Senior Technical Customer Success Manager – Enterprise & AI‑Driven Talent Acquisition Solutions (UK)

About brighthush

brighthush is a trailblazing technology partner that empowers engineering teams worldwide to build, test, and scale software with confidence. Leveraging a cutting‑edge platform that blends data‑driven insights, AI‑enhanced workflows, and real‑time analytics, we help organizations assess technical talent, streamline hiring, and accelerate product delivery. Our mission is simple: to give every engineering leader the tools they need to make smarter, faster, and more inclusive hiring decisions.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑growth team that is redefining how technical talent is discovered and nurtured. We champion a culture of curiosity, collaboration, and continuous learning. Whether you’re a seasoned customer success professional or a technical enthusiast looking to make a tangible impact, brighthush offers a platform where your ideas shape product strategy, customer experience, and industry standards.

Role Overview

We are seeking an experienced Technical Customer Success Manager to own and nurture relationships with our most strategic enterprise customers across the United Kingdom. In this role, you will act as the bridge between our customers’ engineering and talent acquisition teams and brighthush’s product, engineering, and support functions. Your mission: to drive adoption, unlock value, and secure long‑term success for each account.

Key Responsibilities

• Account Ownership: Own a portfolio of high‑value enterprise customers, ensuring their success, adoption, and retention.
• Strategic Planning: Develop and execute account plans that align with each customer’s hiring objectives, technical roadmaps, and business outcomes.
• Relationship Building: Cultivate deep, trust‑based relationships with Engineering Managers, Directors, VPs, CTOs, and Talent leaders.
• Quarterly Business Reviews (QBRs): Lead executive‑level reviews, translating product usage data into actionable insights and recommendations.
• Proactive Issue Resolution: Identify adoption gaps, renewal risks, and expansion opportunities before they become problems.
• Technical Enablement: Educate engineering teams on best practices for technical assessment, interview workflows, and AI‑assisted development.
• Cross‑Functional Collaboration: Partner with Account Management, Solutions Engineering, Product, and Support to deliver seamless customer experiences.
• Product Feedback Loop: Capture and prioritize customer insights to inform product roadmap and feature enhancements.
• AI & Industry Thought Leadership: Stay ahead of AI trends in software engineering and hiring, guiding customers through evolving landscapes.

Essential Qualifications

• 3+ years of experience in Customer Success, Technical Account Management, or Customer Engineering within B2B SaaS.
• Deep familiarity with developer tools, engineering software, cloud, data, security platforms, or APIs used by engineering teams.
• Proven track record managing enterprise or strategic accounts with complex stakeholder groups and significant ARR.
• Strong understanding of core CS motions: adoption, account planning, customer health, QBRs, renewal risk, and expansion.
• Excellent communication skills, capable of translating complex technical concepts for both technical and non‑technical audiences.
• Self‑starter mindset with the ability to work independently in a lean, fast‑paced environment.
• Comfortable engaging with Engineering Managers, Directors, VPs, CTOs, and Talent teams.
• Experience using AI tools (LLMs, copilots) to analyze data, automate routine tasks, and enhance customer outcomes.

Preferred Qualifications

• Background in software engineering or a related technical discipline.
• Experience with AI‑driven hiring platforms or technical assessment tools.
• Knowledge of modern CI/CD pipelines, cloud infrastructure, and DevOps practices.
• Previous involvement in product roadmap discussions or feature prioritization.
• Fluency in multiple languages or experience working with global teams.

Skills & Competencies

• Technical Acumen: Comfortable discussing APIs, integrations, and developer workflows.
• Strategic Thinking: Ability to align customer goals with brighthush’s product vision.
• Data‑Driven Decision Making: Proficiency in interpreting usage metrics and translating them into business value.
• Influence & Negotiation: Skilled at navigating complex stakeholder ecosystems.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences.
• Adaptability: Thrives in a rapidly evolving tech landscape and embraces change.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders in Customer Success, Product, and Engineering.
• Regular training on emerging AI technologies, product updates, and industry best practices.
• Opportunities to contribute to product strategy, go‑to‑market plans, and customer advocacy programs.
• Clear career pathways to senior Customer Success roles, Customer Experience Leadership, or Product Management.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere in the UK while staying connected through:

• Weekly all‑hands meetings, cross‑functional huddles, and informal virtual coffee breaks.
• State‑of‑the‑art collaboration tools (Slack, Zoom, Notion, Jira).
• Flexible working hours that respect work‑life balance.
• A culture that celebrates transparency, experimentation, and continuous improvement.

Compensation & Benefits

While specific figures vary by experience and role, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success professionals in the UK.
• Performance‑based bonuses tied to customer health, adoption metrics, and expansion revenue.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development budget for conferences, courses, and certifications.
• Access to cutting‑edge AI tools and resources to enhance your daily work.

How to Apply

Ready to shape the future of technical hiring and make a measurable impact on engineering teams worldwide? Submit your application through the link below. We look forward to learning how your expertise and passion align with brighthush’s vision.

Apply to Join brighthush Today

Join brighthush – Where Technical Excellence Meets Customer Success

At brighthush, we believe that the best customer success stories are built on deep technical understanding, relentless curiosity, and a shared commitment to delivering value. If you’re ready to own strategic enterprise relationships, drive adoption, and help engineering leaders navigate the AI‑powered future of hiring, we want to hear from you.