Senior Customer Success Team Lead – Southern Europe – Driving Revenue Growth Through AI‑Powered Search & Discovery Solutions

About brighthush

brighthush is a trailblazing technology company that redefines product search and discovery for the world’s leading eCommerce brands. By turning complex machine‑learning models into intuitive, revenue‑driving experiences, we help retailers turn every click into a conversion. Our platform powers billions of search requests each week, delivering measurable lift in conversion, average order value, and customer satisfaction. With a relentless focus on metrics, data‑driven experimentation, and a culture that empowers every team member to make an impact, brighthush is growing at a pace that is reshaping the industry.

Why brighthush?

At brighthush, we believe that the best products are built by people who care about the customer experience. Our team is a vibrant mix of data scientists, algorithm engineers, front‑end and back‑end developers, and customer success leaders—all united by a shared passion for solving hard problems and delivering tangible value. We celebrate curiosity, continuous improvement, and the joy that comes from seeing a client’s business thrive because of our work.

Position Overview

As the Senior Customer Success Team Lead – Southern Europe, you will spearhead a high‑performing Customer Success team that serves our most strategic accounts across France, Spain, and other Southern European markets. Your mission is to ensure that every customer not only goes live with brighthush’s AI‑powered search solution but also realizes sustained, measurable revenue growth. You will be the bridge between our technology experts and enterprise stakeholders, translating data into business outcomes and driving a culture of excellence within your team.

Key Responsibilities

• Lead, coach, and develop a geographically dispersed team of Customer Success Managers. Foster a high‑energy, collaborative environment that encourages ownership and continuous learning.
• Drive customer adoption and success. Own the end‑to‑end customer journey—from onboarding and integration to optimization and renewal—ensuring that each client achieves clear, quantifiable value.
• Build trusted relationships with enterprise stakeholders. Engage engineers, data scientists, product leaders, and senior executives (VPs, Directors, C‑level) to align on goals, share insights, and advocate for the customer’s voice.
• Translate technical concepts into business impact. Articulate how brighthush’s capabilities influence conversion rates, revenue, customer experience, and operational efficiency.
• Implement scalable processes and best practices. Design and iterate on workflows, playbooks, and knowledge bases that support rapid team growth and consistent delivery.
• Act as an escalation point for complex challenges. Lead hands‑on problem resolution when necessary, setting the tone for proactive, solution‑oriented service.
• Champion data‑driven decision making. Use performance metrics and customer feedback to refine strategies and drive continuous improvement.

Essential Qualifications

• French fluency is mandatory; additional languages (Spanish, Italian, Portuguese) are a strong advantage.
• Based in EMEA, preferably within Southern Europe.
• Minimum of 3 years of proven leadership experience with at least 3 direct reports.
• 5+ years of managing enterprise customer relationships in Customer Success, Account Management, or Solutions Consulting.
• Demonstrated ability to build and nurture relationships with technical teams, product leaders, and senior executives.
• Strong executive presence and confidence in leading strategic conversations, including Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
• Excellent influencing and stakeholder‑management skills, with a track record of creating momentum without direct authority.
• Strong problem‑solving skills, intellectual curiosity, and the capacity to learn quickly in a fast‑moving, technically sophisticated environment.

Preferred Qualifications

• Experience in eCommerce, digital commerce, search, product discovery, or a related field.
• Background in data‑driven product optimization or analytics.
• Experience managing remote or distributed teams.
• Knowledge of AI/ML concepts as they apply to search and recommendation engines.

Skills & Competencies

• Customer‑centric mindset. Passion for delivering delight and measurable value to clients.
• Strategic thinking. Ability to see the big picture and translate it into actionable plans.
• Communication excellence. Clear, concise, and persuasive communication across all levels.
• Analytical rigor. Comfortable working with data, dashboards, and performance metrics.
• Leadership & mentorship. Proven ability to inspire, coach, and develop high‑performing teams.
• Adaptability. Thrive in a fast‑paced, evolving environment.
• Collaboration. Work seamlessly with cross‑functional teams—engineering, product, marketing, and sales.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. You will have access to:

• A dedicated learning budget refreshed annually, covering courses, certifications, and conferences.
• Regular mentorship sessions with senior leaders and industry experts.
• Opportunities to lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Clear career pathways into senior leadership roles—Director of Customer Success, VP of Customer Experience, or Head of Global Customer Success.
• Exposure to cutting‑edge AI and ML technologies through collaboration with our data science and engineering teams.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, empathy, and ownership. We value:

• Transparency. Open communication channels and shared decision‑making.
• Inclusivity. A diverse workforce where every voice is heard.
• Work‑life balance, supported by a fully remote model and a generous home‑office stipend.
• A collaborative spirit that encourages experimentation and celebrates learning from failure.
• Regular virtual team events, hackathons, and knowledge‑sharing sessions.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity options that allow you to share in brighthush’s growth.
• Fully remote work model—choose where you live within EMEA.
• Home‑office stipend to set up a productive workspace.
• Apple laptops and necessary hardware for new hires.
• Annual training and development budget.
• Parental leave and flexible family‑friendly policies.
• Health, dental, and vision insurance (details provided during onboarding).
• Wellness programs, including mental health resources and virtual fitness classes.

Diversity, Equity, and Inclusion

brighthush is committed to building a workforce that reflects the communities we serve. We welcome applicants of all backgrounds, identities, and experiences. We strive to create an environment where everyone feels respected, supported, and empowered to contribute their best.

Data Privacy & Handling

By submitting your application, you acknowledge that brighthush will collect and process your personal data for the purpose of evaluating your candidacy. If you are not selected, your data will be retained for a limited period as outlined in our Recruitment Privacy Notice and then deleted or anonymized.

How to Apply

Ready to lead a high‑impact team and help our clients unlock new revenue streams? Apply now by submitting your resume and a cover letter that highlights your customer success leadership experience and passion for AI‑driven search solutions.