Senior Customer Value Partner – Public Sector Customer Success Leader at brighthush

Why Join brighthush?

At brighthush, we are redefining the future of talent acquisition and workforce development through cutting‑edge artificial intelligence. Our AI‑native enterprise talent platform powers the most ambitious organizations worldwide, helping them attract, retain, and develop the talent they need to stay competitive. As a trusted partner to dozens of Fortune 500 companies and a growing portfolio of public‑sector agencies, brighthush blends deep industry expertise with innovative technology to solve the most complex talent challenges of the 21st century.

Our mission is simple yet powerful: to unlock human potential at scale. Whether it’s a city government looking to modernize its hiring process, a state agency seeking to improve employee retention, or a federal department aiming to build a more diverse workforce, brighthush provides the data‑driven insights and automation that turn strategic intent into measurable outcomes. As we expand our footprint across the public sector, we need visionary leaders who can champion our platform, drive adoption, and create lasting value for our government partners.

Position Overview

The Senior Customer Value Partner – Public Sector is a senior‑level, customer‑centric role that sits at the intersection of strategic consulting, relationship management, and technology enablement. Reporting to the Director of Public‑Sector Success, you will own the end‑to‑end lifecycle of our government customers—from onboarding and adoption through renewal and expansion. You will act as a trusted advisor, helping agencies translate brighthush’s AI capabilities into concrete workforce outcomes, while simultaneously identifying growth opportunities that deepen the partnership.

Key Responsibilities

• Strategic Adoption & Enablement: Lead cross‑functional teams to design and execute adoption roadmaps that align brighthush’s platform capabilities with the unique policy, compliance, and operational goals of state, local, and federal agencies.
• Renewal Management: Own the renewal process for a portfolio of high‑value public‑sector accounts, ensuring timely contract extensions, accurate forecasting, and proactive risk mitigation.
• Upsell & Expansion: Identify and cultivate upsell opportunities by uncovering unmet needs, proposing additional modules or services, and building business cases that demonstrate ROI.
• Executive Stakeholder Engagement: Build and nurture relationships with senior government officials, HR leaders, and procurement officers, positioning brighthush as a strategic partner rather than a vendor.
• Data‑Driven Success Planning: Leverage platform analytics to develop success metrics, track adoption KPIs, and present regular performance dashboards to stakeholders.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, and Legal teams to ensure that public‑sector requirements are reflected in product roadmaps, compliance documentation, and go‑to‑market strategies.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and government forums, sharing best practices and thought leadership on AI‑driven talent management.
• Travel & On‑Site Support: Conduct periodic on‑site visits (10‑15% travel) to deepen relationships, conduct workshops, and provide hands‑on training for agency teams.

Essential Qualifications

• Minimum 5 years of experience in management consulting, HR talent acquisition, customer success, or account management, with a proven track record of delivering measurable outcomes.
• Demonstrated experience working with state, local, or federal government agencies, understanding procurement cycles, compliance mandates, and public‑sector budgeting processes.
• Strong consultative selling skills, including the ability to craft compelling business cases, negotiate contracts, and close renewal or expansion deals.
• Exceptional communication and presentation abilities, capable of influencing senior executives and translating technical concepts into clear, actionable language.
• Proficiency in data analysis and reporting tools (e.g., Tableau, Power BI, Excel) to drive insight‑based decision making.
• Ability to travel 10‑15% of the time for on‑site engagements, workshops, and industry events.
• Fluent in English (both written and spoken); additional language skills are a plus.

Preferred Qualifications

• Experience in the HR technology or AI‑driven talent solutions space.
• Background in public‑sector transformation initiatives, such as workforce modernization, diversity & inclusion programs, or talent analytics.
• Advanced degree (MBA, MPH, or related) or relevant certifications (e.g., PMP, CSPO, SHRM‑CP).
• Familiarity with government procurement platforms (e.g., SAM.gov, GSA schedules) and compliance frameworks (e.g., FISMA, FedRAMP).
• Proven ability to manage a complex, multi‑stakeholder environment and navigate political dynamics.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, align technology solutions with policy objectives, and anticipate future needs.
• Customer‑Centric Mindset: Passion for delivering exceptional service and creating long‑term value for public‑sector partners.
• Analytical Acumen: Strong quantitative skills to interpret platform data, measure adoption, and articulate ROI.
• Negotiation & Influence: Skilled at building consensus, handling objections, and closing deals in a highly regulated environment.
• Project Management: Proven ability to manage timelines, resources, and deliverables across cross‑functional teams.
• Adaptability: Comfortable operating in a fast‑changing SaaS environment while respecting the slower cadence of government processes.
• Collaboration: Team‑player who thrives in a matrixed organization and can bridge gaps between product, sales, and client teams.

Career Growth & Learning Opportunities

At brighthush, we view every role as a launchpad for future leadership. As a Senior Customer Value Partner, you will have access to:

• Mentorship Programs: Direct mentorship from senior executives in both the public‑sector practice and the broader SaaS leadership team.
• Professional Development Stipends: Annual budget for certifications, conferences, or advanced coursework related to AI, HR technology, or public‑policy.
• Leadership Pathways: Clear progression routes toward Director of Public‑Sector Success, Global Customer Success Leadership, or Product Strategy roles.
• Cross‑Functional Exposure: Opportunities to work closely with Product Management, Engineering, and Marketing on feature development tailored to government needs.
• Thought‑Leadership Platforms: Publish whitepapers, speak at industry events, and contribute to brighthush’s research hub on AI‑driven talent transformation.

Work Environment & Culture at brighthush

We pride ourselves on a culture that blends high performance with genuine empathy. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through regular virtual huddles, quarterly in‑person retreats, and collaborative digital workspaces. Key cultural pillars include:

• Innovation First: We encourage experimentation, rapid prototyping, and data‑driven decision making.
• Customer Obsession: Every team member is accountable for delivering value to our clients, especially the public sector, where impact is measured in community outcomes.
• Inclusivity & Diversity: A commitment to building a workforce that reflects the communities we serve, with employee resource groups and inclusive hiring practices.
• Work‑Life Harmony: Flexible schedules, generous PTO, and mental‑health resources to ensure you bring your best self to work.
• Social Impact: Direct contribution to government initiatives that improve public services, workforce equity, and economic development.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract top talent:

• Base Salary: $110,000 – $185,000 per year, commensurate with experience and market benchmarks.
• Performance Bonus: Quarterly incentive tied to renewal rates, upsell targets, and customer satisfaction metrics.
• Equity Participation: Stock options or RSUs to share in the company’s long‑term growth.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus a wellness stipend.
• Retirement Savings: 401(k) plan with company match.
• Learning & Development: Access to online learning platforms, conference attendance, and internal training workshops.
• Remote Work Support: Home office stipend, high‑speed internet reimbursement, and collaboration tools.
• Paid Time Off: Generous PTO, holidays, and additional days for civic engagement or community service.

How to Apply

If you are passionate about leveraging AI to transform public‑sector talent strategies and thrive in a fast‑moving, impact‑driven environment, we want to hear from you. Click the link below to submit your application and join a team that is shaping the future of work for governments across the nation.

Apply to This Role at brighthush

Closing Statement

At brighthush, your expertise will directly influence how millions of public‑sector employees are hired, developed, and retained. This is more than a job—it’s a chance to make a measurable difference in the lives of citizens by empowering the agencies that serve them. Take the next step in your career and become a catalyst for change. Apply today and help us build a smarter, more inclusive future for government workforces.