Senior Director of Customer Success & Growth – Enterprise SaaS & Cybersecurity Solutions at brighthush

About brighthush

brighthush is a trailblazing AI‑driven cybersecurity firm that empowers enterprises to secure their digital assets with unprecedented speed and precision. Our flagship platform unifies threat intelligence, vulnerability management, and compliance into a single, intuitive interface, enabling security teams to prioritize risks, orchestrate remediation, and demonstrate measurable ROI. With a rapidly growing customer base that spans Fortune 1000 organizations, brighthush is redefining how businesses protect themselves in an increasingly complex threat landscape.

As we scale from a $25 M ARR company to a $100 M+ enterprise, we are looking for a visionary leader to steer our Customer Success organization. The Senior Director of Customer Success & Growth will be the linchpin that transforms our customer experience, drives retention, and fuels expansion revenue. If you thrive in a fast‑paced, data‑driven environment and have a passion for building high‑performing teams, we want you on our mission to make cybersecurity accessible, actionable, and AI‑powered.

Key Responsibilities

• Strategic Leadership: Own the end‑to‑end Customer Success strategy for brighthush’s enterprise portfolio, aligning with sales, product, and marketing to deliver a seamless customer journey.
• Retention & Expansion: Drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets by implementing proactive health scoring, renewal playbooks, and upsell/cross‑sell initiatives that target ACV > $100 K.
• Team Building & Development: Recruit, mentor, and scale a world‑class Customer Success team of managers, success managers, and support specialists. Foster a culture of continuous learning, high accountability, and data‑backed decision making.
• Process & Tool Optimization: Champion the adoption of Gainsight, Vitally, Salesforce, and other CS tools to streamline workflows, automate reporting, and surface actionable insights.
• Customer Advocacy: Build and nurture a robust customer advocacy program, including case studies, reference programs, and community forums that amplify success stories and generate brand evangelists.
• Data‑Driven Decision Making: Own the CS metrics dashboard, translating data into strategic recommendations for product, engineering, and executive leadership.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Sales, and Marketing to relay customer feedback, influence roadmap, and ensure a unified voice of the customer.
• Risk Management: Identify early warning signs of churn, orchestrate risk mitigation plans, and lead crisis management when necessary.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences, positioning the company as a leader in AI‑powered cybersecurity.

Essential Qualifications

• 15+ years of progressive experience in Customer Success, with a minimum of 10 years in SaaS environments.
• Proven track record of scaling CS functions for companies with ARR ranging from $25 M to $100 M.
• Demonstrated success in driving GRR/NRR metrics, especially for high‑value accounts (ACV > $100 K).
• Hands‑on experience with AI/ML initiatives that enhance customer engagement and product adoption.
• Bachelor’s degree in Business, Computer Science, or a related field; Master’s degree preferred.
• Strong analytical mindset with proficiency in data visualization tools (e.g., Tableau, Power BI).
• Exceptional communication skills—able to articulate complex concepts to both technical and non‑technical audiences.
• Experience managing remote or hybrid teams across multiple time zones.

Preferred Qualifications

• Background in cybersecurity or information technology, with a deep understanding of threat landscapes and compliance frameworks.
• Experience leading CS in a high‑growth startup that achieved Series B or C funding.
• Familiarity with Gainsight, Vitally, Salesforce, and other CS platforms; certifications are a plus.
• Track record of building customer advocacy programs that drive referrals and case studies.
• Experience with OKR frameworks and leading cross‑functional initiatives.

Skills & Competencies

• Strategic Vision: Ability to translate business goals into actionable CS strategies.
• Leadership & Coaching: Proven ability to inspire, develop, and retain top talent.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences.
• Data Literacy: Comfortable turning metrics into insights and decisions.
• Project Management: Skilled at managing multiple initiatives with tight deadlines.
• Collaboration: Strong partnership skills across product, sales, and marketing.
• Adaptability: Thrives in a fast‑moving, high‑growth environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. As Senior Director, you will:

• Lead a high‑impact function that directly influences company revenue and market positioning.
• Collaborate with C‑suite executives, gaining exposure to strategic decision‑making at the highest level.
• Mentor and develop future leaders within the CS organization, creating a legacy of excellence.
• Participate in industry panels, conferences, and speaking engagements, elevating your professional brand.
• Access continuous learning resources, including certifications, workshops, and a generous learning stipend.

Work Environment & Culture

brighthush champions a culture of innovation, transparency, and inclusion. Our remote‑first model empowers employees to work from anywhere while staying connected through:

• Weekly all‑hands meetings and town halls.
• Cross‑functional hackathons that foster collaboration and creativity.
• Monthly wellness initiatives, including virtual yoga, meditation, and mental health resources.
• A commitment to diversity, equity, and inclusion, with employee resource groups and mentorship programs.

Compensation & Perks

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with senior leadership roles in SaaS.
• Performance‑based bonus structure tied to company and individual metrics.
• Equity participation, allowing you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous parental leave policy.
• Remote work stipend and equipment allowance.
• Professional development budget and conference travel support.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven team that is reshaping the cybersecurity landscape with AI and automation. Your leadership will directly impact the success of our enterprise customers, ensuring they derive maximum value from our platform and secure their digital future. If you are a seasoned Customer Success executive who thrives on building scalable processes, mentoring high‑performing teams, and driving revenue growth, we invite you to bring your expertise to brighthush.

Ready to make a difference? Apply today and help us empower businesses worldwide to protect themselves with intelligence, speed, and confidence.