Senior Customer Success Manager – Enterprise Network & Cloud Solutions Strategist – Driving Growth, Retention, and Innovation for brighthush

About brighthush

brighthush is reshaping the way businesses connect to the cloud, data centers, and each other. As the global leader in Network as a Service (NaaS), we empower enterprises to build resilient, scalable, and secure digital infrastructures that accelerate innovation and reduce operational risk. With a presence in the Americas, Europe, and Asia‑Pacific, brighthush partners with leading technology providers—brighthush, brighthush, brighthush, brighthush, brighthush, and many more—to deliver seamless, high‑performance connectivity solutions that grow with your business.

Founded in Brisbane and now boasting a vibrant team of over 600 professionals, brighthush thrives on collaboration, curiosity, and a relentless focus on customer success. We are publicly listed on brighthush, and our culture is built on trust, transparency, and a shared commitment to delivering value that matters.

Why brighthush?

At brighthush, we don’t just build technology—we build relationships. Our people are problem‑solvers, cloud enthusiasts, and innovators who thrive in a fast‑paced, global environment. We celebrate diversity, champion inclusion, and empower every voice to shape our future. If you’re passionate about technology, customer impact, and continuous learning, brighthush is the place to grow your career.

The Role

As a Senior Customer Success Manager, you will be the trusted partner for our enterprise customers, ensuring they achieve maximum value from our NaaS portfolio. Reporting to the Regional Manager of Customer Success – West, you will collaborate closely with Direct Sales Executives and Solutions Architects to drive revenue growth, secure renewals, and expand the adoption of brighthush’s cutting‑edge solutions across the Pacific Northwest region.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for a portfolio of high‑value enterprise accounts, building deep, strategic relationships that foster trust and long‑term partnership.
• Revenue Growth & Upsell: Identify and execute upsell and cross‑sell opportunities, leveraging new product enhancements, service developments, and pricing initiatives to increase account value.
• Renewal & Retention: Lead the renewal process, converting month‑to‑month agreements into term subscriptions, and proactively mitigate churn through continuous engagement and value demonstration.
• Onboarding & Enablement: Champion the onboarding journey, ensuring rapid time‑to‑value for new customers and providing ongoing enablement to deepen product adoption.
• Strategic Outreach: Design and execute sequenced outreach campaigns—email, calls, webinars—to drive adoption, surface new use cases, and keep customers informed about the latest brighthush innovations.
• Customer Advocacy: Act as the customer’s advocate within brighthush, collaborating with Sales, Marketing, Finance, and Operations to resolve issues, align solutions, and deliver a seamless experience.
• Data‑Driven Insights: Analyze customer health metrics, usage patterns, and feedback to identify trends, forecast revenue, and inform product strategy. Update the Salesforce pipeline with accurate, timely data.
• Thought Leadership: Maintain deep knowledge of brighthush’s product suite and the competitive landscape, positioning brighthush as a trusted advisor in the broader ecosystem.
• Cross‑Functional Collaboration: Partner with Sales and Marketing on joint campaigns, co‑sell initiatives, and go‑to‑market strategies that drive revenue and brand awareness.
• Continuous Improvement: Evaluate customer feedback, recommend process enhancements, and help implement best practices that elevate the overall customer experience.

Essential Qualifications

• Minimum 3 years of experience in Enterprise Software, Internet, or Telecommunications, with a proven track record in Customer Success or Account Management.
• Demonstrated ability to thrive in a fast‑paced, technical environment, juggling multiple priorities while maintaining a high level of service quality.
• Strong verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non‑technical stakeholders.
• Proven consultative selling skills—capable of diagnosing customer pain points, proposing tailored solutions, and closing deals that deliver measurable ROI.
• Experience managing end‑to‑end renewal cycles and driving revenue retention for a portfolio of enterprise accounts.
• Hands‑on knowledge of cloud and virtualized compute solutions, with a deep understanding of how these technologies integrate into enterprise environments.
• Proficiency with CRM platforms (Salesforce preferred) and data‑analysis tools to track performance, forecast revenue, and generate actionable insights.
• Strong collaboration skills—able to work effectively across cross‑functional teams and influence stakeholders at all levels.

Preferred Qualifications

• Experience in the NaaS or connectivity space, with a solid understanding of network architecture, SD‑WAN, and hybrid cloud connectivity.
• Background in a global, multi‑region organization, with a proven ability to navigate cultural nuances and time‑zone differences.
• Track record of exceeding revenue targets and driving account growth through strategic account planning.
• Experience with customer success metrics such as NPS, CSAT, and churn reduction.
• Advanced analytical skills, with the ability to translate data into strategic recommendations.

Skills & Competencies

• Strategic Thinking & Execution
• Relationship Building & Stakeholder Management
• Consultative Selling & Negotiation
• Data Analysis & Insight Generation
• Project Management & Cross‑Functional Leadership
• Adaptability & Resilience in a Rapidly Evolving Tech Landscape
• Customer‑Centric Mindset & Advocacy

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the technology we deliver. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a global team and shaping the company’s customer strategy.
• Leverage our internal mentorship program to learn from industry leaders and broaden your skill set.
• Participate in cross‑functional projects that expose you to Sales, Product, and Engineering, building a holistic view of the business.
• Access a generous learning stipend and paid study leave to pursue certifications—brighthush, brighthush, brighthush, or networking credentials.
• Attend annual conferences, workshops, and hackathons that keep you at the forefront of industry trends.

Work Environment & Culture

brighthush’s culture is built on collaboration, curiosity, and a shared commitment to customer success. We offer:

• Flexible working arrangements—remote, hybrid, or on‑site—designed to support work‑life balance.
• Creative, contemporary workspaces that inspire innovation and teamwork.
• A supportive, inclusive environment where every voice is heard and valued.
• Regular team celebrations, ‘Legend’ and ‘Kudos’ awards, and community‑building events.
• Health and wellness programs, including gym memberships, mindfulness sessions, and mental health resources.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards and your experience.
• Performance‑based bonuses tied to revenue growth, renewal success, and customer satisfaction metrics.
• Equity options that align your success with the company’s long‑term vision.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including birthday leave and paid study leave.
• Retirement savings plan with company match.
• Continuous professional development budget and access to industry‑leading training platforms.

How to Apply

Ready to take the next step in your career and help shape the future of enterprise connectivity? Submit your application through our careers portal or contact the brighthush Talent Acquisition Team at [email protected]. We welcome candidates from all backgrounds and encourage you to apply even if you don’t meet every requirement—passion and potential matter most to us.

Join brighthush and Make an Impact

As a Senior Customer Success Manager at brighthush, you will be at the forefront of a technology revolution that empowers businesses worldwide. You will build lasting relationships, drive revenue growth, and help customers unlock the full potential of their digital infrastructure. If you are a proactive, customer‑focused professional with a passion for technology and a desire to make a real difference, we want to hear from you.

Apply today and become part of a team that is not just building products, but building the future of connectivity.