Remote Swedish-Speaking E‑commerce Customer Support Advisor – Global Tech Leader – Full‑Time, 12‑Month Renewable Contract

About brighthush and the Opportunity

brighthush is a world‑class technology and design powerhouse that has redefined the way people interact with digital products. With a portfolio that spans cutting‑edge hardware, intuitive software, and a seamless e‑commerce ecosystem, brighthush has earned a reputation for delivering flawless customer experiences across the globe. Our mission is simple: to empower users with products that blend form, function, and innovation, while ensuring every interaction—whether it’s a purchase, a support query, or a feedback loop—feels personal, secure, and effortless.

We are expanding our customer support footprint and are looking for a dedicated, Swedish‑speaking professional to join our remote team in Portugal. This role is a key component of our global support network, ensuring that Swedish‑speaking customers receive the same high‑quality service that defines the brighthush brand.

As a Remote Swedish‑Speaking E‑commerce Customer Support Advisor, you will become the voice of brighthush in Sweden, guiding customers through every stage of their journey—from order placement to post‑purchase support—while upholding our standards of data privacy, security, and customer satisfaction.

Key Responsibilities

• Customer Interaction Across Channels: Provide timely, accurate assistance via phone, email, live chat, and social media, ensuring a consistent tone that reflects brighthush’s brand values.
• Order Management Support: Resolve inquiries related to order status, delivery tracking, returns, refunds, and payment issues, leveraging our integrated order‑management system.
• Data Protection & Compliance: Safeguard customer data in strict adherence to GDPR, PCI DSS, and internal security protocols, ensuring confidentiality and integrity at every touchpoint.
• Escalation & Collaboration: Identify complex or high‑impact cases, coordinate with logistics, finance, and technical teams, and follow established escalation procedures to achieve swift resolution.
• Process Improvement: Participate in continuous improvement initiatives by providing feedback on support workflows, identifying bottlenecks, and suggesting automation or knowledge‑base enhancements.
• Performance Metrics: Meet or exceed key performance indicators such as first‑contact resolution, average handling time, customer satisfaction scores, and compliance audit results.
• Shift Flexibility: Operate within rotating shifts (07:00–24:00, Monday–Sunday) to support a global customer base and maintain coverage across time zones.

Essential Qualifications

• Language Proficiency: C2‑level fluency in Swedish and C1‑level fluency in English, both written and spoken.
• Customer‑Centric Mindset: Demonstrated ability to empathize, actively listen, and resolve issues with a focus on customer delight.
• Detail‑Oriented Problem Solver: Strong analytical skills, meticulous attention to detail, and a proactive approach to troubleshooting.
• Technical Aptitude: Comfortable navigating CRM systems, knowledge bases, and basic troubleshooting tools; familiarity with e‑commerce platforms is a plus.
• Shift Availability: Willingness and ability to work rotating shifts covering the full 24‑hour day, Monday through Sunday.
• Legal Eligibility: EU member state ID or a valid residence card for Portugal, enabling compliance with local employment regulations.

Preferred Experience & Skills

• Previous experience in customer support, technical support, or back‑office operations within a fast‑paced, global environment.
• Experience handling e‑commerce transactions, returns, and refunds, preferably with a major retailer or tech brand.
• Knowledge of GDPR, PCI DSS, or other data‑privacy regulations.
• Experience using ticketing systems (e.g., Zendesk, Freshdesk) and collaboration tools (Slack, Teams).
• Basic understanding of logistics and supply‑chain processes.
• Fluency in additional languages (e.g., German, French, Spanish) is an advantage.

What You’ll Gain at brighthush

At brighthush, we believe that growth is a shared journey. As a member of our remote support team, you will enjoy:

• Professional Development: Access to a curated learning platform featuring courses on customer experience, data privacy, and product knowledge, as well as mentorship from senior support leaders.
• Career Pathways: Clear progression routes from Customer Support Advisor to Team Lead, Operations Manager, or Product Support Specialist, with internal mobility across regions.
• Innovation Culture: Participate in cross‑functional hackathons, product beta testing, and design‑thinking workshops that shape the next generation of brighthush products.
• Global Collaboration: Work alongside colleagues from over 30 countries, fostering a multicultural environment that values diverse perspectives.
• Work‑Life Balance: Flexible scheduling, remote work infrastructure, and a supportive HR team that prioritizes mental health and well‑being.

Compensation, Perks, and Benefits

While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for remote customer support roles in Portugal.
• Performance‑based bonuses tied to key metrics such as customer satisfaction and first‑contact resolution.
• Comprehensive health insurance covering medical, dental, and vision care.
• Retirement savings plan with company matching contributions.
• Paid time off, including vacation, sick leave, and public holidays.
• Annual wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Access to a company‑wide digital library of e‑books, audiobooks, and learning courses.
• Regular virtual team‑building events, hackathons, and recognition programs.

Why Join brighthush?

brighthush is more than a tech brand; it’s a community of innovators who are passionate about creating products that enrich lives. By joining our remote support team, you will:

• Be the frontline ambassador for Swedish‑speaking customers, ensuring they feel heard, respected, and supported.
• Contribute directly to the continuous improvement of our customer journey, influencing product design and service delivery.
• Work in a culture that values transparency, collaboration, and personal growth.
• Benefit from a flexible, remote work model that respects your personal commitments while offering global exposure.
• Play a pivotal role in maintaining the trust and loyalty that have made brighthush a household name.

Ready to Make an Impact?

If you are a Swedish‑speaking professional with a passion for customer service, a knack for problem‑solving, and a desire to work with a leading tech brand, we invite you to apply. Join brighthush and help shape the future of customer experience—one conversation at a time.

Click the link below to submit your application and start your journey with brighthush today.