Senior Customer Support Executive – Remote (India) – Championing Seamless Fee Management for Educational Institutions at brighthush

About brighthush

brighthush is a pioneering fintech platform that is transforming the way schools, colleges, and other educational organizations manage their fee collection processes. By marrying cutting‑edge technology with a customer‑centric philosophy, we empower our clients to eliminate administrative bottlenecks, reduce errors, and deliver a friction‑free payment experience to students, parents, and staff. Our mission is simple yet powerful: make fee management effortless, transparent, and empowering for every stakeholder.

Since our launch, we have partnered with over 500 institutions across India, serving millions of students and parents. Our growth trajectory is fueled by a relentless focus on innovation, data‑driven insights, and a culture that celebrates curiosity, collaboration, and continuous learning. As we expand our footprint, we are looking for passionate, empathetic, and tech‑savvy individuals to join our customer support team and help us build lasting relationships with our growing customer base.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in India – we value results over location.
• Impactful Role: Your voice directly shapes the experience of thousands of students and educators.
• Career Growth: Clear performance‑based progression paths from Customer Support to Product Management, Sales, and beyond.
• Learning Culture: Hands‑on training on our fee‑collection platform, access to industry webinars, and mentorship from senior leaders.
• Competitive Compensation: Market‑aligned base salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Customer Support Executive at brighthush, you will be the first line of communication for our clients. Your role will involve:

• Customer Interaction: Serve as the primary point of contact for all customer queries, providing timely and accurate product guidance.
• Relationship Building: Cultivate strong, trust‑based relationships with educational institutions, ensuring they feel heard and supported.
• Issue Resolution: Diagnose and resolve customer issues by coordinating with cross‑functional teams such as Product, Engineering, and Finance.
• Feedback Loop: Gather, analyze, and share customer feedback to help shape product enhancements and service improvements.
• CRM Management: Maintain meticulous records of all customer interactions, tickets, and follow‑ups using our CRM platform.
• Proactive Support: Anticipate potential challenges and provide pre‑emptive solutions to drive customer success and satisfaction.

Essential Qualifications

• Communication Skills: Fluency in English and at least one regional language (Tamil, Telugu, Kannada, or Hindi) is essential for clear, empathetic communication.
• Entry‑Level Friendly: Fresh graduates or individuals new to customer support are encouraged to apply – we provide comprehensive onboarding.
• Empathy & Listening: Ability to understand customer pain points and respond with genuine care.
• Problem‑Solving Mindset: Strong analytical skills to troubleshoot issues and propose effective solutions.
• Tech Proficiency: Comfortable navigating web applications, spreadsheets, and basic office tools (MS Office, Google Workspace).
• Educational Background: Bachelor’s degree in any discipline – we value curiosity and adaptability over specific majors.
• Customer Focus: Demonstrated patience, resilience, and a commitment to delivering exceptional service.
• Multitasking & Time Management: Ability to juggle multiple tickets and priorities in a fast‑paced environment.
• Training & Growth: Willingness to undergo hands‑on training on our fee‑collection platform and continuously improve your skill set.

Preferred Qualifications (Nice to Have)

• Experience in a customer support or help‑desk role, preferably in fintech or SaaS.
• Basic knowledge of payment gateways, online banking, or ERP systems.
• Previous exposure to educational technology or services.
• Proficiency in additional languages such as Malayalam, Bengali, or Marathi.

Core Skills & Competencies

• Communication: Clear, concise, and persuasive written and verbal communication.
• Technical Aptitude: Quick learner of new software, tools, and platforms.
• Analytical Thinking: Ability to dissect problems, identify root causes, and recommend actionable solutions.
• Collaboration: Works seamlessly with cross‑functional teams and shares knowledge openly.
• Customer‑Centric Mindset: Always puts the customer’s needs first and strives to exceed expectations.
• Adaptability: Thrives in a dynamic, evolving environment with changing priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Executive, you will:

• Progress to senior support roles or transition into Product Management, Sales, or Customer Success Management based on performance.
• Participate in monthly knowledge‑sharing sessions, hackathons, and industry conferences.
• Access online learning platforms (Udemy, Coursera, LinkedIn Learning) to upskill in areas such as data analytics, UX design, or project management.
• Mentorship from senior leaders who provide guidance on career planning and skill development.

Work Environment & Culture

brighthush fosters a culture that is:

• Inclusive & Collaborative: Diverse teams that value every voice and encourage open dialogue.
• Transparent: Regular town‑hall meetings, open‑door policies, and clear communication of company goals.
• Innovative: A sandbox environment where experimentation is encouraged and failures are learning opportunities.
• Employee‑First: Flexible work hours, mental health support, and a focus on work‑life balance.

Compensation & Benefits

While specific figures vary based on experience, we offer:

• Competitive base salary aligned with market standards for entry‑level roles.
• Performance‑based bonuses and incentive schemes.
• Health & wellness benefits, including medical insurance coverage.
• Paid time off, including holidays, sick leave, and personal days.
• Employee referral program with attractive rewards.
• Access to a digital learning library and annual professional development stipend.

How to Apply

Ready to make a tangible impact on the education sector? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to hear from passionate individuals who are eager to grow, learn, and help transform fee management for schools and colleges across India.

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Originally posted on brighthush