Senior Customer Success Director – Enterprise Partnerships & Strategic Account Leadership at brighthush

Introduction

Welcome to brighthush, the world’s leading virtual clinic dedicated to women’s and families’ health. Since 2014, we have reimagined how care is delivered, combining cutting‑edge technology, compassionate clinicians, and data‑driven insights to create a seamless, accessible, and affordable experience for millions of people. Our mission is simple yet profound: make healthcare work for everyone. Whether it’s fertility, maternity, pediatrics, menopause, or general wellness, we empower individuals and organizations to achieve better clinical outcomes, reduce costs, and expand equitable access to high‑quality care at scale.

brighthush has partnered with more than 2,300 employers and health plans through our Maven Enterprise platform, delivering end‑to‑end women’s and family health programs that span fertility, family building, maternity, newborn care, parenting, pediatrics, menopause, and midlife. Our consumer platform offers direct access to virtual care across 30+ specialties, including dedicated hormone and GLP‑1 programs purpose‑built for women. With a robust investment portfolio of over $425 million from leading investors—brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush—our growth trajectory is both rapid and sustainable.

We are proud to have earned recognition from the industry’s most respected voices: brighthush 100 Most Influential Companies, brighthush Disruptor 50, brighthush Company Most Innovative Companies, and brighthush Best Workplaces in Health Care. These accolades reflect our commitment to innovation, impact, and an inclusive culture that celebrates diversity, equity, and belonging.

About the Role

As a Senior Customer Success Director at brighthush, you will own a portfolio of our most strategic and complex client partnerships. Reporting directly to the VP of Client Success, you will act as a trusted advisor to VP‑level Benefits leaders, brokers, and consultants, shaping global account strategy and driving measurable business and clinical outcomes. This is a senior individual‑contributor role that blends strategic leadership, revenue stewardship, and cross‑functional collaboration. While people‑leadership experience is encouraged, it is not required—though you will have the opportunity to evolve into a player‑coach role as the team expands.

Key Responsibilities

• Strategic Partnership Management: Own executive‑level relationships with VP‑level Benefits leaders, positioning brighthush as a strategic partner that delivers tangible ROI and cost savings.
• Revenue Stewardship: Take full accountability for net revenue retention, renewal health, and expansion readiness across a high‑value book of accounts.
• Account Planning & Execution: Develop and execute account plans that translate client business goals into actionable success plans, leveraging data from Salesforce and Looker to build compelling narratives.
• Cross‑Functional Leadership: Orchestrate collaboration with Sales, Renewals, Product, Analytics, Marketing, and Clinical teams to ensure seamless delivery and continuous improvement.
• Thought Leadership: Serve as a subject‑matter expert on workforce strategy, family benefits innovation, and healthcare trends, influencing both internal roadmaps and external conversations.
• Playbook Development: Contribute to the creation of scalable playbooks, operating cadences, escalation paths, and CRM discipline that elevate the entire Customer Success organization.
• Stakeholder Mapping: Proactively identify and engage new stakeholders across complex client organizations, expanding brighthush’s influence and uncovering new business opportunities.
• Executive Storytelling: Deliver executive‑ready narratives through business reviews, strategic updates, and data‑driven insights tailored for benefits leadership audiences.
• Mentorship & Coaching: Model best‑in‑class commercial and executive engagement, and, as the role evolves, mentor and coach junior team members.
• External Representation: Represent brighthush at senior‑level client meetings, industry conferences, and forums, reinforcing our brand and thought leadership.

Essential Qualifications

• 8+ years in client‑facing roles, with 5+ years leading enterprise or global accounts.
• Proven, quantifiable commercial results—enrollment or adoption attainment, expansion pipeline sourced, and retention outcomes on a named book.
• Deep understanding of client business objectives and the ability to align solutions to financial and strategic outcomes.
• Exceptional executive presence, with a track record of consulting, influencing, and aligning VP‑level Benefits leaders and senior decision‑makers.
• Comfort operating in matrixed, global organizations and building coalitions across regions and business units.
• Discipline with systems and data—maintaining CRM accuracy and building narratives from Salesforce and Looker.
• Analytical and strategic thinker with strong EQ and storytelling skills.
• Passion for healthcare, innovation, and driving organizational change.
• Willingness to travel for executive meetings and to join brighthush’s NYC office periodically for strategic planning.

Preferred Qualifications

• Experience coaching, mentoring, or managing client‑facing teammates, with an interest in growing into a player‑coach role.
• Experience building process and standards rather than merely executing plays written by others.
• Background in digital health, benefits, or women’s and family health programs.
• Familiarity with Salesforce and Looker to support storytelling with data.
• Experience in healthcare, benefits, SaaS, HR technology, talent management, biotech, pharma, or adjacent industries that require managing complex enterprise clients and delivering measurable outcomes.

Skills & Competencies

• Strategic Vision & Execution
• Relationship Building & Executive Influence
• Data‑Driven Decision Making
• Cross‑Functional Collaboration
• Change Management & Coaching
• Financial Acumen & ROI Analysis
• Communication & Storytelling
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. As you demonstrate impact, you will have the opportunity to:

• Lead a growing team of Customer Success professionals, shaping the next generation of leaders.
• Influence product strategy and roadmap, ensuring our solutions stay ahead of market needs.
• Represent brighthush at industry events, expanding your professional network and personal brand.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects that broaden your skill set.
• Earn equity and performance‑based bonuses that align your success with the company’s growth.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and inclusion. Our hybrid work model balances flexibility with face‑to‑face collaboration. Hub teams operate from the New York Metropolitan area, San Francisco/Bay Area, and Seattle, with local “Work Together Days” fostering community and shared learning. Remote employees within a commutable distance to a hub are encouraged to attend local events, ensuring a cohesive and connected workforce.

We celebrate diversity in all its forms and believe that a wide range of perspectives fuels creativity and drives better outcomes. Our inclusive culture is reflected in our hiring practices, employee resource groups, and community outreach initiatives.

Compensation & Benefits

Base salary range: $150,000 – $175,000 per year, commensurate with experience and qualifications. In addition to competitive base pay, you will receive:

• Equity participation in brighthush, aligning your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision coverage, with employer‑covered premiums.
• brighthush for brighthush: full access to the brighthush platform and specialists, including mental health, reproductive health, family planning, and pediatrics.
• Whole‑self care through wellness partnerships.
• Hybrid work model with in‑office meals and “Work Together Days.”
• 16 weeks 100% paid parental leave and a new‑parent stipend for employees with one year or more of service.
• Annual professional development stipend and access to a personal career coach through brighthush for brighthush.
• 401(k) matching for U.S.‑based employees, with immediate vesting.

These benefits are applicable to full‑time employees only. Contractors and 1099 providers are not eligible for the same benefits.

How to Apply

Ready to join a mission‑driven team that is reshaping the future of women’s and family health? Submit your application through our careers portal or click the link below. We look forward to learning Apply for this job