: % of active installers running multiple projects per month on the platform.
• Long‑Term Retention: 6‑month active installer retention rate (continued project activity).

Required Qualifications & Experience

• Degree, vocational qualification, or equivalent practical experience in a relevant field.
• Proven experience in customer success, account management, or business development within a B2B SaaS environment.
• Deep familiarity with the Polish solar market, including installer networks, customer needs, and industry dynamics.
• Strong technical aptitude: comfortable navigating web‑based SaaS tools and understanding solar PV planning data structures.
• Demonstrated ability to onboard and enable small‑to‑medium customers, embedding solutions into their operational workflows.
• Excellent communication skills in Polish and English, with the ability to engage effectively with local installers and global teams.
• Self‑starter mindset: takes ownership of customer outcomes and thrives in a fast‑moving, entrepreneurial environment.

Preferred / Nice‑to‑Have

• Experience onboarding customers to complex B2B SaaS solutions.
• Hands‑on experience with solar installer workflows and project management.
• Prior exposure to market development and partnership building in the renewable energy sector.

Skills & Competencies

• Technical Proficiency: Comfortable using SaaS platforms, interpreting solar PV data, and troubleshooting technical issues.
• Functional Expertise: Skilled at onboarding, training, and enabling customers to adopt new technology.
• Product‑Oriented Mindset: Ability to understand, explain, and advocate for technology solutions.
• Behavioral Competencies: Builds trust through honest communication, takes ownership of outcomes, and works pragmatically in a dynamic environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders across product, engineering, and sales.
• Regular training sessions on the latest industry trends, product updates, and customer success best practices.
• Opportunities to attend international conferences, workshops, and industry events.
• Clear career pathways: from Customer Success Manager to Regional Success Lead, and beyond into product or strategy roles.

Work Environment & Culture

brighthush thrives on a culture of collaboration, innovation, and impact. We value:

• Open communication and transparency across all levels.
• Agile decision‑making that empowers teams to act quickly.
• Work‑life balance, with flexible remote or hybrid options.
• A commitment to sustainability, both in our products and our workplace practices.

Compensation, Perks & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to individual and company goals.
• Equity options to share in brighthush’s growth.
• Comprehensive health, dental, and vision insurance.
• Paid time off, parental leave, and wellness programs.
• Continuous learning stipend and access to industry certifications.
• Team‑building events, both virtual and in‑person, across our global offices.

Travel Requirements

As a Customer Success Manager for Poland, you will travel within the country as needed for installer meetings, market development, and industry events. Travel is typically limited to 10–15% of your time, with all expenses covered by brighthush.

Ready to Make an Impact?

If you’re passionate about renewable energy, thrive in a fast‑paced SaaS environment, and want to help installers unlock the full potential of brighthush’s solutions, we want to hear from you. Join brighthush and be part of a global team that’s driving the future of clean, efficient, and accessible energy for all.

Apply Today and start your journey with brighthush—where innovation meets impact.