Senior Enterprise Customer Success Analyst – Remote Contract – Driving Client Success in SaaS, Digital Marketing, and Financial Services

About brighthush

brighthush is a forward‑thinking technology partner that empowers the financial services industry with cutting‑edge digital solutions. From cloud‑based customer engagement platforms to advanced analytics and AI‑driven insights, we help our clients transform the way they interact with investors, regulators, and end‑users. Our mission is to deliver seamless, secure, and scalable technology that drives growth, compliance, and customer delight.

With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is recognized for its commitment to excellence and its dedication to creating an inclusive environment where every team member can thrive. Whether you’re a seasoned professional or an emerging talent, you’ll find opportunities to shape the future of financial technology and make a tangible impact on our clients’ success.

Why Join brighthush?

• Impactful Work: Your contributions will directly influence how our clients achieve higher adoption rates, reduce churn, and unlock new revenue streams.
• Remote Flexibility: Work from anywhere in the United States—no commute, no office walls, just a reliable internet connection and a supportive virtual team.
• Career Growth: Access to mentorship, professional development programs, and a clear path to senior leadership roles.
• Competitive Compensation: A salary range of USD 62,400 – 83,200 per year, commensurate with experience and performance.
• Comprehensive Benefits: Health, dental, vision, 401(k) matching, paid time off, and wellness initiatives.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our organization—from hiring to day‑to‑day interactions.

Key Responsibilities

As a Senior Enterprise Customer Success Analyst, you will be the linchpin between brighthush’s technology solutions and our high‑value clients. Your role will encompass strategic account management, proactive service delivery, and continuous improvement of the customer journey.

• Client Relationship Management: Build and maintain trusted advisory relationships with key stakeholders across multiple enterprise accounts. Serve as the primary point of contact for escalations, product feedback, and strategic initiatives.
• Service Delivery Coordination: Lead cross‑functional project teams—including product, engineering, and support—to ensure timely and successful implementation of new features, integrations, and upgrades.
• Training & Enablement: Design, develop, and deliver customized training programs (webinars, workshops, and self‑service resources) that empower clients to maximize platform value.
• Data‑Driven Insights: Analyze usage metrics, customer health scores, and support tickets to identify trends, forecast churn risk, and recommend actionable improvements.
• Process Optimization: Continuously refine customer success workflows, documentation, and tooling to increase efficiency and scalability.
• Thought Leadership: Represent brighthush at industry events, webinars, and client conferences, sharing best practices and emerging trends in SaaS and digital marketing.

Essential Qualifications

• Minimum of 5 years of experience in customer success, account management, or a related field within SaaS, digital marketing, or financial services.
• Proven track record of managing enterprise‑level accounts and driving adoption of complex technology solutions.
• Strong communication skills—both written and verbal—across all levels of an organization.
• Exceptional troubleshooting and problem‑solving abilities, with a knack for turning challenges into opportunities.
• Project coordination experience, including the ability to juggle multiple priorities and deliver on tight deadlines.
• Proficiency with Salesforce, Jira, and other CRM/issue‑tracking tools.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related discipline (preferred).

Preferred Qualifications

• Experience in the financial services industry, particularly with investment, governance, or compliance technology.
• Certifications such as Certified Customer Success Manager (CCSM) or Project Management Professional (PMP).
• Advanced analytical skills—capable of building dashboards, interpreting data, and presenting insights to stakeholders.
• Multilingual capabilities, especially in Spanish or Mandarin, to support a global client base.
• Experience with customer success platforms like Gainsight, Totango, or ChurnZero.

Skills & Competencies

• Strategic Thinking: Ability to align client goals with brighthush’s product roadmap and business objectives.
• Customer‑Centric Mindset: Passion for delivering exceptional service and advocating for the customer’s voice.
• Collaboration: Comfortable working with cross‑functional teams—product, engineering, marketing, and support—to drive shared success.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities shift quickly.
• Analytical Acumen: Strong quantitative skills to interpret data, identify patterns, and make data‑driven recommendations.
• Leadership: Inspire and mentor junior team members, fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Senior Enterprise Customer Success Analyst, you will:

• Progress to a Customer Success Manager or Director role, overseeing larger portfolios and leading strategic initiatives.
• Participate in leadership development programs that cover advanced topics such as change management, data science, and AI integration.
• Attend industry conferences, workshops, and webinars to stay ahead of emerging trends.
• Access a curated library of courses—ranging from technical certifications to soft‑skill development—through our partnership with leading e‑learning platforms.
• Collaborate with global teams, gaining exposure to diverse markets and cultures.

Work Environment & Culture at brighthush

Our remote-first model empowers you to work from wherever you feel most productive—whether that’s a home office, a co‑working space, or a coffee shop. Despite the physical distance, we maintain a vibrant, connected culture through:

• Weekly virtual town halls featuring leadership updates and Q&A sessions.
• Monthly virtual happy hours and themed team‑building activities.
• Open‑door policy—virtual or in person—encouraging transparent communication across all levels.
• Inclusive hiring practices and employee resource groups that celebrate diversity and foster belonging.
• Recognition programs that celebrate both individual and team achievements.

Compensation, Perks, and Benefits

In addition to a competitive salary, brighthush offers a comprehensive benefits package designed to support your health, well‑being, and financial security:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, and personal days) plus flexible holiday scheduling.
• Wellness stipend for gym memberships, meditation apps, or home‑office ergonomics.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program (EAP) for mental health support.
• Remote work stipend to cover home‑office equipment and internet.

How to Apply

Ready to take the next step in your career and help shape the future of financial technology? Submit your application through the link below and join a team that values innovation, collaboration, and customer success.