Dynamic Remote Appointment & Chat Setter – German Speaking, Sales & Communication Specialist (m/w/d)

About brighthush

brighthush is a forward‑thinking, fully remote consultancy that empowers businesses in the health and wellness sector to connect with their audiences through clear, compelling communication. With a global footprint and a passion for innovation, we help our clients transform their outreach strategies, streamline appointment scheduling, and elevate customer engagement—all while maintaining a flexible, inclusive work environment that values autonomy, collaboration, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that thrives on creativity, data‑driven insights, and a shared commitment to delivering exceptional service. We believe that great work starts with great people, so we invest in your professional growth, provide cutting‑edge tools, and celebrate every milestone—big or small. Whether you’re a seasoned sales professional or just starting your career, brighthush offers a platform where your voice matters, your ideas shape strategy, and your impact is felt across the industry.

Position Overview

We are looking for a proactive, German‑speaking Appointment & Chat Setter to join our remote team. In this role, you will be the first point of contact for potential clients, guiding them through the initial stages of our sales funnel, qualifying their needs, and scheduling high‑value appointments for our senior sales representatives. Your ability to communicate with confidence, build rapport quickly, and manage multiple conversations simultaneously will be key to driving our growth and ensuring a seamless client experience.

Key Responsibilities

• Prospect Outreach: Initiate and maintain engaging conversations with prospects via phone, email, and live chat, using a consultative approach to uncover their pain points and objectives.
• Qualification & Needs Analysis: Apply a structured qualification framework (e.g., BANT, CHAMP) to assess budget, authority, need, and timeline, ensuring each lead is a strong fit for our services.
• Appointment Scheduling: Coordinate and confirm meetings between prospects and senior sales teams, managing calendars, sending reminders, and ensuring a smooth handover.
• Data Management: Accurately log all interactions, lead status updates, and follow‑up actions in our CRM system, maintaining data integrity and compliance with GDPR.
• Collaboration: Work closely with marketing, sales, and customer success teams to refine messaging, share insights, and contribute to continuous improvement of outreach strategies.
• Performance Tracking: Monitor key metrics such as call volume, conversion rates, and appointment-to-sale ratios, and report on progress against weekly and monthly targets.
• Continuous Learning: Stay up‑to‑date with industry trends, product knowledge, and best practices in sales communication to enhance your effectiveness and add value to the team.

Essential Qualifications

• Fluent in German (written and spoken) with excellent communication skills.
• Strong interpersonal skills and a natural ability to build rapport quickly.
• Self‑motivated, reliable, and able to work independently in a fully remote environment.
• Basic understanding of sales processes and the ability to learn new tools rapidly.
• Proficiency with CRM platforms (e.g., HubSpot, Salesforce) and Microsoft Office or Google Workspace.
• Experience with remote collaboration tools such as Slack, Teams, or Zoom.
• High level of organization, time‑management, and attention to detail.

Preferred Qualifications

• Prior experience in a sales or customer‑facing role, especially in appointment setting or lead qualification.
• Knowledge of the health and wellness industry or related B2B services.
• Experience with outbound prospecting, cold calling, or chat‑based outreach.
• Familiarity with data‑driven sales metrics and performance dashboards.
• Additional language skills (English, English proficiency) to support international prospects.

Key Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication.
• Active Listening: Ability to understand client needs and respond with tailored solutions.
• Problem Solving: Quick thinking to address objections and find win‑win outcomes.
• Adaptability: Comfortable with changing priorities and evolving processes.
• Team Player: Collaborative mindset, sharing insights and supporting colleagues.
• Tech Savvy: Comfortable navigating multiple digital tools and platforms.
• Resilience: Persistence in the face of rejection and the ability to stay motivated.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As an Appointment & Chat Setter, you’ll gain exposure to every stage of the sales funnel, from initial outreach to closing deals. This experience will lay a solid foundation for future roles such as Sales Development Representative, Account Executive, or even Sales Manager. We offer:

• Structured mentorship programs with senior sales leaders.
• Regular training sessions on sales techniques, product knowledge, and industry trends.
• Access to a library of resources, including webinars, e‑learning modules, and industry reports.
• Clear performance metrics and promotion pathways based on results and leadership potential.
• Opportunities to lead projects, contribute to strategy, and influence company direction.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in Germany, as long as you have a reliable internet connection and a quiet workspace. We foster a culture of transparency, trust, and mutual respect. Highlights include:

• Flexible working hours to accommodate personal commitments.
• Monthly virtual team gatherings, virtual coffee breaks, and quarterly in‑person retreats.
• Open communication channels—Slack, Teams, and regular all‑hands meetings.
• Inclusive policies that celebrate diversity and encourage personal growth.
• Recognition programs that reward innovation, teamwork, and outstanding performance.

Compensation, Perks & Benefits

While the exact salary will be discussed during the interview process, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives tied to appointment conversion rates.
• Health insurance and wellness stipend to support your physical and mental well‑being.
• Annual professional development budget for courses, certifications, or conferences.
• Generous paid time off, including vacation, sick leave, and personal days.
• Access to a digital wellness platform with meditation, fitness, and mental health resources.
• Company‑sponsored tech stipend for home office equipment and software subscriptions.

How to Apply

Ready to take the next step in your career and join a team that values innovation, collaboration, and personal growth? Submit your application today and let’s explore how you can contribute to brighthush’s mission of transforming client engagement in the health and wellness sector.