Senior Customer Success Manager – Strategic Growth & Retention Leader for Government & Insurance Sectors at brighthush

About brighthush

brighthush is a trailblazing fintech powerhouse that redefines the payments ecosystem for government agencies and insurance providers worldwide. With a relentless focus on innovation, security, and customer success, we empower our partners to streamline transactions, reduce fraud, and unlock new revenue streams. Our culture is built on collaboration, accountability, and a shared commitment to delivering measurable value to every client.

Why brighthush?

At brighthush, we don’t just provide technology – we partner with our clients to transform the way they do business. Our solutions are trusted by some of the most complex and regulated organizations in the world, and our Customer Success team is the engine that drives adoption, retention, and expansion. If you thrive in a fast‑moving, high‑impact environment and want to own outcomes that matter, brighthush is the place to grow your career.

Key Responsibilities

• Strategic Book of Business Management – Own a portfolio of high‑value biller clients in the government and insurance sectors. Drive retention, forecast predictability, and revenue growth.
• Executive Relationship Building – Cultivate deep, multi‑level relationships with executive sponsors. Understand each client’s strategic agenda and influence it with data‑driven insights.
• Growth & Expansion Leadership – Lead conversation‑led business reviews that surface client pain points and uncover upsell opportunities. Partner closely with Sales to close expansion deals.
• Renewal & Commercial Negotiation – Manage complex, high‑value renewal cycles with clear close plans. Protect pricing, negotiate terms, and ensure commercial success for all stakeholders.
• Internal Advocacy & Cross‑Functional Alignment – Champion client needs across Product, Ops, Support, Legal, and Finance. Drive fact‑based solutions and coordinate delivery on commitments.
• Continuous Improvement & Thought Leadership – Contribute to the CSM forum, share best practices, and feed account insights into segment strategy and product roadmap.

Essential Qualifications

• 7+ years of senior customer success or account management experience, with a strong focus on payments.
• BS/BA degree or 8+ years of equivalent professional experience.
• Deep expertise in payment systems, fraud prevention, and regulatory compliance.
• Proven track record of turning clients into advocates and references.
• Comfort engaging with C‑suite and board‑level stakeholders, both externally and internally.
• Experience negotiating complex, high‑value contracts and renewal agreements.
• Ability to thrive in ambiguity – self‑directed, problem‑solving, and deadline‑oriented.
• Strong discipline with CRM and customer success tools such as Salesforce and Gainsight.

Preferred Qualifications

• Prior experience in the government or insurance sectors.
• Knowledge of regulatory frameworks such as FedRAMP, PCI‑DSS, or HIPAA.
• Experience leading cross‑functional initiatives and driving change across large organizations.
• Advanced data analysis skills – ability to translate metrics into actionable insights.
• Fluency in additional languages (e.g., Spanish, French) is a plus.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align client goals with brighthush’s vision.
• Relationship Management – Build trust, influence, and long‑term partnerships.
• Negotiation & Persuasion – Close high‑value deals while protecting the company’s interests.
• Analytical Acumen – Use data to forecast risk, measure value, and drive decisions.
• Collaboration & Influence – Work seamlessly across product, engineering, support, and legal teams.
• Adaptability – Navigate change, ambiguity, and evolving client needs with confidence.
• Communication – Articulate complex concepts to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role within 3–5 years.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in executive‑level strategy sessions and industry conferences.
• Access continuous learning through internal workshops, external certifications, and mentorship programs.
• Benefit from a culture that rewards innovation, ownership, and impact.

Work Environment & Culture

brighthush thrives on a culture of accountability, results, and customer focus. Our core capabilities—Accountability, Results‑Driven, Customer‑Centric, Innovation, Collaboration, and Courage—are woven into every interaction. We celebrate diversity, encourage bold ideas, and empower teams to make decisions that benefit our clients and our business.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to client retention, expansion, and overall business health.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Flexible work arrangements—remote or hybrid—with a 25% travel requirement (subject to client needs).
• Generous paid time off, parental leave, and wellness programs.
• Professional development budget and tuition reimbursement.

How to Apply

Ready to transform the payments ecosystem and lead the next wave of customer success at brighthush? Submit your application through our careers portal or send your résumé directly to [email protected]. We look forward to exploring how your expertise can help us deliver unparalleled value to our clients.

Important Notice About Recruitment Scams

brighthush is committed to protecting our candidates. If you receive any unsolicited requests for personal information, payments, or interviews outside of our official channels, please verify the authenticity of the communication by contacting us directly at [email protected] or visiting . Our recruitment team will never ask for money or sensitive data.

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.