Strategic Enterprise Customer Success Manager – Driving Legal Spend Optimization, Client Growth, and Innovation at brighthush

About brighthush

brighthush is at the forefront of legal technology, redefining how in‑house legal teams partner with outside counsel and manage legal spend. Our award‑winning platform empowers some of the world’s largest organizations to make smarter, data‑driven decisions through competitive sourcing, transparent fee structures, and actionable insights. We are a collaborative, fast‑growing team that thrives on challenging the status quo and delivering measurable impact across the legal industry.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven culture that values curiosity, innovation, and a relentless focus on client success. We champion a remote‑first work model, giving you the flexibility to thrive from anywhere in the United States while staying connected to a vibrant community of thought leaders and industry experts. Our culture is built on:

• Empowerment – You’ll own a portfolio of high‑impact clients and have the autonomy to shape their success journeys.
• Collaboration – Cross‑functional teams from product, engineering, and data science work side‑by‑side to deliver seamless client experiences.
• Growth Mindset – Continuous learning is embedded in our DNA, with access to internal training, mentorship, and industry conferences.
• AI‑First Approach – We encourage the use of AI tools like ChatGPT to streamline research, drafting, and data analysis, while ensuring your unique insights shine through.

Role Overview

As a Strategic Enterprise Customer Success Manager at brighthush, you will partner with in‑house legal teams across North America to transform how they select, manage, and evaluate outside counsel. From onboarding to renewal, you will be the trusted advisor who turns data into a compelling value story, drives adoption, and unlocks expansion opportunities. Your success will be measured by client satisfaction, retention, and the tangible cost savings you help deliver.

Key Responsibilities

• Client Portfolio Management – Own a portfolio of enterprise clients across the full customer lifecycle: onboarding, adoption, expansion, and renewal.
• Strategic Advisory – Act as a strategic partner to General Counsel and Legal Operations leaders, providing best‑practice guidance on competitive sourcing, alternative fee arrangements, and spend governance.
• Data‑Driven Success Planning – Build and execute data‑rich success plans that translate usage metrics and cost‑savings into clear, actionable insights for clients.
• Value Storytelling – Craft and present compelling narratives that showcase the ROI of brighthush’s platform, driving renewal and expansion conversations.
• Executive Sponsorship – Develop strong, multi‑threaded relationships at the executive level, ensuring alignment and advocacy across all stakeholder groups.
• Adoption & Enablement – Lead training initiatives, change‑management programs, and scalable self‑service resources to accelerate platform adoption.
• Risk & Opportunity Management – Identify early signs of churn or under‑utilization, collaborate with internal experts (Product, Sales, Finance) to mitigate risks and seize growth opportunities.
• Thought Leadership – Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a thought leader in legal spend optimization.

Essential Qualifications

• 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations, with a proven track record of managing client relationships or portfolios.
• Strong experience engaging with senior stakeholders, comfortable leading high‑stakes conversations with General Counsel, Legal Ops leaders, and finance executives.
• Data‑literate storyteller who can translate complex data sets into clear, actionable insights and compelling narratives.
• Proactive, organized, and technically curious, with a passion for leveraging technology and AI to drive smarter workflows.
• Positive, “yes, and” mindset, with a willingness to learn, adapt, and grow in a fast‑moving environment.
• U.S. residency with current, valid authorization to work in the United States; visa sponsorship is not available for this role.

Preferred (Nice to Have) Qualifications

• Experience in legal operations, legal technology, fintech, or professional services.
• Familiarity with legal pricing models, law firm sourcing, or corporate legal department structures.
• Background in data analytics or experience with BI tools (e.g., Tableau, Power BI) to build dashboards and reports.
• Knowledge of AI tools and their application in legal workflows.

Core Skills & Competencies

• Client‑Centricity – Deep empathy for client challenges and a relentless focus on delivering measurable value.
• Strategic Thinking – Ability to see the big picture, anticipate future needs, and align solutions accordingly.
• Communication – Exceptional written and verbal communication skills, with the ability to influence at all levels.
• Analytical Acumen – Strong analytical mindset to interpret data, identify trends, and recommend actionable improvements.
• Project Management – Proven ability to manage multiple initiatives simultaneously, ensuring timely delivery and stakeholder satisfaction.
• Collaboration & Teamwork – Comfortable working cross‑functionally with product, engineering, sales, and finance teams.
• Adaptability – Thrive in a dynamic environment, quickly pivoting priorities as client needs evolve.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As you master client success, you’ll have opportunities to:

• Advance to a Senior Customer Success Manager or Director of Customer Success role, overseeing larger portfolios and mentoring junior teammates.
• Transition into Product Management or Business Development roles, leveraging your deep client insights to shape product roadmaps and market strategy.
• Lead Global Customer Success Initiatives, expanding your influence beyond North America.
• Participate in Industry Thought Leadership, publishing white papers, speaking at conferences, and contributing to industry standards.
• Benefit from continuous learning through internal training programs, mentorship, and access to industry certifications.

Work Environment & Culture Highlights

brighthush is a fully remote, remote‑first company that values flexibility and results. We encourage a healthy work‑life balance, offering:

• Unlimited paid time off (subject to manager approval) to recharge and maintain peak performance.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) plan with company match to help secure your financial future.
• Family leave policies that support new parents and caregivers.
• Wellness resources, including virtual fitness classes, mental health support, and a wellness stipend.
• Regular virtual team gatherings, hackathons, and cross‑functional workshops to foster community and collaboration.

Compensation & Benefits

We offer a competitive total compensation package that reflects your experience and the value you bring:

• Base Salary – $120,000 per year, commensurate with experience.
• Variable Compensation – Performance‑based bonuses tied to client retention, expansion, and satisfaction metrics.
• Equity – Opportunity to participate in our equity program, aligning your success with the company’s growth.
• All the benefits listed above, plus additional perks such as a home office stipend, tech allowance, and access to a global network of legal technology professionals.

How to Apply

If you are a strategic, data‑driven, client‑focused professional ready to make a tangible impact on the legal industry, we want to hear from you. Join brighthush and help shape the future of legal spend management.

Ready to take the next step? and become part of a team that is redefining success in legal technology.