Senior Learning Consultant & Customer Success Manager – AI, Data Science & Personal Productivity Program Leadership at brighthush
About brighthush
brighthush is not just a learning technology company – it is a catalyst for transformation in the modern workplace. By weaving together cutting‑edge artificial intelligence, rigorous data science, and proven personal productivity frameworks, we empower organizations of every size to unlock the full potential of their people. Our portfolio spans Fortune 500 enterprises, ambitious mid‑market leaders, and high‑growth startups, all of whom rely on our blended learning solutions to drive measurable business outcomes.
What sets brighthush apart is our relentless focus on evidence‑based results. We partner with clients to design, deliver, and scale learning programs that are not only engaging but also quantifiable. From AI adoption roadmaps to productivity acceleration workshops, our solutions are built on a foundation of data‑driven insights and continuous improvement.
Our culture is built on curiosity, collaboration, and a shared commitment to pushing the boundaries of what learning can achieve. We celebrate experimentation, champion diversity of thought, and reward impact over process. If you thrive in an environment where ideas are valued and execution is relentless, brighthush is the place to shape the future of enterprise learning.
Why This Role Matters
As a Senior Learning Consultant & Customer Success Manager, you will be the linchpin between our clients and the brighthush learning ecosystem. You will translate business objectives into high‑impact learning strategies, ensure flawless execution, and nurture long‑term partnerships that deliver tangible ROI. Your work will directly influence how our clients adopt AI, harness data, and boost personal productivity—skills that are critical to staying competitive in today’s digital economy.
In this role, you will:
- Serve as the primary strategic partner for enterprise clients, guiding them from discovery to measurable impact.
- Own the end‑to‑end learning journey, ensuring alignment between business goals, learning outcomes, and performance metrics.
- Drive continuous improvement through data‑driven insights, feedback loops, and iterative design.
- Act as a trusted advisor, helping clients navigate change, manage risk, and seize growth opportunities.
Key Responsibilities
Customer Partnership & Success
- Strategic Partner: Build deep, trust‑based relationships with C‑suite executives, learning leaders, and operational stakeholders. Understand their pain points, strategic priorities, and success criteria.
- Relationship Management: Collaborate closely with Sales and Product teams to uncover training needs, co‑create value propositions, and maintain ongoing communication throughout the engagement lifecycle.
- Onboarding & Impact Reviews: Lead comprehensive onboarding sessions that set clear success metrics, define success criteria, and align expectations. Conduct quarterly impact reviews to assess progress, surface insights, and recalibrate strategies.
- Learning Needs Analysis: Translate client goals into actionable learning strategies, ensuring alignment with business outcomes. Use diagnostic tools, stakeholder interviews, and data analytics to uncover skill gaps and performance bottlenecks.
- Expectation & Feedback Management: Manage expectations, facilitate feedback loops, and drive continuous improvement. Champion a culture of open communication and proactive problem‑solving.
- Risk & Upsell Management: Identify potential risks, mitigate issues, and spot upsell opportunities to expand the scope of engagement. Develop risk mitigation plans and present growth opportunities to senior leadership.
Operations & Project Management
- Program Coordination: Oversee timelines, resources, trainers, and delivery across cross‑functional teams. Ensure that every program component is delivered on time, within scope, and to the highest quality standards.
- Quality Assurance: Implement rigorous QA processes to guarantee that learning content, delivery methods, and technology integrations meet or exceed client expectations.
- Metrics Tracking: Monitor milestones, operational KPIs, and risk indicators to keep projects on track. Use dashboards and reporting tools to provide real‑time visibility to stakeholders.
- Trainer Management: Allocate, onboard, and evaluate trainer performance to maintain instructional excellence. Provide coaching, feedback, and professional development opportunities for trainers.
- Resource Planning: Forecast resource needs, manage budgets, and optimize utilization across multiple concurrent projects.
Learning Consulting & Program Design
- Blended Learning Architecture: Lead the design of blended learning solutions that seamlessly integrate instructor‑led, self‑paced, and AI‑driven components. Ensure that each modality supports the overall learning objectives.
- Pedagogical Translation: Convert client objectives into clear, evidence‑based learning concepts. Translate business language into learning language, and vice versa.
- Instructional Collaboration: Work closely with trainers, subject matter experts, and content developers to ensure consistency, quality, and alignment with learning outcomes.
- Data‑Driven Iteration: Use learner analytics, assessment data, and feedback to refine and optimize programs continuously. Champion a culture of experimentation and learning from data.
- Technology Integration: Evaluate and recommend learning technologies (LMS, AI tutors, micro‑learning platforms) that best support the learning strategy.
Impact You’ll Deliver
- Elevate the design quality of enterprise programs, reflected in high Net Promoter Scores (NPS) and client satisfaction ratings.
- Drive measurable outcomes such as hours saved, increased confidence in AI adoption, and improved productivity metrics.
- Shape the evolution of brighthush’s methodology, influencing how we serve clients across industries.
- Contribute to the development of best‑practice frameworks that become the foundation for future engagements.
- Serve as a role model for data‑driven decision‑making and continuous improvement.
Essential Qualifications
- Minimum 3 years of experience in Customer Success Management, preferably within Learning & Development for large enterprises.
- Fluent in German (C2 level) with strong written and verbal communication skills.
- Proven track record of building and maintaining enterprise client relationships.
- Experience in a startup environment (10–50 employees) with a demonstrated ability to take ownership and shape company direction.
- Strong ability to translate business goals into learning interventions.
- Documentation mindset: adept at creating and maintaining clear, accessible processes for remote‑first teams.
- Excellent facilitation skills for training sessions and workshops.
- Deep understanding of AI and automation technologies.
- Familiarity with “Winning by Design” frameworks and methodologies.
- Data‑driven mindset with the ability to read, interpret, and build actionable reports.
Preferred Qualifications (Nice‑to‑Have)
- Design experience in blended learning concepts and program architecture.
- Experience leading cross‑functional initiatives that shape product development and go‑to‑market strategies.
- Certification or coursework in instructional design, AI, or data analytics.
- Experience with learning analytics platforms and data visualization tools.
- Knowledge of adult learning theory and evidence‑based instructional design principles.
Core Skills & Competencies
- Strategic Thinking: Ability to see the big picture and align learning initiatives with business strategy.
- Project Management: Strong organizational skills, adept at juggling multiple stakeholders and deadlines.
- Analytical Acumen: Comfortable working with data to inform decisions and measure impact.
- Communication: Persuasive, empathetic, and clear in both written and verbal communication.
- Collaboration: Thrive in cross‑functional teams, fostering a culture of shared ownership.
- Adaptability: Comfortable navigating ambiguity and driving change in a fast‑paced environment.
- Leadership: Ability to mentor junior consultants and influence stakeholders at all levels.
- Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering value.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the learning solutions we deliver. You’ll have the chance to:
- Progress into senior leadership roles such as Director of Customer Success or Head of Learning Strategy.
- Lead cross‑functional initiatives that shape product development and go‑to‑market strategies.
- Mentor junior consultants and contribute to the professional development of the team.
- Participate in industry conferences, webinars, and thought‑leadership projects to stay at the forefront of learning technology.
- Access continuous learning resources, including certifications in AI, data analytics, and instructional design.
- Contribute to the creation of internal knowledge bases, playbooks, and best‑practice guides.
Work Environment & Culture at brighthush
We believe that a vibrant, inclusive culture fuels innovation. At brighthush, you’ll experience:
- Remote‑first flexibility with unlimited home‑office days and the option to work from our modern Berlin office.
- A collaborative, flat hierarchy where ideas are valued and decisions are made quickly.
- Regular “innovation sprints” where teams prototype new learning experiences.
- Transparent communication channels, from weekly all‑hands meetings to open‑door leadership.
- A commitment to work‑life balance, with 30 vacation days per year and generous mental‑health support.
- Access to a global network of learning professionals, fostering cross‑border collaboration.
- Annual learning retreats and hackathons that encourage creativity and experimentation.
Compensation & Benefits
While specific figures vary by experience, brighthush offers a competitive salary package that includes:
- Base salary aligned with market standards for senior learning and customer success roles.
- Performance‑based bonuses tied to client satisfaction, program impact, and business growth.
- Equity options to share in the company’s long‑term success.
- Health insurance, wellness stipends, and a flexible benefits program.
- Continuous professional development budget and access to industry‑leading learning platforms.
- Comprehensive retirement plan and financial planning resources.
- Wellness programs, including virtual fitness classes, meditation sessions, and mental‑health counseling.
Ready to Make an Impact?
If you’re a strategic thinker with a passion for learning, a knack for building lasting client relationships, and a desire to shape the future of AI‑driven education, brighthush invites you to join our mission. Bring your expertise, curiosity, and drive to a team that values ownership, collaboration, and measurable impact.