Senior Customer Success Manager – Remote West Coast – Champion Adoption, Drive Renewals, and Expand Value at brighthush

About brighthush

brighthush is a trailblazing feature‑management platform that empowers software development teams to deliver new capabilities to their customers faster, safer, and with greater confidence. Since our founding in 2014, we have grown into a global community of 1,200+ passionate engineers, product leaders, and customer success professionals who share a single mission: to help companies innovate at speed while keeping their customers delighted.

Our customers range from early‑stage startups to Fortune 500 enterprises, all of whom rely on brighthush to experiment, roll out, and monitor features in real time. By providing a single, unified view of feature flags, experiments, and analytics, we enable teams to ship with confidence, reduce risk, and unlock new revenue streams.

As a fully remote, West Coast‑focused organization, we value flexibility, collaboration, and a culture of continuous learning. We believe that every team member has the potential to shape the future of software delivery, and we invest heavily in professional development, mentorship, and a supportive work environment.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact, cross‑functional team that directly influences the success of our customers and the growth of our platform. You’ll work with some of the most innovative minds in the industry, receive mentorship from senior leaders, and enjoy a culture that rewards curiosity, ownership, and results.

We offer a competitive total‑compensation package, a robust benefits program, and a flexible remote work model that lets you thrive both personally and professionally.

Key Responsibilities

• Customer Onboarding & Activation – Lead the end‑to‑end onboarding journey for new customers, from the sales handoff to full product activation. Build tailored success plans, coordinate cross‑functional resources, and ensure a smooth transition from implementation to adoption.
• Risk Identification & Mitigation – Proactively monitor account health, identify adoption bottlenecks or churn risks, and develop mitigation strategies. Collaborate with sales, product, and engineering to address issues before they impact customer satisfaction.
• Technical Guidance & Best Practices – Serve as the go‑to technical expert on the brighthush platform. Provide guidance on feature‑flag implementation, experimentation workflows, and data‑driven decision making.
• Prescriptive Upsell & Expansion – Track customer goals and outcomes, identify opportunities for additional product features or services, and craft compelling business cases that drive expansion revenue.
• Trusted Advisor & Champion Builder – Build deep, trusted relationships with key stakeholders, including developers, product managers, and executives. Act as an extension of their team, advocating for their needs while aligning with brighthush’s vision.
• Executive Sponsorship & Advocacy – Partner with internal champions to develop success metrics, share value stories, and secure executive sponsorship for long‑term partnership.
• Renewal & Expansion Ownership – Own the renewal process, forecast quarterly and annual revenue, and collaborate with sales and deal desk to close renewal agreements on time. Identify expansion opportunities and drive cross‑sell initiatives.

Essential Qualifications

• 5+ years of experience in customer‑facing roles such as account management, customer success, or technical onboarding.
• Proven track record of exceeding renewal and expansion targets in a SaaS environment.
• Strong discovery, qualification, and consultative selling skills.
• Excellent project management abilities, with a history of delivering on time and within scope.
• Experience managing cross‑functional teams and holding stakeholders accountable.
• Technical fluency with SaaS products, preferably in the DevOps or feature‑flag space.
• Comfortable navigating both proactive and reactive customer success motions.
• Demonstrated ability to advocate for customers while balancing company objectives.
• Strong communication skills, with the ability to translate technical concepts to non‑technical audiences.

Preferred Qualifications

• Experience with sales methodologies such as MEDDIC, SPIN, or Command of the Message.
• Background interacting with developers, product managers, or engineering leads.
• Prior exposure to the DevOps ecosystem, continuous delivery pipelines, or feature‑flag management.
• Knowledge of data analytics, experimentation frameworks, or A/B testing.
• Previous remote work experience in a distributed team environment.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer success initiatives with business objectives.
• Customer‑Centric Mindset – Deep empathy for customer challenges and a passion for delivering measurable value.
• Analytical Acumen – Proficiency in using data to diagnose issues, forecast trends, and measure success.
• Influence & Negotiation – Skilled at building consensus across technical and business stakeholders.
• Adaptability – Comfortable navigating ambiguity, shifting priorities, and fast‑paced environments.
• Collaboration – Strong teamwork skills, with a history of working effectively with sales, product, engineering, and support.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Senior Customer Success Manager, you’ll have the opportunity to:

• Progress to a Director of Customer Success or Head of Customer Experience role.
• Lead cross‑functional initiatives such as product launches, customer advocacy programs, or global expansion projects.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Contribute to product strategy by feeding customer insights into our roadmap.
• Earn certifications in customer success, SaaS metrics, or DevOps practices.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and continuous improvement. Our remote culture is anchored by:

• Weekly all‑hands meetings that keep everyone aligned and informed.
• Monthly hackathons and innovation days that encourage experimentation.
• Open‑door leadership and regular one‑on‑ones with senior executives.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Flexible work hours that respect personal commitments and time zones.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and equity (RSUs) that align your success with the company’s growth. Our benefits package includes:

• Health, vision, and dental insurance with generous coverage.
• Mental health resources, including counseling and wellness programs.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Flexible remote work policy with optional co‑working spaces in major cities.
• Annual company retreats and team‑building events.

Ready to Make an Impact?

If you’re a seasoned customer success professional who thrives on building lasting relationships, driving adoption, and unlocking growth, brighthush invites you to join our mission to transform how software is delivered worldwide. Bring your expertise, curiosity, and passion for customer success to a team that values ownership, collaboration, and innovation.

Apply today and help us shape the future of feature‑flag technology for the next generation of software teams.