Senior Energy Efficiency Customer Care Specialist – Championing Sustainable Solutions for Commercial & Residential Clients at brighthush

About brighthush

brighthush is a pioneering human capital management firm that has been empowering organizations since 1990. With a proud heritage as a WOSB, MBE, and WBE, we blend the best in people with the evolving demands of the modern workplace. Our mission is to connect top talent with forward‑thinking companies, ensuring that every partnership thrives on innovation, diversity, and a shared commitment to excellence. Today, brighthush is also at the forefront of the national energy‑efficiency movement, partnering with utilities, municipalities, and businesses to reduce consumption, lower utility costs, and protect the planet.

Why Join brighthush?

At brighthush, great work starts with great people. We foster an inclusive culture where every voice is heard, every idea is valued, and every employee has the opportunity to grow. As part of our Energy Efficiency Customer Care team, you’ll be the frontline champion of a national movement to create a more sustainable future. You’ll work alongside passionate professionals who are dedicated to making a tangible difference for both commercial and residential customers.

Position Overview

We are seeking a motivated, detail‑oriented Energy Efficiency Customer Care Specialist to support our leading utility energy‑efficiency programs. In this role, you will be the primary point of contact for program participants, ensuring a seamless experience from application to incentive fulfillment. You will work across three dynamic shifts, providing both inbound and outbound support, processing applications, and maintaining high standards of data integrity and customer service.

Shift Options

• 8:30 am – 5:30 pm EST
• 9:00 am – 6:00 pm EST
• 10:00 am – 7:00 pm EST

Key Responsibilities

• Application Processing: Review and process energy incentive applications, verifying eligibility against program criteria and ensuring accurate data capture.
• Customer Support: Provide timely, courteous assistance to applicants and program participants via phone, email, and online chat, resolving inquiries and guiding them through each step of the program.
• Back‑Office Operations: Perform data‑intensive tasks, including database updates, record maintenance, and reporting for utility clients.
• Performance Management: Meet or exceed daily, weekly, and monthly metrics for call volume, resolution time, and quality scores.
• Data Integrity: Ensure all customer and client information is handled with strict confidentiality and accuracy, adhering to data‑privacy regulations.
• Process Improvement: Adapt quickly to evolving procedures and contribute ideas to streamline workflows, enhance customer experience, and increase operational efficiency.
• Team Collaboration: Work closely with internal staff, vendors, and utility partners to resolve issues, share best practices, and enhance the customer journey.
• Compliance & Reporting: Prepare and submit accurate reports to internal stakeholders and external partners, ensuring compliance with program guidelines.

Essential Qualifications & Skills

• High school diploma or GED (college coursework or a degree is a plus).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong data entry skills with a typing speed of 45–50 WPM.
• Excellent analytical, written, and verbal communication abilities.
• Ability to collaborate effectively with cross‑functional teams and external stakeholders.
• Strong problem‑solving skills and a proactive approach to identifying solutions.
• Adaptability to handle multiple priorities in a fast‑paced environment.
• Positive attitude, high energy, and genuine enthusiasm for helping program participants.
• Capacity to work independently as well as part of a cohesive team.
• Experience with Excel and database navigation is required.

Preferred Experience

• Prior experience in application processing, customer service, or a high‑volume call center.
• Background in utility or energy‑efficiency programs is highly desirable.
• Familiarity with CRM systems and data‑management tools.
• Experience with compliance reporting and regulatory documentation.

Core Competencies & Soft Skills

• Customer‑Centric Mindset: A genuine desire to help people save money and reduce their environmental footprint.
• Attention to Detail: Meticulous data handling and a commitment to accuracy.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Time Management: Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Team Spirit: Willingness to collaborate, share knowledge, and support colleagues.
• Continuous Improvement: Openness to feedback and a drive to enhance processes.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. We offer:

• Clear Advancement Tracks: Opportunities to move into senior customer service roles, program management, or operations leadership.
• Ongoing Training: Access to industry‑leading modules on energy policy, customer experience, and data analytics.
• Professional Certifications: Support for certifications such as Certified Energy Manager (CEM) or Customer Service Excellence.
• Mentorship Programs: Pairing with seasoned leaders who will guide your career trajectory.
• Impact Projects: Participation in cross‑functional initiatives that shape the future of energy efficiency.

Work Environment & Company Culture

brighthush prides itself on a culture of unconditional acceptance and belonging. Our workplace is characterized by:

• Inclusive teamwork that values diverse perspectives.
• Transparent communication from leadership to frontline staff.
• Flexibility in scheduling to support work‑life balance.
• Collaborative problem‑solving sessions that empower employees to shape processes.
• Celebrations of milestones, both personal and professional.
• Commitment to sustainability, reflected in our operations, travel policies, and community outreach.

Compensation & Benefits

Competitive hourly rate of $16.00 – $16.50, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance options.
• Paid time off (vacation, sick leave, and holidays).
• Retirement savings plan with employer match.
• Employee assistance programs and wellness resources.
• Opportunity for overtime and shift differentials.
• Employee recognition programs and performance bonuses.

How to Apply

Ready to make a difference while advancing your career? Submit your application today and become part of brighthush’s mission to empower people and protect our planet. We look forward to welcoming you to our team!