Senior Customer Success Specialist – Balkan Region (Serbian) – Accelerating Client Growth, Retention, and Revenue Expansion for brighthush, the Leading Global Talent Marketplace

About brighthush

brighthush is more than a digital hiring platform; it is a global movement that empowers millions of job seekers and employers to connect, collaborate, and thrive. With operations spanning 66 countries and a vibrant community of over 300,000 active users, we blend cutting‑edge analytics, machine learning, and intuitive design to deliver a hiring experience that is faster, smarter, and profoundly human. Ranked among the top 10 most visited websites worldwide in the Jobs & Employment segment, brighthush has earned the trust of talent and partners alike by consistently delivering measurable results: reduced time‑to‑hire, higher quality placements, and a thriving ecosystem of professionals eager to grow.

Our mission is simple yet ambitious: to democratize access to meaningful work for everyone, everywhere. We believe that every individual deserves a fair chance to find a role that aligns with their skills, passions, and life goals, and that every organization deserves the best talent to drive innovation and impact. This vision fuels our relentless focus on innovation, customer obsession, and social responsibility.

Why Join brighthush?

At brighthush, success is a shared journey. Our culture is built on transparency, collaboration, and a relentless focus on impact. Whether you’re a seasoned professional or just starting out, you’ll find a place where your ideas are heard, your growth is accelerated, and your contributions shape the future of global employment.

We offer:

• Impactful work that touches millions of users worldwide.
• Opportunities to innovate and influence product direction.
• A remote‑first environment that supports work‑life balance.
• A diverse, inclusive community that celebrates different perspectives.
• Comprehensive learning & development programs.
• Access to cutting‑edge tools and data that empower you to make data‑driven decisions.
• Recognition and rewards that celebrate both individual and team achievements.

Role Overview

As we expand our footprint across the Balkans, we are looking for a highly motivated Senior Customer Success Specialist who speaks Serbian fluently. In this pivotal role, you will become the trusted advisor to our clients, ensuring they extract maximum value from our platform, re‑engage those who have paused their partnership, and nurture long‑term relationships that drive revenue growth. You will be the bridge between our product, our clients, and the market, turning data into action and insight into impact.

Key Responsibilities

• Build and nurture lasting relationships with new and existing clients across the Balkan region, becoming the go‑to expert for all their talent‑acquisition needs.
• Identify upsell opportunities and increase average order value by recommending optimal service packages tailored to each client’s unique business goals.
• Recover churned customers by meeting or exceeding defined recovery targets, turning lapsed relationships into renewed partnerships that contribute to our growth.
• Serve as a reliable support and consultant for all service‑related inquiries, ensuring a seamless experience from onboarding to ongoing usage.
• Guide clients through the talent acquisition process, from crafting compelling job descriptions to leveraging platform features that accelerate hiring.
• Engage both active and lapsed customers, presenting tailored solutions that meet their evolving needs and business objectives.
• Create a positive client experience focused on long‑term value and satisfaction, turning every interaction into an opportunity for advocacy.
• Analyze data, structure insights, and make informed decisions that improve client outcomes and drive continuous improvement.
• Monitor market trends, competitor activity, and client feedback to develop innovative, client‑centric strategies that keep brighthush ahead of the curve.
• Collaborate with cross‑functional teams—product, marketing, sales, and analytics—to align client needs with business objectives.
• Develop and maintain a regional knowledge base that captures best practices, FAQs, and success stories for the Balkan market.

Essential Qualifications

• Fluent in Serbian (minimum B1 level) and Ukrainian, with strong written and verbal communication skills.
• Strong command of English sufficient for internal communication and documentation (a plus).
• Demonstrated passion for learning, openness to new ideas, and genuine curiosity about people and products.
• Ability to balance client care with sales growth, driving both satisfaction and revenue.
• Meticulous attention to detail, analytical thinking, and proficiency in handling large volumes of information.
• Experience managing complex client relationships and delivering measurable outcomes.
• Proactive mindset with a track record of taking initiative and driving projects to completion.

Preferred Qualifications

• Experience in a customer‑success or account‑management role within a SaaS or digital‑product environment.
• Background in recruitment, HR technology, or related fields.
• Proficiency with CRM systems, data analytics tools, and customer‑support platforms.
• Track record of meeting or exceeding KPI targets in a fast‑paced, results‑driven setting.
• Experience working in a multicultural, multi‑lingual environment.
• Knowledge of the Balkan labor market, local hiring regulations, and cultural nuances.

Skills & Competencies

• Exceptional communication and interpersonal skills in Serbian, Ukrainian, and English.
• Strategic thinking and problem‑solving abilities that translate data into actionable insights.
• Strong sales acumen combined with a client‑first mindset.
• Data‑driven decision making and proficiency in interpreting metrics.
• Adaptability and resilience in a dynamic, global environment.
• Team collaboration and cross‑functional coordination.
• Project management skills and the ability to juggle multiple priorities.
• Customer empathy and a passion for creating memorable experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Customer Success Specialist, you will:

• Gain hands‑on experience with a leading global product that serves millions of users.
• Participate in continuous learning programs, including workshops, certifications, and mentorship from senior leaders.
• Progress into senior customer‑success roles, account management, or product‑strategy positions.
• Contribute to product development by sharing client insights and feature requests.
• Build a robust professional network across the Balkan region and beyond.
• Take ownership of high‑impact projects that shape the future of talent acquisition.
• Earn recognition through performance‑based bonuses and career‑advancement pathways.

Work Environment & Culture

Our culture is built on openness, trust, and mutual support. You’ll join a team that values:

• Transparent communication and constructive feedback.
• Collaborative problem‑solving across departments.
• Work‑life balance, with a fully remote, freelance‑style arrangement.
• Recognition of achievements and a clear path for career advancement.
• Inclusive decision‑making that respects diverse perspectives.
• Continuous improvement and a growth mindset.
• Community engagement and social impact initiatives.

Compensation & Benefits

While specific figures are tailored to experience and performance, you can expect:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to KPI attainment.
• Monthly payments with no delays.
• Paid vacation: 20 days per year.
• Paid training and onboarding (2 weeks, fully covered).
• Access to a comprehensive benefits package, including health coverage and wellness programs.
• Flexible working hours and a remote‑first policy.
• Stock‑option or equity participation in select roles.
• Regular team‑building events and virtual coffee chats.
• Opportunity to influence product direction and see tangible impact on millions of users.

How to Apply

Ready to make a difference in the lives of millions? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’ll review your application promptly and reach out to schedule a conversation.

Closing

At brighthush, you’ll be part of a mission‑driven team that empowers people worldwide to find meaningful work. If you’re passionate about client success, eager to grow your career, and ready to contribute to a product that touches millions, we want to hear from you.

Apply now and help shape the future of global employment together with brighthush!