Seasoned Remote Customer Support Specialist – Flexible Part‑Time Sales & Service Role with Unlimited Commission in the Premier Sports & Lifestyle Awards Industry

About brighthush

brighthush stands at the forefront of the sports, leisure and lifestyle awards market, delivering more than 15,000 distinctive trophy, medal and commemorative designs across the United Kingdom. With a heritage that spans over four decades, we have built a reputation for quality, speed and customer‑centric service. Our fully online storefront is complemented by a network of local champions who understand the unique needs of clubs, leagues, schools and corporate teams. At brighthush, we don’t just sell awards – we celebrate achievement, foster community and inspire excellence.

Why brighthush is the Right Choice for Your Career

At brighthush, we believe that people are the engine of success. Our culture is built on empowerment, innovation and continuous learning. Whether you’re a seasoned sales professional or just starting out, you’ll find an environment that rewards initiative, celebrates results and nurtures growth. Our remote‑first approach means you can work from anywhere in the UK, while still enjoying the camaraderie of a close‑knit team that shares a passion for sport, community and outstanding service.

Role Overview

We are seeking a highly motivated Customer Support Specialist to join our dynamic sales and support team. This part‑time, remote position offers the freedom to work during your spare hours, while earning an uncapped commission on every sale you help generate. As a key member of the brighthush family, you will be the frontline ambassador for our brand, engaging with prospects, nurturing leads, and ensuring a seamless customer journey from initial inquiry to final delivery.

Key Responsibilities

• Lead Generation & Prospecting: Identify and qualify potential customers across the UK using online tools, social media, industry events and targeted outreach campaigns.
• Territory Management: Own a specific geographic region, building lasting relationships with local clubs, schools, corporate partners and community organisations.
• Customer Journey Support: Guide prospects through the buying process, answering queries, providing product recommendations, and ensuring a smooth checkout experience.
• Market Intelligence: Act as the eyes and ears of brighthush in your area, reporting trends, competitor activity, and customer feedback to the central team.
• Value‑Based Selling: Communicate the unique benefits of our award solutions, emphasizing quality, speed of delivery, customization options and the emotional impact of recognition.
• Target Achievement: Meet or exceed monthly and quarterly sales targets, contributing to the overall growth of the business.
• Collaboration: Work closely with the marketing, logistics, product and finance teams to ensure a cohesive customer experience.
• Data Management: Maintain accurate records in our CRM, track interactions, and update customer status to support forecasting and reporting.
• Continuous Improvement: Participate in regular training sessions, share best practices, and suggest process enhancements to improve efficiency and customer satisfaction.

Essential Qualifications

• High school diploma or equivalent; a degree in Business, Marketing, Communications or a related field is a plus.
• Strong verbal and written communication skills in English, with the ability to adapt tone for different audiences.
• Comfortable using the internet, email, spreadsheets and basic data entry tools.
• Self‑motivated, disciplined and able to manage time effectively in a remote setting.
• Positive, customer‑centric attitude with a genuine interest in sports, leisure or community activities.
• Reliable home office setup: a computer, broadband connection, and a quiet workspace.

Preferred Qualifications

• Previous experience in sales, customer support, or a related role.
• Familiarity with CRM platforms (e.g., HubSpot, Salesforce) or willingness to learn quickly.
• Experience in the sports or awards industry.
• Knowledge of local UK sports clubs, schools, or corporate teams.
• Experience with e‑commerce platforms or online storefronts.

Skills & Competencies

• Communication: Clear, concise, and persuasive communication across multiple channels.
• Problem‑Solving: Ability to address customer concerns quickly and effectively.
• Adaptability: Comfortable working in a fast‑moving, technology‑driven environment.
• Team Collaboration: Willingness to share insights and support colleagues.
• Tech Savvy: Proficiency with email, spreadsheets, cloud‑based tools and CRM systems.
• Time Management: Ability to prioritize tasks, meet deadlines and maintain high productivity.
• Sales Acumen: Understanding of sales funnels, objection handling and closing techniques.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. From comprehensive onboarding to ongoing training modules, you’ll gain expertise in product knowledge, sales techniques, and customer relationship management. As you demonstrate success, you’ll have the chance to advance into senior sales roles, territory management, or even leadership positions within the organization. We also offer cross‑departmental projects, mentorship programs, and access to industry conferences to broaden your skill set and network.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the UK, as long as you have a reliable internet connection. We provide a cloud‑based platform that allows you to log in, manage leads, and track performance at your convenience. Despite the physical distance, we maintain a strong sense of community through weekly virtual huddles, monthly town‑hall meetings, and an internal social channel where team members share wins, challenges, and industry news. We celebrate diversity, encourage creativity, and reward results with a culture that values work‑life balance and personal growth.

Compensation & Perks

This role is commission‑only, offering a highly attractive earning potential. Your base salary ranges from £5,000 to £20,000 per year, with no cap on commissions earned from retained business. In addition to the financial upside, you’ll enjoy:

• Uncapped commission structure – the more you sell, the more you earn.
• Full training and ongoing support from experienced mentors.
• Flexible working hours – work when you’re most productive.
• Access to a state‑of‑the‑art CRM and sales tools.
• Performance‑based bonus schemes after six months of successful sales.
• Opportunity to work with a brand that values quality, speed, and customer satisfaction.
• Regular virtual team events, recognition programs and a supportive peer network.
• Health and wellbeing resources, including mental health support and wellness initiatives.

How to Apply

If you’re ready to join a forward‑thinking, customer‑focused team and unlock your earning potential, we’d love to hear from you. Click the link below to submit your application, or send your resume and a brief cover letter to [email protected]. We look forward to exploring how your skills and passion can contribute to our continued success.

Closing Statement

At brighthush, we’re more than just a supplier of trophies and awards – we’re a community that celebrates achievement, fosters teamwork and inspires excellence. As a Customer Support Specialist, you’ll play a pivotal role in connecting with clubs, schools, and corporate teams across the UK, ensuring they receive the best products and service. If you’re driven, tech‑savvy, and eager to grow in a flexible, rewarding environment, this is the perfect opportunity for you. Apply today and help us bring the spirit of victory to every corner of the country.