Seasoned Customer Education Manager – Driving Technical Enablement, Content Creation, and Cross‑Functional Collaboration at brighthush

About brighthush

brighthush is a trailblazing construction technology firm that is redefining how builders, contractors, and project managers collaborate on the job site. With a mission rooted in equity, opportunity, and innovation, brighthush has earned a spot on Canada’s Top Growing Companies list and is rapidly expanding its footprint across North America. Our platform blends cutting‑edge software with real‑world construction workflows, empowering teams to deliver projects faster, safer, and more cost‑effectively. As a remote‑first organization, we celebrate diversity, foster continuous learning, and prioritize work‑life balance—evidenced by our 4‑day work week and generous paid time off.

Why This Role Matters

At brighthush, our customers are the heartbeat of everything we do. The Customer Education Manager is the catalyst that transforms complex technical features into intuitive, actionable knowledge. By crafting engaging enablement content, streamlining support processes, and coordinating releases across product, engineering, and sales, you’ll ensure that every user—from seasoned contractors to new homeowners—can unlock the full value of our platform. Your work will directly impact customer satisfaction, adoption rates, and ultimately, the success of our clients and the growth of brighthush.

Key Responsibilities

• Content Creation & Management: Design, develop, and maintain a comprehensive library of learning assets—including video tutorials, knowledge base articles, quick‑start guides, and interactive demos—using tools such as Pylon, Userflow, and Beamer. Ensure all content is up‑to‑date, accessible, and aligned with product roadmaps.
• Support Queue Leadership: Oversee the daily operations of the customer support queue, triaging tickets, assigning priorities, and ensuring timely resolution. Collaborate with engineering and product teams to surface recurring issues and drive systemic improvements.
• Cross‑Functional Release Coordination: Serve as the bridge between product, engineering, sales, and marketing during new feature launches. Prepare release notes, conduct training sessions for internal stakeholders, and develop customer‑facing communication plans.
• Stakeholder Engagement: Partner with subject‑matter experts (SMEs) across the organization to gather insights, validate content accuracy, and co‑create training modules that resonate with diverse user personas.
• Data‑Driven Optimization: Leverage analytics from support tickets, content usage metrics, and customer feedback to identify gaps, measure learning effectiveness, and iterate on educational strategies.
• Process Improvement: Continuously refine enablement workflows, documentation standards, and knowledge‑sharing practices to increase efficiency and reduce onboarding time.

Essential Qualifications

• 3+ years of experience in an education‑related or customer‑facing role, preferably within a SaaS or technology environment.
• Proven ability to troubleshoot technical issues, including APIs and network errors, and translate complex concepts into clear, actionable guidance.
• Strong project management skills: adept at juggling multiple initiatives, setting realistic timelines, and delivering high‑quality outputs on schedule.
• Experience collaborating with subject‑matter experts and cross‑functional teams to develop training materials and support documentation.
• Exceptional written and verbal communication skills, with a keen eye for detail and a passion for clarity.
• Fluency in English; additional language proficiency is a plus.

Preferred Qualifications

• Background in construction technology, project management software, or related industries.
• Hands‑on experience with learning management systems (LMS) and content authoring tools beyond Pylon, Userflow, and Beamer.
• Familiarity with API documentation standards and network troubleshooting frameworks.
• Experience in a remote‑first organization with a distributed team.
• Knowledge of agile methodologies and the ability to thrive in a fast‑paced, iterative environment.

Skills & Competencies

• Technical Literacy: Comfortable navigating APIs, debugging network errors, and understanding backend architecture to accurately explain solutions.
• Instructional Design: Ability to design learner‑centered content that caters to varied learning styles and proficiency levels.
• Analytical Thinking: Skilled at interpreting data, spotting trends, and making evidence‑based decisions to improve learning outcomes.
• Collaboration & Influence: Strong interpersonal skills to build relationships with engineers, product managers, and sales teams, and to advocate for customer needs.
• Adaptability: Comfortable pivoting priorities in a dynamic environment and managing ambiguity with composure.
• Time Management: Excellent organizational skills to handle concurrent projects while maintaining high standards.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As Customer Education Manager, you’ll have access to:

• Mentorship from senior leaders in product, engineering, and customer success.
• Regular training on emerging technologies, instructional design methodologies, and data analytics tools.
• Opportunities to lead cross‑functional initiatives, such as product launch campaigns or customer advocacy programs.
• Clear progression paths to roles such as Senior Education Lead, Director of Customer Success, or Head of Product Enablement.
• Participation in industry conferences, webinars, and workshops to stay ahead of trends in construction tech and customer education.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and empowerment. Our remote‑first model means you’ll work from anywhere in Canada, supported by:

• Weekly virtual town halls and team check‑ins to keep everyone aligned.
• Open‑door communication channels with leadership and peers.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.
• A commitment to mental health and well‑being, with flexible schedules and a 4‑day work week to recharge.
• Community outreach initiatives, such as volunteer days and sustainability projects, that reinforce our values beyond the office.

Compensation & Benefits

We offer a competitive salary range of CAD 70,000 – 100,000 per year, commensurate with experience and qualifications. In addition to base pay, you’ll receive:

• Generous paid time off (PTO) that scales with tenure.
• Health, dental, and vision insurance plans.
• 401(k) matching program to support your long‑term financial goals.
• Professional development stipend for courses, certifications, or conferences.
• Equity options to share in brighthush’s growth and success.
• Flexible work hours and a 4‑day work week to promote work‑life harmony.

How to Apply

If you’re passionate about turning technical complexity into clear, empowering learning experiences and want to make a tangible impact on the construction industry, we’d love to hear from you. Submit your resume, a cover letter detailing your relevant experience, and samples of any educational content you’ve created. Join brighthush and help shape the future of construction technology—one learner at a time.