Senior Customer Success Manager – Treasury & Public Sector Solutions – Drive Growth, Retention, and Innovation at brighthush

About brighthush

brighthush is a trailblazing software company that redefines how public sector organizations across North America manage their treasury functions. With a portfolio of more than 400 satisfied government agencies and public institutions, we empower our customers to master investment, debt, and cash management in highly regulated environments. Our culture blends the agility of a startup with the financial stability of a well‑established parent organization, giving our people limitless possibilities to grow, innovate, and lead.

Why brighthush?

At brighthush, we are unapologetically unique. We pivot quickly to meet the evolving needs of the markets we serve, and we set ambitious goals that challenge us to deliver more value every day. We invest in future leaders who can turn ideas into action, and we reward high performance, creativity, and a growth mindset. If you thrive in a lean, entrepreneurial environment and want to make a real impact on public sector financial operations, brighthush is the place for you.

Role Overview

As a Customer Success Manager at brighthush, you will be the primary advocate for our public sector customers across North America. You will own the end‑to‑end customer journey, ensuring that each agency receives the guidance, support, and proactive engagement they need to maximize the value of our treasury management platform. Your work will directly influence customer satisfaction, renewal rates, and expansion opportunities, while collaborating closely with Sales, Support, Implementation, and Product teams.

Key Responsibilities

• Build and nurture trusted relationships. Serve as the main point of contact for a portfolio of public sector customers, conducting regular check‑ins, usage reviews, and value assessments to ensure they feel supported and heard.
• Drive retention and renewal success. Monitor customer health metrics, usage patterns, and renewal timelines to proactively address concerns, facilitate smooth renewal processes, and secure long‑term contracts.
• Coordinate cross‑functional support. Act as the liaison between Implementation, Support, Sales, and leadership, routing inquiries, tracking tickets, and ensuring timely resolution of all customer needs.
• Champion product adoption and migration. Educate customers on the benefits of newer, cloud‑based modules, guide migration projects, and identify upsell opportunities that align with their strategic goals.
• Maintain accurate account visibility. Keep detailed records of all interactions, risks, opportunities, and next steps in the CRM, providing a clear, actionable view of account health for internal stakeholders.
• Translate customer insight into action. Collect feedback, identify trends, and collaborate with Product, Pricing, and Marketing teams to shape future roadmap, pricing strategies, and customer success initiatives.

Essential Qualifications

• 3+ years of experience in customer success, account management, or a related role within the public sector, financial services, or SaaS software industry.
• Proven track record of building long‑term relationships, managing a portfolio of accounts, and driving renewal and expansion metrics.
• Strong communication and coordination skills, with the ability to articulate complex concepts to finance, treasury, and operational stakeholders.
• Commercial awareness: ability to identify upsell and cross‑sell opportunities without turning every interaction into a sales pitch.
• Experience with treasury, investment, debt, or cash management software is highly desirable.
• Familiarity with SaaS subscription models, CRM tools, ticketing systems, and AI‑enabled workflow tools is a plus.

Preferred Qualifications

• Background in public sector organizations, treasury, or financial services.
• Experience managing migrations to cloud‑based solutions.
• Knowledge of government procurement processes and compliance requirements.
• Previous involvement in product roadmap or pricing strategy discussions.
• Strong analytical skills with the ability to interpret usage data and translate insights into actionable recommendations.

Skills & Competencies

• Customer‑centric mindset with a passion for advocacy and problem‑solving.
• Strategic thinking and the ability to balance short‑term wins with long‑term growth.
• Excellent written and verbal communication, with a knack for simplifying complex technical information.
• Proactive, self‑motivated, and comfortable working in a remote, distributed environment.
• Collaboration across cross‑functional teams, ensuring alignment and shared accountability.
• Adaptability to change, thriving in a fast‑paced, evolving organization.

Career Growth & Learning Opportunities

At brighthush, your career path is not limited to a single role. As you demonstrate success in customer success, you may transition into:

• Senior Customer Success Manager or Director of Customer Success, overseeing larger teams and strategic initiatives.
• Account Management or Enterprise Sales roles, leveraging your deep customer relationships to drive revenue growth.
• Product Management or Business Development positions, shaping the future of our treasury solutions.
• Leadership roles within brighthush, contributing to company strategy and culture.

We invest heavily in professional development, offering access to industry conferences, certifications, and internal mentorship programs. Your growth is a priority, and we provide the resources and support to help you reach your full potential.

Work Environment & Culture

brighthush is built on a foundation of autonomy, creativity, and continuous improvement. Our remote‑first culture means you can work from anywhere in the United States or Canada while staying connected through collaborative tools and regular virtual team gatherings. We celebrate diversity, inclusion, and a growth mindset, encouraging every team member to bring their authentic self to work.

Compensation & Benefits

While specific numbers vary by experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Flexible paid time off and a generous holiday schedule.
• 401(k) matching (U.S.) or RRSP contribution matching (Canada).
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Equity or stock‑option opportunities as part of the long‑term ownership model.

How to Apply

We are excited to hear from candidates who share our passion for customer success and public sector innovation. If you meet most of the qualifications above and want to play an integral role in shaping the future of treasury management, we encourage you to apply today.

Interview Process

Our interview journey is designed to be transparent, collaborative, and insightful:

• Virtual Screening. A brief conversation with a Talent Advisor to discuss your background, motivations, and fit for the role.
• Technical & Strategic Interview. A virtual session with the General Manager focused on your experience in customer relationship management, renewal strategy, and cross‑functional collaboration.
• Final Team Interview. A deeper dive with members of the Customer Success, Sales, and Product teams to explore your approach to customer advocacy, problem‑solving, and teamwork.

All interviews are conducted remotely and recorded using a cutting‑edge AI‑powered video interview platform that ensures a fair and efficient process.

Join brighthush Today

At brighthush, we believe that great ideas come from great people. If you are ready to take ownership of customer relationships, drive meaningful impact, and grow your career in a dynamic, purpose‑driven organization, we want to hear from you. Apply now and become a key player in transforming public sector treasury management.

We are committed to equal employment opportunities for all candidates. brighthush welcomes diversity and encourages applicants from all backgrounds to apply. Accommodations are available for individuals with disabilities upon request.