Senior Enterprise Customer Success Executive – Strategic Account Management & Revenue Growth Specialist

About brighthush and the Future of Enterprise Solutions

At brighthush, we are redefining how enterprises harness technology to drive growth, streamline operations, and deliver unparalleled customer experiences. Our mission is to empower businesses with cutting‑edge, cloud‑native solutions that scale effortlessly, while our culture is built on innovation, collaboration, and a relentless focus on customer success. As a global leader in enterprise software, we serve Fortune 500 companies, high‑growth startups, and everything in between. If you thrive in a fast‑paced, data‑driven environment and want to make a tangible impact on the success of our most valuable clients, brighthush is the place for you.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere in the world with a fully remote setup and flexible hours that respect your work‑life balance.
• Strategic Impact: Own the end‑to‑end customer lifecycle for high‑profile enterprise accounts and directly influence revenue retention, expansion, and product adoption.
• Career Growth: Accelerate your career with mentorship from senior leaders, access to continuous learning programs, and clear pathways to senior leadership roles.
• Inclusive Culture: Join a diverse, collaborative team that celebrates individuality, encourages experimentation, and values every voice.
• Competitive Compensation: Earn a base salary that reflects your experience, complemented by performance‑based incentives, equity, and a comprehensive benefits package.

Key Responsibilities

As a Senior Enterprise Customer Success Executive at brighthush, you will be the primary advocate for our enterprise clients, ensuring they achieve maximum value from our platform. Your day‑to‑day activities will include:

• Lifecycle Management: Oversee the entire customer journey—from onboarding and product activation to adoption, renewal, and expansion—ensuring a seamless experience.
• Strategic Account Planning: Develop and execute account plans that align with client business objectives, identify upsell and cross‑sell opportunities, and drive revenue growth.
• Technical & Product Consultation: Serve as the trusted advisor on product capabilities, integration strategies, and best practices, translating complex technical concepts into actionable insights.
• Collaboration with Sales & Product: Partner closely with the enterprise sales team to understand account nuances, and with product managers to relay customer feedback that shapes future roadmap.
• Client Engagement: Conduct regular business reviews, executive briefings, and on‑site (or virtual) visits to maintain strong relationships and gather actionable feedback.
• Data‑Driven Decision Making: Leverage analytics, usage metrics, and health scores to proactively address risks, recommend improvements, and showcase ROI.
• Process Optimization: Continuously refine customer success workflows, documentation, and tooling to increase efficiency and consistency across the organization.

Essential Qualifications

• Education: B.Tech or Diploma in Software Development, Computer Science, or a related technical field.
• Experience: Minimum of 2 years in a customer success, account management, or enterprise support role, handling high‑profile B2B clients.
• Technical Proficiency: Comfortable navigating SaaS platforms, APIs, and integration concepts; ability to troubleshoot technical issues and guide clients through complex workflows.
• Communication Skills: Exceptional oral and written communication, with the ability to articulate technical details to both technical and non‑technical audiences.
• Process Orientation: Strong focus on establishing and following structured processes, ensuring repeatable success across accounts.
• Analytical Mindset: Proficient in spreadsheets, data analysis, and deriving insights that inform strategy and drive action.
• Customer‑Centric Attitude: Deep empathy for client challenges, a proactive approach to problem‑solving, and a passion for delivering outstanding service.

Preferred (Nice to Have) Skills

• Experience working with APIs and integration platforms.
• Hands‑on experience with multiple CRM systems (e.g., Salesforce, HubSpot, Zendesk).
• Background in a technology or SaaS industry, especially within enterprise solutions.
• Track record of managing high‑profile, B2B accounts and driving expansion.
• Knowledge of data security, compliance, and privacy regulations relevant to enterprise clients.

What We Offer You

• Competitive Salary & Incentives: A base salary that reflects your expertise, paired with a performance‑based bonus structure and equity options to share in brighthush’s success.
• Health & Wellness: Comprehensive health, dental, and vision coverage, plus a wellness stipend for gym memberships, meditation apps, or other self‑care activities.
• Professional Development: Access to online learning platforms, industry conferences, and internal knowledge‑sharing sessions to keep you at the forefront of customer success best practices.
• Flexible Work Environment: 100% remote work with a flexible schedule that respects your personal commitments and promotes a healthy work‑life balance.
• Team Culture: Inclusive, collaborative teams that celebrate diversity, encourage experimentation, and reward innovative thinking.
• Impact & Recognition: Regular recognition of your contributions through awards, shout‑outs, and opportunities to present at company‑wide meetings.

Location & Remote Work Policy

This role is fully remote, but we require a dedicated presence in either Mumbai or Bangalore. We are looking for one exceptional candidate from each city to ensure local support for our enterprise clients in the Indian market.

How to Apply

Ready to take the next step in your career and help shape the future of enterprise success? Click the link below to submit your application and join the brighthush family.

Apply Now

Conclusion

At brighthush, we believe that the success of our clients is the true measure of our own success. If you are a strategic thinker, a technical problem‑solver, and a passionate advocate for customer delight, we invite you to bring your expertise to our dynamic team. Together, we will drive growth, innovation, and lasting value for our enterprise partners.

We look forward to welcoming you aboard and building the future of enterprise success together.