Senior Customer Success Manager – UK – Driving Digital Transformation for Leading Brands at brighthush

About brighthush

brighthush is a trailblazing performance marketing engine that empowers digital businesses to deliver hyper‑personalised experiences at scale. By harnessing the power of data, AI, and real‑time optimisation, we help brands remember who their users are and what they want, enabling one‑to‑one messaging across websites, email, SMS, and paid media. Our platform has become the go‑to solution for some of the world’s most iconic e‑commerce and retail brands, driving billions of dollars in directly attributable revenue each year.

Since our founding, brighthush has raised over $45 million from leading venture partners, and we have been named the Fastest Growing Software Company in America by Inc. Magazine. With headquarters in London and a vibrant remote‑first culture that spans the globe, we are recognised by industry publications for our exceptional workplace culture, commitment to inclusion, and relentless focus on results.

Why brighthush?

• Impact at Scale: Work with Fortune 500 brands such as Hugo Boss, Ann Taylor, Comcast, Uniqlo, Sonos, and HelloFresh, helping them unlock new revenue streams and achieve top‑3 performance in their own analytics.
• Innovation‑Driven: Our technology stack is built on cutting‑edge AI and machine learning, constantly evolving to stay ahead of the digital marketing curve.
• Culture of Growth: We champion a culture of learning, mentorship, and career acceleration, with clear pathways from client strategist to senior leadership.
• Diversity & Inclusion: brighthush is proud to be an equal‑opportunity workplace, committed to fostering a diverse, inclusive, and respectful environment for all employees.
• Core Values: Come Hungry, Carry Each Other, Drive Undeniable Performance, Respect People, Privacy, Ideas, Bounce Back.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted partner for our most strategic clients. You will own the entire customer lifecycle—from onboarding and strategy development to campaign execution, optimisation, and retention—ensuring that each client derives maximum value from our platform and services. Your consultative, holistic approach will enable you to translate business objectives into measurable marketing outcomes, while fostering long‑term relationships with executive sponsors and key stakeholders.

Key Responsibilities

• Client Relationship Ownership: Serve as the single point of contact for our top-tier accounts, guiding them through every stage of the customer journey and ensuring their success with brighthush’s suite of solutions.
• Strategic Advisory: Build trusted advisor relationships with client executives, deeply understand their business strategy, and align our platform capabilities with their KPIs and growth objectives.
• Campaign Ideation & Execution: Continuously think outside the box to generate innovative, data‑driven campaign concepts tailored to each client’s unique needs, and lead the execution and optimisation of those campaigns.
• Internal Advocacy: Champion the client’s voice within brighthush, collaborating closely with product, sales, engineering, and design teams to influence roadmap decisions and deliver exceptional service.
• Value Realisation: Ensure clients fully leverage the breadth of brighthush’s services, from AI‑powered segmentation to omnichannel orchestration, and demonstrate clear ROI and business impact.
• Team Leadership & Mentorship: Mentor a junior client strategist, providing guidance on strategy, execution, and professional development, and positioning them for future growth within the Customer Success organization.

Essential Qualifications

• 5+ years of experience in client service, account management, or digital marketing, with a proven track record of delivering measurable results.
• Experience working with Fortune 500 companies and managing complex, high‑value accounts.
• Demonstrated ability to thrive in fast‑paced, high‑pressure environments, turning challenges into opportunities.
• Exceptional project management skills—capable of juggling multiple client relationships while maintaining meticulous attention to detail.
• Strong technical aptitude, with the ability to quickly grasp new concepts and translate them into actionable insights.
• Excellent communication and emotional intelligence, adept at building rapport, navigating pushback, and delivering high‑touch client interactions.
• Proactive, energetic mindset with a passion for driving results and a desire to be a key player on a high‑performing team.
• Entrepreneurial spirit, humility, and a genuine enthusiasm for the marketing technology space.
• Commitment to mentoring and developing junior team members within the Customer Success function.

Preferred Qualifications

• Experience with AI‑driven marketing platforms or performance‑marketing engines.
• Background in data analytics, conversion optimisation, or growth marketing.
• Knowledge of omnichannel marketing strategies across web, email, SMS, and paid media.
• Previous experience in a SaaS or technology‑focused environment.

Skills & Competencies

• Strategic Thinking: Ability to translate business objectives into actionable marketing strategies.
• Analytical Acumen: Proficiency in data interpretation, KPI tracking, and ROI measurement.
• Relationship Building: Talent for cultivating long‑term partnerships with executive stakeholders.
• Collaboration: Comfortable working cross‑functionally with product, engineering, sales, and design teams.
• Leadership: Experience mentoring junior staff and driving team success.
• Adaptability: Comfortable navigating ambiguity and rapidly changing priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a portfolio of high‑value accounts.
• Lead cross‑functional initiatives that shape product development and go‑to‑market strategies.
• Participate in leadership training programs, mentorship circles, and industry conferences.
• Access to continuous learning resources, including certifications in data analytics, AI, and digital marketing.

Work Environment & Culture

brighthush thrives on a culture that values curiosity, collaboration, and accountability. Our remote‑first model empowers you to work from anywhere in the UK while staying connected through:

• Weekly all‑hands meetings and bi‑weekly team huddles.
• Monthly hackathons and innovation challenges.
• Quarterly virtual retreats that blend learning, networking, and fun.
• Open‑door leadership and transparent communication.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Flexible working hours and generous paid time off.
• Professional development stipend and conference allowances.
• Equity options to share in brighthush’s success.
• Wellness programs, including gym memberships and mental health support.

How to Apply

If you are ready to take your career to the next level, join a team that is redefining digital marketing, and help our clients achieve unprecedented growth, we want to hear from you. Submit your application through the link below and let’s start a conversation about how you can make an impact at brighthush.

Apply to Join brighthush Today

Join Our Mission

At brighthush, we are on a mission to become the world’s most trusted partner for brands looking to connect with their customers in a meaningful, data‑driven way. If you share our passion for innovation, customer success, and creating lasting value, we invite you to become part of our journey.

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