Senior Customer Success Manager – US Remote – Champion Enterprise Growth & Customer Advocacy at brighthush

About brighthush

brighthush is a trailblazing SaaS company that delivers a Services‑as‑a‑Business platform designed to power and connect every facet of services operations. From estimation and delivery to financial planning, accounting, and customer success, our integrated suite of solutions gives service‑oriented businesses the intelligence and agility they need to elevate customer experiences and accelerate growth. Headquartered in Austin, Texas, brighthush operates on a global scale and is supported by a coalition of leading venture capital partners. Our technology runs on brighthush’s own cloud platform, engineered to scale with the most demanding enterprise environments.

Why brighthush?

At brighthush, we’re not just building software – we’re redefining how service organizations deliver value. Our culture is built on three core principles:

• Customer‑First Mindset – Every product decision, every feature release, and every support interaction is driven by the goal of delivering measurable outcomes for our customers.
• Innovation & Agility – We thrive in a fast‑paced, high‑growth environment where ideas are tested quickly and success is measured by real business impact.
• Inclusive Collaboration – Our remote, distributed teams are united by a shared purpose and a commitment to open communication, continuous learning, and mutual respect.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of enterprise customers. You’ll leverage deep product knowledge to align our platform’s capabilities with each customer’s strategic objectives, ensuring they realize tangible value and sustained growth. Your influence will span onboarding, adoption, expansion, and advocacy, making you a pivotal player in our customers’ success journeys.

Key Responsibilities

• Drive Customer Adoption & Value – Execute end‑to‑end success playbooks, from initial onboarding to ongoing health checks. Craft and manage Success Plans that guide customers through feature adoption, best practices, and ROI measurement.
• Provide Expert Guidance – Serve as the functional authority on our platform. Deliver training, troubleshoot common issues, and provide actionable recommendations that help customers optimize their workflows.
• Monitor Customer Health & Mitigate Risk – Proactively track engagement metrics, usage patterns, and satisfaction scores. Identify early warning signs of churn and collaborate with cross‑functional teams to implement retention strategies.
• Build & Nurture Relationships – Develop strong, trusted relationships with key stakeholders across each account, including C‑suite executives, finance leaders, and operational managers.
• Collaborate on Account Strategy – Partner with Account Executives to co‑create account plans focused on adoption, expansion, and renewal. Provide insights that inform upsell opportunities and cross‑sell initiatives.
• Champion Customer Advocacy – Identify and nurture customer champions who can provide testimonials, case studies, and referrals that amplify brighthush’s market presence.
• Continuous Improvement – Gather customer feedback, identify product gaps, and work closely with Product and Engineering to drive enhancements that meet evolving market needs.

Essential Qualifications

• Proven Customer Success Experience – Minimum 5 years managing enterprise SaaS customer portfolios, with a track record of achieving high renewal rates and expansion revenue.
• Technical & Product Acumen – Ability to quickly learn complex technology stacks and translate technical concepts into business value. Comfortable troubleshooting and guiding users through configuration and integration scenarios.
• Strategic & Proactive Mindset – Anticipate customer needs, identify risks and opportunities, and develop actionable plans that align with both customer goals and brighthush’s objectives.
• Exceptional Communication & Relationship Skills – Clear, concise communication across all levels, adept at managing difficult conversations, and skilled at building rapport with diverse stakeholders.
• Collaboration & Teamwork – Proven ability to work cross‑functionally with Sales, Professional Services, Support, and Product teams to deliver a seamless customer experience.

Preferred Qualifications

• Experience with professional services automation (PSA), enterprise resource planning (ERP), or customer relationship management (CRM) platforms.
• Prior exposure to a fast‑paced, high‑growth SaaS environment.
• Hands‑on experience with brighthush’s platform or a strong understanding of its core capabilities.
• Familiarity with the brighthush ecosystem, including integrations with leading cloud services.

Core Skills & Competencies

• Customer‑Centric Leadership – Ability to put the customer at the center of every decision and drive outcomes that matter.
• Analytical Thinking – Use data to assess health, forecast trends, and recommend strategic actions.
• Project Management – Manage multiple accounts simultaneously, ensuring timely delivery of milestones and deliverables.
• Change Management – Guide customers through transformation initiatives, ensuring adoption and minimizing disruption.
• Adaptability – Thrive in a dynamic environment, pivoting priorities as business needs evolve.

Career Growth & Development at brighthush

At brighthush, your professional journey is supported by a robust framework of learning and advancement:

• Internal Mobility – Opportunities to transition into Product Management, Sales Engineering, or Enterprise Consulting roles.
• Mentorship Programs – Pairing with senior leaders to accelerate skill development and career planning.
• Continuous Learning – Access to a curated library of courses, certifications, and industry conferences.
• Leadership Development – Structured programs that prepare high‑potential employees for future leadership roles.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States while staying connected to a vibrant, collaborative community. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. Regular virtual town halls, team‑building events, and cross‑functional hackathons keep the energy high and the ideas flowing.

Compensation & Benefits

Base Salary – Competitive range of $110,000 to $190,000 per year, commensurate with experience and market data.

On‑Target Earnings (OTE) – 80/20 base to commission split, offering the potential to earn up to $190,000 in total compensation.

Benefits Package – Includes:

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Generous paid time off (PTO) plus company holidays.
• Fully paid parental leave for both birthing and non‑birthing parents.
• Monthly wellness stipend for gym memberships, mental health resources, or fitness equipment.
• Access to premium wellness apps and mental health support.
• Flexible work arrangements – remote, hybrid, or flexible scheduling options.
• Professional development stipend for courses, certifications, and conferences.

How to Apply

If you’re passionate about driving customer success, thrive in a high‑growth environment, and want to make a tangible impact on enterprise organizations, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of services‑oriented businesses.

Apply to this role at brighthush

Join brighthush Today

At brighthush, you’ll be part of a forward‑thinking team that values innovation, collaboration, and customer success. Your expertise will help shape the next generation of services technology, while you grow your career in a supportive, inclusive, and dynamic environment. Take the next step in your professional journey and help us empower businesses worldwide to deliver exceptional value to their customers.