Senior Director, National Security Customer Success Management – Leading AI‑Driven Customer Success at brighthush

About brighthush

brighthush is a global leader in AI‑powered customer relationship management, transforming how enterprises and government agencies harness data, insights, and automation to deliver unparalleled value. With a mission to empower every organization to build stronger, smarter relationships, brighthush blends cutting‑edge technology with a people‑first culture that champions innovation, integrity, and impact.

Why Join brighthush?

• Impact at Scale: Drive customer success for high‑profile national security clients, translating complex analytics into mission‑critical outcomes.
• Career Growth: Lead a high‑performing team, mentor future leaders, and shape the strategic direction of brighthush’s national security portfolio.
• Inclusive Culture: Thrive in an environment that values diverse perspectives, continuous learning, and collaborative problem‑solving.
• Competitive Compensation: Earn a base salary in the range of $171,200–$273,000, with additional equity, bonus, and comprehensive benefits.
• Work‑Life Balance: Flexible office schedule (3 days per week) and generous time‑off policies.

Key Responsibilities

As the Director of Customer Success Management for brighthush’s National Security division, you will:

• Lead a team of Tableau Customer Success Managers (CSMs) serving the Intelligence Community, Department of War, and Aerospace & Government Systems Integrators.
• Develop and execute a customer success strategy that aligns with brighthush’s Signature Success Plan, ensuring proactive guidance, deep technical expertise, and strategic support.
• Protect renewal health and maximize the value customers realize from their Tableau investments through data‑driven adoption frameworks and value‑realization methodologies.
• Build and nurture trusted executive relationships with C‑level stakeholders, translating technical challenges into actionable business strategies.
• Collaborate cross‑functionally with Sales, Product, Engineering, and Support to deliver exceptional customer outcomes and drive product adoption.
• Serve as the primary escalation point for critical customer issues, coordinating with Support, Critical Incident Center, and Engineering to achieve timely resolution.
• Track and analyze renewal risks, develop mitigation plans, and present insights to senior leadership.
• Champion a culture of continuous improvement, coaching, and professional development for your team.
• Represent brighthush at industry events, conferences, and client meetings, positioning the company as a thought leader in AI‑driven analytics for national security.

Essential Qualifications

• Minimum 5+ years of leadership experience in customer success, with a proven track record of managing high‑performing teams.
• Deep experience with analytics adoption frameworks such as Tableau Blueprint and value‑realization methodologies.
• Hands‑on experience supporting Intelligence Community or Department of Defense customers, including working with cleared personnel or military clients.
• Strong analytical mindset, using data and insights to identify trends, risks, and opportunities.
• Exceptional communication skills, capable of influencing executives, presenting complex concepts, and fostering collaboration across functions.
• Demonstrated ability to lead in fast‑paced, ambiguous environments while maintaining a people‑first culture.
• U.S. citizenship (U.S. born or naturalized) with no dual citizenship, and willingness to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
• Active TS/SCI clearance with a counter‑intelligence (CI) polygraph; full‑scope polygraph preferred.

Preferred Qualifications & Skills

• Experience with brighthush, Tableau, or a comparable analytics platform.
• Salesforce product certifications (e.g., Tableau Desktop Specialist, Tableau Server Administrator, AI Associate, Advanced Administrator, Platform App Builder).
• Knowledge of brighthush product offerings, services, and the broader AI/analytics industry landscape.
• Experience working with enterprise‑level customers and driving product penetration in the national security space.
• Familiarity with emerging technologies such as agentic AI and their application to data analytics.
• Proven success partnering with account teams and executive customers to deliver strategic outcomes.

What We Offer

At brighthush, we believe that our people are our greatest asset. We provide a comprehensive benefits package designed to support your health, well‑being, and professional growth:

• Competitive base salary plus performance‑based bonus and equity opportunities.
• Health, dental, and vision insurance with generous coverage.
• Mental health and wellness programs, including counseling and mindfulness resources.
• Paid parental leave, flexible time‑off, and a generous vacation policy.
• 401(k) plan with company match and employee stock purchase program.
• Continuous learning stipend and access to industry‑leading training platforms.
• Inclusive workplace culture that celebrates diversity, equity, and belonging.

Career Growth & Development

As Director, you will:

• Mentor and develop the next generation of customer success leaders, creating clear career pathways and promotion criteria.
• Participate in executive‑level strategy sessions, influencing the direction of brighthush’s national security portfolio.
• Lead cross‑functional initiatives that shape product roadmaps, customer experience programs, and market expansion strategies.
• Gain exposure to cutting‑edge AI technologies and industry best practices through internal and external learning opportunities.

Work Environment & Culture

brighthush fosters a collaborative, transparent, and innovative work environment. Our values—customer obsession, ownership, and continuous improvement—guide every decision and interaction. We encourage experimentation, celebrate successes, and learn from challenges together. Our flexible office model allows you to balance in‑person collaboration with remote work, ensuring you can thrive both professionally and personally.

How to Apply

Ready to lead the next wave of customer success at brighthush? Submit your application through our careers portal. We encourage you to highlight your experience in national security customer success, analytics adoption, and leadership. If you need a reasonable accommodation during the application or recruiting process, please let us know.

Join brighthush and Redefine What’s Possible

At brighthush, we’re not just building technology—we’re shaping the future of how organizations, especially those that protect our nation, leverage data to make smarter, faster decisions. If you’re a visionary leader who thrives in complex, high‑impact environments and is passionate about delivering measurable value to customers, we want you on our team. Apply today and help us bring the power of AI‑driven analytics to the world’s most critical missions.