Senior Customer Value Manager – Strategic B2B SaaS Success & Account Leadership in a Rapidly Growing AI‑Driven Fashion Tech Company

About brighthush

brighthush is a trailblazing Spanish scale‑up at the intersection of artificial intelligence, machine learning, and fashion retail operations. Our mission is to empower retailers worldwide to deliver hyper‑personalized shopping experiences, streamline inventory management, and unlock unprecedented growth through data‑driven insights. With a rapidly expanding product portfolio and a culture that thrives on curiosity, collaboration, and continuous learning, brighthush is poised to redefine the future of retail technology.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy, mission‑driven team that values innovation, ownership, and impact. We champion a culture of transparency, where every voice is heard and every idea has the potential to shape our roadmap. Our remote‑first approach gives you the flexibility to work from anywhere in Spain while staying connected to a vibrant community of experts, designers, and data scientists. If you’re passionate about customer success, thrive in a fast‑paced SaaS environment, and want to make a tangible difference in the lives of our partners, brighthush is the place for you.

Role Overview

As a Senior Customer Value Manager, you will be the strategic partner for our most valuable B2B SaaS accounts. You will own the entire customer lifecycle from onboarding through renewal, ensuring that each client realizes measurable ROI and continues to grow with our platform. Your deep expertise in account management, stakeholder engagement, and data‑driven value advocacy will position you as a trusted advisor to our clients and a key influencer in shaping our product roadmap.

Key Responsibilities

• Strategic Account Leadership: Own a portfolio of high‑value accounts (ARR $200K+), driving adoption, expansion, and retention.
• Value Advocacy & ROI Analysis: Conduct quarterly business reviews, quantify platform impact, and articulate clear value narratives to senior stakeholders.
• Renewal & Expansion Management: Lead renewal negotiations, identify upsell opportunities, and collaborate with Sales & Product to close deals.
• Customer Journey Optimization: Map customer journeys, identify friction points, and work cross‑functionally to deliver seamless experiences.
• Stakeholder Engagement: Build and maintain relationships with C‑suite executives, technical leads, and operational managers.
• Data‑Driven Insights: Leverage analytics tools to monitor usage, churn risk, and success metrics; translate data into actionable recommendations.
• Team Collaboration: Partner with Customer Success, Product, Engineering, and Marketing to align on customer priorities and feedback loops.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences; share best practices with the broader community.

Essential Qualifications

• Minimum 5 years of experience in B2B SaaS Customer Success or Account Management.
• At least 2 years managing strategic accounts with ARR exceeding $200K.
• Proven track record of driving adoption, retention, and expansion in a SaaS environment.
• Strong analytical skills with experience in ROI analysis, KPI tracking, and data storytelling.
• Excellent communication and presentation skills in English; Spanish language proficiency is a plus.
• Demonstrated ability to influence senior stakeholders and navigate complex organizational structures.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot).
• Self‑motivated, proactive, and comfortable working in a remote, fast‑moving startup culture.

Preferred Qualifications

• Background in the fashion retail or e‑commerce industry.
• Experience with AI/ML‑driven products or platforms.
• Knowledge of data privacy regulations (GDPR, CCPA).
• Previous experience in a scale‑up or high‑growth SaaS company.
• Fluency in additional languages (e.g., French, German).

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset: Passion for delivering exceptional value and building long‑term relationships.
• Data Fluency: Comfortable working with dashboards, metrics, and deriving insights.
• Negotiation & Persuasion: Skilled at closing deals and securing renewals.
• Collaboration: Works seamlessly across product, sales, and engineering teams.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Leadership: Mentors junior team members and drives continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As a Senior Customer Value Manager, you will:

• Progress to a Director of Customer Success role, overseeing a global team.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Participate in executive leadership meetings and contribute to company‑wide decisions.
• Access to continuous learning resources, including industry conferences, certifications, and internal knowledge‑sharing sessions.
• Opportunity to mentor and coach junior account managers, building a high‑performing team.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere in Spain while staying connected through:

• Weekly virtual town halls and team‑building activities.
• Transparent communication channels (Slack, Teams, Zoom).
• Inclusive culture that celebrates diversity, equity, and belonging.
• Flexible working hours to support work‑life balance.
• Access to a modern, fully‑equipped home office stipend.

Compensation, Perks & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior SaaS roles.
• Performance‑based bonuses tied to customer retention, expansion, and overall company growth.
• Equity options to share in the company’s success.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Annual professional development budget and access to industry events.
• Generous paid time off, parental leave, and flexible vacation policies.
• Remote work stipend for home office setup and internet expenses.

How to Apply

If you’re ready to take your customer success career to the next level and help fashion retailers unlock the full potential of AI‑powered solutions, we want to hear from you. Submit your application through our careers portal or send your resume and cover letter to [email protected]. Let’s build the future of retail together.